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Customer Engagement news & resources
Separating Value from Hype: Real Hybrid Clouds Benefit Legacy Apps, Too
by
Betsy
Bilhorn
Why integrating cloud and on-premise applications can be gold for your business
Business Central
Cloud
Customer Engagement
Customer Relationship Mgmt
Customer Service
Customer Service
Data Integration
Dynamics 365
Dynamics AX
Dynamics CRM
Dynamics GP
Dynamics NAV
Microsoft Dynamics CRM 2011 Q4 Service Update Guides Customers to New Data Sources and Use Cases
by
Jason
Gumpert
How the upcoming release attempts to broaden value of CRM
BI and Reporting
Convergence 2012
Customer Engagement
Customer Relationship Mgmt
Customer Service
Customer Service
Data Management
Dynamics 365
Dynamics CRM
Hadoop
Mobile Applications
Office 15
Microsoft Seeks Passion to Drive Adoption of Dynamics CRM 2011's New BI, Mobile Features
by
Jason
Gumpert
Product management look to new BI concepts and mobile CRM interest to push the release forward
BI and Reporting
CRM 2011
Convergence 2012
Customer Engagement
Dynamics 365
Dynamics CRM
Food & Beverage
KPIs
Marketing
Mobile Applications
Sales
Sales & Marketing
For Microsoft's Complete Dynamics Retail Story Look to CRM as well as AX
by
Jason
Gumpert
Microsoft-identified retail workloads such as customer service and clienteling demand Dynamics CRM
Commerce
Convergence 2012
Customer Engagement
Customer Relationship Mgmt
Customer Service
Customer Service
Dynamics 365
Dynamics AX
Dynamics CRM
Marketing
Rebates
Retail
Microsoft Dynamics CRM Marketing Automation Field Shrinks with Silverpop Purchase of CoreMotives
by
Jason
Gumpert
CoreMotives product to remain a separate offering to Dynamics CRM space, company says
Convergence 2012
Customer Engagement
Dynamics 365
Dynamics CRM
Marketing
Marketing Automation
Power Automate
Why a Large-Project Drilling Company Stays Loyal to Dynamics SL
by
Jason
Gumpert
Continuing Enhancements Expected
CPQ (Configure, Price, Quote)
Construction
Convergence 2012
Customer Engagement
Dynamics 365
Dynamics CRM
Dynamics SL
Dynamics SL
Engineering
Government
Marketing
Project Management
Microsoft Adds Targeted New ISV Partnerships to Dynamics Product Line
by
Jason
Gumpert
Dynamics AX 2012 and CRM gain strategic capabilities through new ISV offerings and integrations
AX 2012
Convergence 2012
Customer Engagement
Customer Relationship Mgmt
Customer Service
Customer Service
Distribution
Dynamics 365
Dynamics AX
Dynamics CRM
Government
Manufacturing
Microsoft Dynamics Partner Roundup: Master VAR's First Affiliate; SalesFUSION Social Tools; Hitachi Realigns; Postcode Anywhere Win; ActiveConversion Integration
by
Linda
Rosencrance
A selection of the latest announcements from Dynamics partners
Business Central
Customer Engagement
Dynamics 365
Dynamics AX
Dynamics CRM
Dynamics GP
Dynamics NAV
Health & Wellness
Marketing
Marketing Automation
Master VAR
Sales
Microsoft Dynamics News Roundup - Pre-Convergence 2012 Edition
by
Linda
Rosencrance
Microsoft Dynamics in F1, and solution announcements in PSA, 3PL, Lead Management, EDI, social enterprise, and mobile CRM
3PL
Business Central
Convergence 2012
Customer Engagement
Distribution
Dynamics 365
Dynamics AX
Dynamics CRM
Dynamics GP
Dynamics NAV
Dynamics SL
EDI
c360 Expands Software Portfolio with Acquisition of Visual Relationship Management Tools
by
Linda
Rosencrance
Relationship Charts and OnlineHelp purchased from Wave Access
Customer Engagement
Customer Relationship Mgmt
Dynamics 365
Dynamics CRM
Marketing
Sales
Sales & Marketing
Sales & Ops Planning
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LATEST VENDOR RESOURCES
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Unlock the Power of GYDE365: Transform Your Dynamics 365 Practice
MSDW Features
CRM Horror Story: User Revolt Transformed into a Standing Ovation
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CRM Horror Stories: A Dynamics 365 CE Cautionary Tale of Customization and Poor Partnership
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Maximizing Your Dynamics 365 Business Central Experience: How We Ensure You Succeed
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Salesforce 101: A Detailed Analysis for Positioning Dynamics 365
Seer 365
What to know about the architecture, ISV market, migrations, licensing, and more
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How Digital Tools Bring New Levels of Productivity and Accuracy to Field Inspections
Resco
Are outdated inspection processes slowing your team down?
