Telco software maker Amdocs plans new customer experience platform integrated with Microsoft Business Apps

Communications and media industry software provider Amdocs has announced a new telco-focused customer engagement offering that will integrate with Microsoft Dynamics 365, Power Platform, and other areas of the Microsoft Cloud.

"The platform will empower service providers to improve their engagement and end-user experiences and journeys across all channels and applications, streamline business processes, monetize innovative 5G use cases and accelerate the move to the cloud while leveraging the world's leading AI capabilities," the company stated.

As part of the partnership, Amdoc will integrate their Commerce and Care suite with Microsoft solutions, including their Catalog, CPQ, and Order Management applications.