Customer Relationship Mgmt news & resources

Travel technology vendor Amadeus to partner with Microsoft on public cloud adoption

by MSCN Reporter

Travel tech giant will move offerings to Microsoft public cloud and the organizations will collaborate on new offerings.

Azure Customer Relationship Mgmt Customer Service Dynamics 365 Microsoft Teams Power Platform Travel & Leisure

Microsoft extends industry cloud model to financial services, manufacturing, and nonprofit

by Jason Gumpert

New offerings heading to preview soon; Microsoft Cloud for Healthcare gets first update in May

AI and Machine Learning Azure Customer Engagement Customer Relationship Mgmt Dynamics 365 Finance and Operations Financial Services Healthcare Integration Internet of Things (IoT) Manufacturing Not For Profit

Microsoft Business Apps 2021 Release Wave 1: Dynamics 365 CE and Power Platform first look

by Heidi Neuhauser

Highlights from Sales, Marketing, and Customer Service apps, plus some Power Platform priorities

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MSDW Podcast: Venkat Rao on Power Platform's impact

by MSDW Reporter

Collaborative Workspaces Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Governance, Risk, and Compliance (GRC) MSDW Podcast Power Apps Power Automate Power Platform Robotic Process Automation (RPA) Security Workflow Management

MSDW Podcast: Steve Mordue on ISVs, Power Platform, Teams, and partner IP

Customer Engagement Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM MSDW Podcast Marketing Automation Power Apps Power Platform Robotic Process Automation (RPA) Sales & Marketing

Microsoft and Salesforce: What new complications await this strange relationship?

by Jason Gumpert

Microsoft had gone its own way on CRM and developed a winning approach to communications and collaboration. Salesforce is making things complicated again.

Collaborative Workspaces Customer Engagement Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Microsoft Teams Power Apps Power Automate Power Platform Sales & Marketing

C3.ai launches C3 AI CRM with Microsoft and Adobe, focused on industry needs

by MSDW Reporter

C3 AI CRM is built on Dynamics 365 and integrated with Adobe Experience Cloud.

AI and Machine Learning Aerospace & Defense Automotive Azure Customer Engagement Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Energy Financial Services Government

Microsoft Dynamics Partner Roundup: Integrations; IT asset management, eSignatures

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

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MSDW Podcast: The evolution of MarTech in the Microsoft channel

by MSDW Reporter

Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 MSDW Podcast Marketing Automation Microsoft Corporate Sales & Marketing

Microsoft adding cross-channel analytics, new ML templates to Dynamics 365 Customer Insights

by Jason Gumpert

Microsoft's customer data platform (CDP), the fastest growing product in the D365 portfolio, adds new reference customers, integrations

AI BI and Reporting Customer Insights Customer Relationship Mgmt Data Integration Data Management Dynamics 365 KPIs

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Simplify Modernization: Leverage the Tech You Already Use

Arctic IT

In this Market Trends Report, we explore how consolidating cloud efforts around a Microsoft environment can help your employees deliver services to citizens securely and seamlessly

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Security & Innovation for Government Agencies in the Microsoft Cloud

Arctic IT

Our team of experts assembled this educational guide to simplify how Microsoft cloud technology can help your government agency enhance services and enable secure collaboration.

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The Simple Account-Based B2B Sales & Marketing Approach for SMBs

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Learn from over 5,000 CRM implementations

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The insight and resource recommendations you need to improve your retention rates

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Survey Results: Dynamics Customer Benchmarking Report

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Explore data from over 260 participants, benchmarking and comparing your marketing and sales strategy, progress and future plans.

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Consolidating CRM Systems for a Marine Construction Company

Arctic IT

Learn how the marine construction company worked with Arctic IT to migrate from Salesforce to Dynamics 365 Sales for a better connected solution.

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City of Austin Modernizes Service and Program Delivery of the Economic Development Department with Dynamics 365 CE|CRM

Sikich

The Economic Development Department of the City of Austin collaborated with Sikich to deploy a constituent relationship management platform built on Microsoft Dynamics 365...

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Government Not For Profit Portals Power Apps Power Automate Power BI

Calgary Economic Development (CED) Gains Unified Success with D365 CE|CRM

Sikich

While evaluating available CRM softwares, the huge disparity in licensing and implementation costs led them to Microsoft Dynamics 365 CRM

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Enterprise Bank: Powering Banking Services with Dynamics 365 CE|CRM

Sikich

Enterprise Bank decided it was time to replace an older CRM system

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Signature HealthCARE Saves $120,000 a Year While Scaling from 55 to 239 Entities

Binary Stream

Signature HealthCARE streamlined accounting and enabled their team to shift from over 55 databases to just one

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Velaro

Make the most of your Microsoft Dynamics investment and gain a 360-degree view of your customers by integrating your CRM with...

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ClickDimensions: Email Marketing and Marketing Automation for Microsoft Dynamics CRM

ClickDimensions is the top rated, Microsoft-certified Marketing Automation solution for Microsoft Dynamics CRM...

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