Business Central
Construction
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Integrating Dynamics 365 CE with Marketing Automation for Greater ROI
emfluence
Unlock the full potential of your CRM—discover how integrating D365 with marketing automation drives better results and greater ROI!
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MSDW Solution Evaluation Report: Celigo
Celigo
Detailed solution feedback from an expert panel of independent evaluators from the Microsoft MVP (Business Applications) community
Business Central
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Revenue Recognition Module Deprecation in D365 Finance and Next Steps
Binary Stream
Learn what factors to consider when migrating from RevRec to Subscription Billing, and explore what the most crucial steps to take
AI
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Infographic: Enhancing City of Austin’s Economic Development with Microsoft Dynamics 365 CRM
Sikich
Discover how the City of Austin's Economic Development Department leveraged Microsoft Dynamics 365 CE to drive economic growth and operational success.
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Infographic: How Simon Roofing Improved Its Customer Service with Microsoft Dynamics 365
Sikich
Discover how Simon Roofing elevated customer service and streamlined operations with Microsoft Dynamics 365—explore their transformation journey!
Azure
Construction
Customer Engagement
Customer Insights
Customer Service
Dynamics 365
Dynamics CRM
Field Service
Integration
Power Automate
Power BI
Power Platform
Unlocking Efficiency: How Città Revolutionized Productivity with Test Automation
TheTestMart
Discover how Città boosted productivity and cut testing hours by over 90% with innovative test automation in this case study
Aerospace & Defense
Agriculture
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Associations
Automated Testing
Automotive
Azure
Boating
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Chemicals
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Consumer Goods
Seamless Evolution: Explore JMP's Shift from Dynamics AX to D365 & Automated Testing with TheTestMart
TheTestMart
Discover how James M. Pleasants Company revolutionized their operations and enhanced efficiency by transitioning to automated testing
AI
Aerospace & Defense
Agriculture
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Associations
Automated Testing
Automotive
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Boating
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Chemicals
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Transforming Reily Foods: The Journey to Automated Testing Excellence in Dynamics 365 Finance Case Study
TheTestMart
Discover how Reily Foods streamlined their testing processes after upgrading to Dynamics 365 Finance
AI
Automated Testing
Azure
Business Central
Customer Engagement
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Dynamics 365
Dynamics CRM
Dynamics POS
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MetaDocs - Document Management System
Streamline your business with MetaDocs: Efficient, Secure, and Intelligent Document Management MetaDocs is a robust document...
AI
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Document Automation
Document Management
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MetaShip - Packing & Shipping Solution
Effortless Packing and Shipping, Seamlessly Integrated with Dynamics 365 Business Central MetaShip is a comprehensive...
AI
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E-Commerce
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MetaPro - ERP for Professional Services
Managing People, Processes, and Systems with MetaPro, which is seamlessly integrated with the Microsoft Dynamics 365 Business...
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TheTestMart: Automated Testing for Microsoft Dynamics 365
Discover the benefits of automated testing with TheTestMart! Our company overview brochure highlights our unique approach to...
AI
Automated Testing
Azure
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2 Day Workshop: Microsoft Sales Copilot
Let Sikich Help You Supercharge Your Sales with Microsoft Sales Copilot Microsoft Sales Copilot is a seller experience...
AI
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Automotive
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Education
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