Customer Relationship Mgmt news & resources

How Seriously Should You Take Those “Top 10” Lists of CRM Systems, Especially When Microsoft Dynamics CRM Is Left Off?

by David Lee
The Importance of Rankings Can Be Deceiving
Customer Relationship Mgmt Dynamics CRM

Why Integrating Microsoft Dynamics CRM with NAV and Other ERP Systems Is Becoming Ever-More Realistic, and Desirable

by Sandor Schellenberg
Dynamics CRM 4.0 Is Designed for Easy Integration
Business Central Customer Relationship Mgmt Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV

How Do You Upgrade 4,400 Users to Microsoft Dynamics CRM 4.0? Very Carefully

by Jason Gumpert
Raymond James Financial in Planning Stages for Move from Dynamics CRM 3.0
Customer Relationship Mgmt Dynamics CRM Financial Services

How Much Reliance Should Microsoft Dynamics AX 2009 Users Expect to Place on Its Expanded CRM Capabilities?

by Jason Gumpert
The Answer Depends on the Nature of the Demands for the CRM Function
Customer Relationship Mgmt Dynamics AX Dynamics CRM Manufacturing Manufacturing

The Microsoft Dynamics CRM Sales Surge

by Jason Gumpert
Partners Find Lots of Converts, Encouraged By Report Wizard, Look-and-Feel, and Product "Maturity"
Customer Relationship Mgmt Dynamics CRM

Why CRM Online May Be More an Entry Point Than a Final Destination for New Users

by Jason Gumpert
Once Users Appreciate CRM Online’s Limitations, Expect Significant Migration to CRM 4.0, Predicts User Group Chief
Customer Relationship Mgmt Dynamics CRM

When Microsoft Dynamics CRM Is Too Smooth, Here's How to Sabotage Your Internal Competition

by David Lee
Two Ways to Kill Your Microsoft CRM Project...Can you suggest others?
Customer Relationship Mgmt Dynamics CRM

Am I Too Big for Microsoft Dynamics NAV?

by Vjekoslav Babic
Four Myths About Microsoft Dynamics NAV That Unnecessarily Scare Off Larger Organizations
BI and Reporting Business Central Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics NAV Financial Management Marketing Sales Sales & Marketing

How Microsoft Dynamics NAV 2009 Will Use the "Role-Tailored" Interface to Allay the Fears of Reluctant Users

by David Roys
Dynamics NAV 2009 – A Paradigm Shift for Business Solutions
Business Central Customer Relationship Mgmt Dynamics 365 Dynamics NAV Financial Management HR Management Manufacturing Project Management Supply Chain Management

Upside-Down Positioning: Just Who Should Be Using CRM Online and Hosted Solutions?

by Sandor Schellenberg
For Larger Organizations That Go CRM Live Route, Don't Overlook Connectivity Issue
Customer Relationship Mgmt Dynamics CRM

LATEST VENDOR RESOURCES

Advanced View Controls in Dynamics 365 CRM

Encore Business Solutions

By the Power of Data! Using Marketing Forms in Dynamics 365 Customer Insights - Journeys

Coffee + Dunn

The Impact of AI on (our) Business - Dynamics 365 Customer Service

WebSan Solutions

Delivering a Connected Customer Experience with Dynamics 365

Coffee + Dunn

The Benefits of Support From Your Dynamics Partner

Encore Business Solutions
More Customer Relationship Mgmt Videos

Salesforce 101: A Detailed Analysis for Positioning Dynamics 365

Seer 365
What to know about the architecture, ISV market, migrations, licensing, and more
Customer Engagement Customer Relationship Mgmt Dynamics 365 Sales & Marketing Salesforce

Using Multiple Lead or Scoring Models to Deliver the Right Message Across the Customer Journey

emfluence

Tracking and assigning values to prospect activity is just one small piece of the customer journey. Contact scoring has a place across the entire customer lifespan

Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Apps Power Platform Sales & Marketing

How Dynamics 365 CE Partners Can Support Membership Growth in a Changing World

Prodware

Best practices and technologies for membership organizations and associations to meet modern and changing demands

Associations Business Central Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Voice Dynamics 365 Dynamics CRM Hospitality Loyalty Management Portals Power Pages

Track Your Competition with the Microsoft Dynamics Competitors Entity and Marketing Automation

emfluence

Want better insight into where you’re winning or losing your deals? Try leveraging the Competitors entity in Microsoft Dynamics 365

Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Platform Sales & Marketing User Adoption

Customizing the Account Entity in Microsoft Dynamics CRM/CE

emfluence

The out of the box configuration of the Account Entity in Microsoft Dynamics CRM has room for improvement when it comes to user experience

Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Platform Sales & Marketing User Adoption
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Vitaldent Connects Patients and Healthcare Providers in the Cloud to Achieve More Personalized Care

Prodware

A seamless data set that gives patients the best experience when they visit their clinics

AI Azure Customer Engagement Customer Experience (CX) Customer Insights Customer Relationship Mgmt Customer Service Customer Voice Dynamics 365 Email Management Finance and Operations Health & Wellness

Wolters Kluwer Tackles its Digital Transformation with Dynamics 365 Business Central

Prodware

Wolters Kluwer partners with Prodware to implement Microsoft Dynamics 365 Business Central, Customer Engagement and the Power Platform to address its digital transfo...

Azure Business Central Business Process Mgmt Collections Management Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Financial Management Networking Power Apps Power Automate

Enterprise Inns Achieves 25% Increase of Completed Property Inspections with Resco

Resco

Learn how Britain's largest pub company transformed the way their field agents do business

Architecture Business Central Configuration & Development Construction Customer Engagement Customer Relationship Mgmt Data Integration Data Management Dynamics 365 Field Service Field Service Food & Beverage

EMCO Streamlines Services With Microsoft Dynamics 365 Sales

enVista

Real-time visibility and centralized data with the implementation of Microsoft Dynamics CRM

Call Tracking Chemicals Customer Engagement Customer Relationship Mgmt Data Management Dynamics 365 Dynamics CRM Loyalty Management Sales & Marketing
More Customer Relationship Mgmt Case Studies

Velaro

Make the most of your Microsoft Dynamics investment and gain a 360-degree view of your customers by integrating your CRM with...
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing
More Customer Relationship Mgmt Solutions