Customer Relationship Mgmt news & resources

How Microsoft Dynamics NAV 2009 Will Use the "Role-Tailored" Interface to Allay the Fears of Reluctant Users

by David Roys
Dynamics NAV 2009 – A Paradigm Shift for Business Solutions
Business Central Customer Relationship Mgmt Dynamics 365 Dynamics NAV Financial Management HR Management Manufacturing Project Management Supply Chain Management

Upside-Down Positioning: Just Who Should Be Using CRM Online and Hosted Solutions?

by Sandor Schellenberg
For Larger Organizations That Go CRM Live Route, Don't Overlook Connectivity Issue
Customer Relationship Mgmt Dynamics CRM

Microsoft Makes It Official: CRM Online Now Generally Available in Two Packages

by Jason Gumpert
Emphasizing Easy Integration with Outlook, Officials Position Offering As Okay for Nearly All Companies, and Offer 30-Day Free Trial, Plus Discount on Basic Package
Customer Relationship Mgmt Dynamics CRM

In Initial Promo of CRM Online, Microsoft Trashes Salesforce.com

by Jason Gumpert
In Customer Testimonial, There's Little About CRM Online's Benefits, and Lots About Salesforce.com's Deficiencies
Customer Relationship Mgmt Dynamics CRM

Dynamics CRM Faces New Challenges from Saleforce-Google Alliance

by Jason Gumpert
Salesforce's integration of Google Apps aims to challenge Microsoft's Dynamics CRM + Office story.
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing

Feature Gap with CRM Online Has an Old-Tech Solution, Says Microsoft Team Member

by Jason Gumpert
CRM Online Team Works Around the "No Custom Code" Limitations to Provide Critical Event Alerts Like Closed Deals to Those Who Need to Know
Customer Relationship Mgmt Dynamics CRM

How Prepared Is Your Organization for Dynamics CRM 4.0?

by Matthew Wittemann
Four Key Infrastructure Changes That Will Help Ensure Smooth Operation of the Latest Version of CRM
Customer Relationship Mgmt Dynamics CRM

New CRM Online May Be Headed Toward Earlier-Than-Expected Availability

by Jason Gumpert
Product May Beat Initial June Estimate, As Final Version Already Being Made Available to Test Users
Customer Relationship Mgmt Dynamics CRM

An Innovative Six-Step Approach to Writing Your Next Dynamics CRM RFP

by David Lee
Do Some Advance Scouting and Planning to Construct an RFP That Top Suppliers Will Take Seriously
Customer Relationship Mgmt Dynamics CRM

The 12 Most Important Features of Microsoft Dynamics CRM 4.0? Here's One Firm's View, and How It Contrasts with Microsoft's

by Jason Gumpert
From Hundreds of Enhancements, Sonoma Partners Maintains That These Dozen Best Target Savings of Time, Money, and Resources
Customer Relationship Mgmt Dynamics CRM

LATEST VENDOR RESOURCES

Enhancing Customer Journeys - Deliver Exceptional Experiences with Copilot for Customer Service

WebSan Solutions

Enhancing Customer Journeys - Deliver Exceptional Experiences with Copilot for Customer Service

WebSan Solutions

How to Create a Manage Organization Charts in Dynamics 365 Sales

WebSan Solutions

Introducing Dynamics New Horizons Virtual Conference

WebSan Solutions

Turning Customer Complaints into Opportunities with Copilot for Customer Service

WebSan Solutions
More Customer Relationship Mgmt Videos

Simplify Modernization: Leverage the Tech You Already Use

Arctic IT
In this Market Trends Report, we explore how consolidating cloud efforts around a Microsoft environment can help your employees deliver services to citizens securely and seamlessly
Azure Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Field Service Government Power Platform

Security & Innovation for Government Agencies in the Microsoft Cloud

Arctic IT
Our team of experts assembled this educational guide to simplify how Microsoft cloud technology can help your government agency enhance services and enable secure collaboration.
Azure BI and Reporting Compute Copilot Studio Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Field Service Finance and Operations Government

The Simple Account-Based B2B Sales & Marketing Approach for SMBs

Click

Learn from over 5,000 CRM implementations

Customer Engagement Customer Relationship Mgmt Dynamics 365 Email Management Marketing Automation Sales & Marketing

The Ultimate Guide to Customer Retention

Click

The insight and resource recommendations you need to improve your retention rates

Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Email Management Marketing Automation Sales & Marketing

Survey Results: Dynamics Customer Benchmarking Report

Click

Explore data from over 260 participants, benchmarking and comparing your marketing and sales strategy, progress and future plans.

Business Central Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics Marketing Email Management Marketing Automation Marketing Resource Mgmt (MRM) Power Platform Sales & Marketing
More Customer Relationship Mgmt White Papers

Consolidating CRM Systems for a Marine Construction Company

Arctic IT
Learn how the marine construction company worked with Arctic IT to migrate from Salesforce to Dynamics 365 Sales for a better connected solution.
Construction Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Power BI Power Platform Sales

City of Austin Modernizes Service and Program Delivery of the Economic Development Department with Dynamics 365 CE|CRM

Sikich

The Economic Development Department of the City of Austin collaborated with Sikich to deploy a constituent relationship management platform built on Microsoft Dynamics 365...

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Government Not For Profit Portals Power Apps Power Automate Power BI

Calgary Economic Development (CED) Gains Unified Success with D365 CE|CRM

Sikich

While evaluating available CRM softwares, the huge disparity in licensing and implementation costs led them to Microsoft Dynamics 365 CRM

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Government Not For Profit

Enterprise Bank: Powering Banking Services with Dynamics 365 CE|CRM

Sikich

Enterprise Bank decided it was time to replace an older CRM system

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Data Integration Dynamics 365 Dynamics CRM KPIs Power BI Power Platform Sales & Marketing

Signature HealthCARE Saves $120,000 a Year While Scaling from 55 to 239 Entities

Binary Stream

Signature HealthCARE streamlined accounting and enabled their team to shift from over 55 databases to just one

AP Automation Accounting Aerospace & Defense Architecture Automotive Azure Billing Budgeting Business Performance Mgmt Business Process Mgmt Complex Billing Consumer Goods
More Customer Relationship Mgmt Case Studies

Velaro

Make the most of your Microsoft Dynamics investment and gain a 360-degree view of your customers by integrating your CRM with...
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing

ClickDimensions: Email Marketing and Marketing Automation for Microsoft Dynamics CRM

ClickDimensions is the top rated, Microsoft-certified Marketing Automation solution for Microsoft Dynamics CRM...
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Email Management Marketing Marketing Automation Power Automate SaaS Sales Sales & Marketing
More Customer Relationship Mgmt Solutions