Customer Relationship Mgmt news & resources

Major Retail Services Company Replaces GoldMine Software with Dynamics CRM

by Jason Gumpert
AccessVia Banks on Opportunity to Centralize Customer Data
Customer Relationship Mgmt Dynamics CRM Retail Retail POS
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Will New Dynamics CRM 4.0 Leave Users of Old Versions Short of Support?

by Jason Gumpert
Microsoft Offers Reassurances to Existing Users
Customer Relationship Mgmt Dynamics CRM

Dynamics CRM 4.0 Promises Easier Company-Wide Links

by Jason Gumpert
Spreading the Joy of CRM Around the Organization
Customer Relationship Mgmt Dynamics CRM

Tips for Making Training and Support Do What They're Supposed to Do

by David Lee
Lots of Shorter Sessions, and Quality Support, Are Key
Customer Relationship Mgmt Dynamics CRM

What You Should Really Seek from Phase 1 of Your CRM Project

by David Lee
Don't Burden Your People With New Tasks in the Launch Phase
Customer Relationship Mgmt Dynamics CRM

Just Introduced in the Netherlands, Dynamics Entrepreneur Looks Set for 2008 U.S. Launch

by Jason Gumpert
On the Horizon and Coming into Focus Is Dynamics Entrepreneur
BI and Reporting Business Central Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics NAV Financial Management Marketing Sales Sales & Marketing Supply Chain Management

Your Microsoft CRM Project: Why You’ll Get Better Results By Biting Off More Chewable Chunks

by David Lee
Less Is More When Planning a CRM Project
BI and Reporting Customer Relationship Mgmt Dynamics CRM Project Management Retail POS

Microsoft Introduces Suite of Resources to Help CRM Users Better Manage Performance

by Jason Gumpert
Collaborative Workspaces Customer Relationship Mgmt Dynamics CRM

MS Executive Indicates CRM Showing Stronger Growth Than ERP

by Jason Gumpert
Business Central Customer Relationship Mgmt Dynamics 365 Dynamics AX Dynamics CRM Dynamics NAV Manufacturing Microsoft Corporate

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Enhancing Customer Journeys - Deliver Exceptional Experiences with Copilot for Customer Service

WebSan Solutions

Enhancing Customer Journeys - Deliver Exceptional Experiences with Copilot for Customer Service

WebSan Solutions

How to Create a Manage Organization Charts in Dynamics 365 Sales

WebSan Solutions

Introducing Dynamics New Horizons Virtual Conference

WebSan Solutions

Turning Customer Complaints into Opportunities with Copilot for Customer Service

WebSan Solutions
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Simplify Modernization: Leverage the Tech You Already Use

Arctic IT
In this Market Trends Report, we explore how consolidating cloud efforts around a Microsoft environment can help your employees deliver services to citizens securely and seamlessly
Azure Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Field Service Government Power Platform

Security & Innovation for Government Agencies in the Microsoft Cloud

Arctic IT
Our team of experts assembled this educational guide to simplify how Microsoft cloud technology can help your government agency enhance services and enable secure collaboration.
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The Simple Account-Based B2B Sales & Marketing Approach for SMBs

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Learn from over 5,000 CRM implementations

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The Ultimate Guide to Customer Retention

Click

The insight and resource recommendations you need to improve your retention rates

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Survey Results: Dynamics Customer Benchmarking Report

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Explore data from over 260 participants, benchmarking and comparing your marketing and sales strategy, progress and future plans.

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Consolidating CRM Systems for a Marine Construction Company

Arctic IT
Learn how the marine construction company worked with Arctic IT to migrate from Salesforce to Dynamics 365 Sales for a better connected solution.
Construction Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Power BI Power Platform Sales

City of Austin Modernizes Service and Program Delivery of the Economic Development Department with Dynamics 365 CE|CRM

Sikich

The Economic Development Department of the City of Austin collaborated with Sikich to deploy a constituent relationship management platform built on Microsoft Dynamics 365...

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Government Not For Profit Portals Power Apps Power Automate Power BI

Calgary Economic Development (CED) Gains Unified Success with D365 CE|CRM

Sikich

While evaluating available CRM softwares, the huge disparity in licensing and implementation costs led them to Microsoft Dynamics 365 CRM

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Enterprise Bank: Powering Banking Services with Dynamics 365 CE|CRM

Sikich

Enterprise Bank decided it was time to replace an older CRM system

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Data Integration Dynamics 365 Dynamics CRM KPIs Power BI Power Platform Sales & Marketing

Signature HealthCARE Saves $120,000 a Year While Scaling from 55 to 239 Entities

Binary Stream

Signature HealthCARE streamlined accounting and enabled their team to shift from over 55 databases to just one

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More Customer Relationship Mgmt Case Studies

Velaro

Make the most of your Microsoft Dynamics investment and gain a 360-degree view of your customers by integrating your CRM with...
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing

ClickDimensions: Email Marketing and Marketing Automation for Microsoft Dynamics CRM

ClickDimensions is the top rated, Microsoft-certified Marketing Automation solution for Microsoft Dynamics CRM...
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Email Management Marketing Marketing Automation Power Automate SaaS Sales Sales & Marketing
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