Customer Relationship Mgmt news & resources

Microsoft Makes It Official: CRM Online Now Generally Available in Two Packages

by Jason Gumpert
Emphasizing Easy Integration with Outlook, Officials Position Offering As Okay for Nearly All Companies, and Offer 30-Day Free Trial, Plus Discount on Basic Package
Customer Relationship Mgmt Dynamics CRM

In Initial Promo of CRM Online, Microsoft Trashes Salesforce.com

by Jason Gumpert
In Customer Testimonial, There's Little About CRM Online's Benefits, and Lots About Salesforce.com's Deficiencies
Customer Relationship Mgmt Dynamics CRM

Dynamics CRM Faces New Challenges from Saleforce-Google Alliance

by Jason Gumpert
Salesforce's integration of Google Apps aims to challenge Microsoft's Dynamics CRM + Office story.
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing

Feature Gap with CRM Online Has an Old-Tech Solution, Says Microsoft Team Member

by Jason Gumpert
CRM Online Team Works Around the "No Custom Code" Limitations to Provide Critical Event Alerts Like Closed Deals to Those Who Need to Know
Customer Relationship Mgmt Dynamics CRM

How Prepared Is Your Organization for Dynamics CRM 4.0?

by Matthew Wittemann
Four Key Infrastructure Changes That Will Help Ensure Smooth Operation of the Latest Version of CRM
Customer Relationship Mgmt Dynamics CRM

New CRM Online May Be Headed Toward Earlier-Than-Expected Availability

by Jason Gumpert
Product May Beat Initial June Estimate, As Final Version Already Being Made Available to Test Users
Customer Relationship Mgmt Dynamics CRM

An Innovative Six-Step Approach to Writing Your Next Dynamics CRM RFP

by David Lee
Do Some Advance Scouting and Planning to Construct an RFP That Top Suppliers Will Take Seriously
Customer Relationship Mgmt Dynamics CRM

The 12 Most Important Features of Microsoft Dynamics CRM 4.0? Here's One Firm's View, and How It Contrasts with Microsoft's

by Jason Gumpert
From Hundreds of Enhancements, Sonoma Partners Maintains That These Dozen Best Target Savings of Time, Money, and Resources
Customer Relationship Mgmt Dynamics CRM

What's in a Name? You Say "CRM Live", Microsoft Says "CRM Online"

by Jason Gumpert
Microsoft Changes Web-based CRM 4.0 Product Name Midstream--Still On Track for June Launch
Customer Relationship Mgmt Dynamics CRM

Clearing Hurdles and Easing Sales Life on the Road: New Tools Claim to Make Dynamics CRM 4.0 Truly Mobile

by Jason Gumpert
Two Moblie CRM Products Claim to Have Overcome Special Challenges of Mobile CRM, Offering Accessibility via PDAs and Smart Phones
BI and Reporting Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing

LATEST VENDOR RESOURCES

Advanced View Controls in Dynamics 365 CRM

Encore Business Solutions

By the Power of Data! Using Marketing Forms in Dynamics 365 Customer Insights - Journeys

Coffee + Dunn

The Impact of AI on (our) Business - Dynamics 365 Customer Service

WebSan Solutions

Delivering a Connected Customer Experience with Dynamics 365

Coffee + Dunn

The Benefits of Support From Your Dynamics Partner

Encore Business Solutions
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Salesforce 101: A Detailed Analysis for Positioning Dynamics 365

Seer 365
What to know about the architecture, ISV market, migrations, licensing, and more
Customer Engagement Customer Relationship Mgmt Dynamics 365 Sales & Marketing Salesforce

Using Multiple Lead or Scoring Models to Deliver the Right Message Across the Customer Journey

emfluence

Tracking and assigning values to prospect activity is just one small piece of the customer journey. Contact scoring has a place across the entire customer lifespan

Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Apps Power Platform Sales & Marketing

How Dynamics 365 CE Partners Can Support Membership Growth in a Changing World

Prodware

Best practices and technologies for membership organizations and associations to meet modern and changing demands

Associations Business Central Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Voice Dynamics 365 Dynamics CRM Hospitality Loyalty Management Portals Power Pages

Track Your Competition with the Microsoft Dynamics Competitors Entity and Marketing Automation

emfluence

Want better insight into where you’re winning or losing your deals? Try leveraging the Competitors entity in Microsoft Dynamics 365

Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Platform Sales & Marketing User Adoption

Customizing the Account Entity in Microsoft Dynamics CRM/CE

emfluence

The out of the box configuration of the Account Entity in Microsoft Dynamics CRM has room for improvement when it comes to user experience

Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Platform Sales & Marketing User Adoption
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Vitaldent Connects Patients and Healthcare Providers in the Cloud to Achieve More Personalized Care

Prodware

A seamless data set that gives patients the best experience when they visit their clinics

AI Azure Customer Engagement Customer Experience (CX) Customer Insights Customer Relationship Mgmt Customer Service Customer Voice Dynamics 365 Email Management Finance and Operations Health & Wellness

Wolters Kluwer Tackles its Digital Transformation with Dynamics 365 Business Central

Prodware

Wolters Kluwer partners with Prodware to implement Microsoft Dynamics 365 Business Central, Customer Engagement and the Power Platform to address its digital transfo...

Azure Business Central Business Process Mgmt Collections Management Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Financial Management Networking Power Apps Power Automate

Enterprise Inns Achieves 25% Increase of Completed Property Inspections with Resco

Resco

Learn how Britain's largest pub company transformed the way their field agents do business

Architecture Business Central Configuration & Development Construction Customer Engagement Customer Relationship Mgmt Data Integration Data Management Dynamics 365 Field Service Field Service Food & Beverage

EMCO Streamlines Services With Microsoft Dynamics 365 Sales

enVista

Real-time visibility and centralized data with the implementation of Microsoft Dynamics CRM

Call Tracking Chemicals Customer Engagement Customer Relationship Mgmt Data Management Dynamics 365 Dynamics CRM Loyalty Management Sales & Marketing
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Velaro

Make the most of your Microsoft Dynamics investment and gain a 360-degree view of your customers by integrating your CRM with...
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing
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