LiveChat4Dynamics

About This Solution

LiveChat4Dynamics is a powerful Live Chat integration for Microsoft Dynamics 365 CRM and Dataverse that enables businesses to communicate with website visitors in real time directly from their CRM. By connecting live chat with Dynamics 365, organizations can respond instantly to customer inquiries, capture leads efficiently, and maintain a complete history of conversations within the CRM.

With real-time notifications, chat tracking, and seamless record creation, LiveChat4Dynamics helps teams improve customer engagement, streamline communication, and eliminate the need to switch between multiple platforms.

Try it free for 15 days, or request a custom demo today! 

Website | Microsoft AppSource

Who Can Benefit?

• Sales Teams – Capture website leads instantly, engage prospects in real time, and convert conversations into opportunities within Dynamics 365.
• Customer Support Teams – Provide quick assistance to website visitors and maintain a complete chat history for better support and follow-ups.
• Marketing Teams – Engage website visitors proactively, nurture potential leads, and improve conversion rates with real-time communication.
• Customer Success Teams – Build stronger relationships by maintaining context from past conversations stored in Dynamics 365 CRM.

Why Choose LiveChat4Dynamics?

• Real-Time Website Chat – Interact with website visitors instantly through live chat integrated directly with Dynamics 365 CRM.
• Instant CRM Notifications – Receive real-time alerts inside Dynamics 365 whenever a new website chat message arrives so your team can respond quickly.
• Create CRM Records from Chats – Convert chat conversations into Dynamics 365 records such as leads, contacts, or custom entities for structured follow-ups.
• Complete Chat History Tracking – Automatically store and access all chat conversations in Dynamics 365 to maintain context and improve customer service.
• Working Hours & Holiday Scheduling – Configure predefined responses for chats initiated outside business hours or during holidays.
• Customizable Chat Widget – Personalize the chat widget’s appearance to match your organization’s branding and website design.
• Centralized Customer Communication – Manage website conversations and customer data within a single platform for better productivity and visibility.
• Improved Lead Capture & Engagement – Engage visitors at the right moment, convert conversations into leads, and strengthen customer relationships.

LiveChat4Dynamics works with Microsoft Dynamics 365 CRM and Dataverse (Power Apps) and supports the online deployment model.

Explore more on our website, documentation, or video library. For a comprehensive demo or questions, contact us at [email protected].