TextSMS4Dynamics - SMS Integration for Dynamics 365 CRM

About This Solution

TextSMS4Dynamics is a powerful SMS integration solution for Microsoft Dynamics 365 CRM and Dataverse that enables businesses to send and receive text messages directly within Dynamics 365. By combining the immediacy of SMS with CRM data, organizations can communicate with customers faster, improve response rates, and drive more meaningful engagement.

With support for automated messaging, multimedia communication, and conversation tracking, TextSMS4Dynamics helps teams deliver personalized communication without leaving the Dynamics 365 environment.

Try it free for 15 days, or request a custom demo today! 

Website | Microsoft AppSource
 

Who Can Benefit?

• Sales Teams – Engage prospects instantly, send quick follow-ups, and increase response rates through personalized SMS communication.
• Customer Support Teams – Communicate with customers in real time, share updates, and resolve issues quickly using direct text messaging.
• Marketing Teams – Send targeted notifications, campaign updates, and promotional messages directly from Dynamics 365.
• Operations & Service Teams – Deliver reminders, alerts, and important updates to customers through automated messaging workflows.

Why Choose TextSMS4Dynamics?

• Two-Way SMS Communication – Send and receive SMS messages directly from Dynamics 365 CRM without switching platforms.
• Automated Messaging – Trigger automated SMS messages based on record updates, workflows, or CRM events to streamline communication.
• Multimedia Messaging Support – Send images and emojis along with text messages to create more engaging customer interactions.
• Conversation History Tracking – Automatically store and access complete SMS conversation history within Dynamics 365 for better context and relationship management.
• Template-Based Messaging – Create reusable message templates to ensure consistent, personalized communication while saving time.
• Real-Time Notifications – Get instant notifications in Dynamics 365 whenever a new message is received, ensuring timely responses.
• Convert Conversations into CRM Records – Transform SMS conversations into Dynamics 365 entities (OOB or custom) to maintain structured records and workflows.
• Enhanced Customer Engagement – Reach customers instantly with reminders, alerts, service updates, or marketing campaigns directly from Dynamics 365.

TextSMS4Dynamics works with Microsoft Dynamics 365 CRM and Dataverse (Power Apps) and supports the online deployment model.

Explore more on our website, documentation, or video library. For a comprehensive demo or questions, contact us at [email protected].