Customer Engagement news & resources

HTML5 Mobile, Tablet App for Microsoft Dynamics CRM Will Cover for Lack of iPad Safari Support in Fall 2012 Release

by Jason Gumpert
Cross-browser support in Fall 2012 will not handle Safari on iPad, Microsoft tells partners
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Fall 2012 Release Marketing Mobile Applications Safari Sales Sales & Marketing iPad

Microsoft Dynamics Partner Roundup: Ignify eCommerce Release; Master VAR Adds; EDI Win; Retail Exec Hire; CRM VAR Milestone

by Linda Rosencrance
A selection of news and announcements from the Dynamics partner channel.
Business Central Customer Engagement Customer Relationship Mgmt Data Integration Dynamics 365 Dynamics AX Dynamics CRM Dynamics CRM Online Dynamics GP Dynamics NAV Dynamics RMS Dynamics SL

New Microsoft Dynamics Social CRM White Paper: Can They Deliver Enough Today?

by Jason Gumpert
What are the social technologies and business opportunities should Dynamics CRM customers care about?
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Marketing Automation Sales Sales & Marketing Social CRM social networking

The Opportunities and Challenges of Business Process Outsourcing with Microsoft Dynamics NAV

by Vjekoslav Babic
What effect does BPO have on ERP in general and NAV specifically?
Accounting Business Central Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics NAV Financial Management HR Management Logistics

The Power of the Worker Role: Windows Azure + Microsoft Dynamics CRM 2011 Better Together, Part Three

by Sebastian Waksmundzki
Taking advantage of elasticity, scalability for two real world CRM challenges
CRM 2011 Cloud Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Document Automation Document Management Dynamics 365 Dynamics CRM Enterprise Content Mgmt Power Automate

Keep All the Balls in the Air: Microsoft Dynamics CRM as a Service Firm's Total Operations Solution

by Jason Gumpert
One industrial electronics repair firm built out visibility to quotes, orders, suppliers, shipping, and more
BI and Reporting Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Document Management Dynamics 365 Dynamics CRM Dynamics CRM Online Electronics KPIs Marketing
silverpop-logo.jpg

With Dual Product Strategy, Silverpop Broadens Microsoft Dynamics CRM Presence

by Jason Gumpert
Four months after the CoreMotives acquisition, product managers reflect on the future
Customer Engagement Dynamics 365 Dynamics CRM Email Management Marketing Marketing Automation SaaS WPC2012
fall-2012-summary-part.jpg

Microsoft Dynamics CRM Pivots Off R8 Misfire with New App Vision and Schedule at WPC 2012

by Jason Gumpert
Bill Patterson discusses the updated roadmap and need for innovation in Dynamics CRM
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Marketing Marketing Automation Metro Sales Sales & Marketing WPC2012 Windows 8

SilverPop Adds Microsoft Dynamics CRM Integration to Engage Platform

by Jason Gumpert
Differentiating from CoreMotives based on volume, complexity of marketing automation needs
Customer Engagement Data Integration Dynamics 365 Dynamics CRM Marketing Marketing Automation WPC2012

Sikich Claims First North American Deployment of Microsoft Dynamics NAV 2013

by Jason Gumpert
First hosted implementation by TAP customer anywhere for NAV 2013
Accounting Business Central Customer Engagement Dynamics 365 Dynamics NAV Inventory Management Marketing NAV 2013 Pharmaceuticals SaaS Sales Sales & Marketing

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50 Dynamics 365 Customer Insights Tips in 50 Minutes

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Training That Works: How to Access Self-Paced D365 Learning from Item by Item & MSDW

AI Business Solutions Partner Show, September 2025: Maximizing SMB Sales with Microsoft's Eric Fink

TD SYNNEX

How to Configure Views and Charts in Dynamics 365 CRM

Encore Business Solutions

Dynamics GP “Would You Rather?” with Syvantis

Syvantis Technologies
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Project Management HEADSTART for Microsoft Dynamics 365 Sales

Sikich
A project management solution to help you manage your workforce effectively.
BI and Reporting Customer Engagement Dynamics 365 Project Management Sales

2025 Microsoft Business Applications Partner Marketing Insights Report

MSDW Features
Exclusive new research from MSDW reveals how Microsoft Biz Apps partners and customers are navigating a rapidly evolving market
Azure Business Central Customer Engagement Dynamics 365 Finance and Operations Power Platform Sales & Marketing

Connect the Customer Journey with Dynamics and Marketing Automation

emfluence
Unify your CRM and marketing automation to deliver smarter, more connected customer experiences that drive revenue.
Customer Engagement Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Marketing Automation Sales Sales & Marketing

How to Use Custom Views and Charts in Dynamics 365 CRM

Encore Business Solutions
Leveraging customized views and charts in Dynamics 365 CRM makes it easier for sales and service teams to manage and analyze data.
Customer Engagement Dynamics 365 Dynamics CRM Sales

Microsoft Dynamics 365 Pricing & Licensing Guide 2025

Dynamics Square USA
Choose the right apps, users, and plans without getting lost in the technical jargon
AI Business Central Commerce Copilot Customer Engagement Customer Insights Customer Service Customer Service Insights Dynamics 365 Dynamics CRM Dynamics GP Dynamics Marketing
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QualiChem Drives Smarter Field Operations with Maplytics for Dynamics 365

Inogic
Customer Engagement Dynamics 365 Web-based Mapping

Enpro, Inc.: Gaining Efficiency With a New Dynamics 365 CRM System

Forvis Mazars
Integrating a new CRM system with an existing ERP system helped Enpro, Inc. increase efficiency.
Customer Engagement Dynamics 365 Field Service Field Service Manufacturing Power BI Power Platform Sales Sales & Marketing

Axiom: Dynamics 365 CRM System Improvements Enhance Sales Forecasting

Forvis Mazars
An upgraded CRM system led to improved sales processes with better forecasting for Axiom.
Customer Engagement Dynamics 365 Dynamics GP Engineering Sales Sales & Marketing

Haire Group: Transforming Operations With Microsoft Dynamics 365 CRM

Forvis Mazars
Haire Group’s Microsoft integration helped streamline processes and improve efficiency.
Customer Engagement Dynamics 365 Manufacturing Sales Sales & Marketing

Gaubert Oil: Reaping the Benefits of a Unified System with Microsoft Dynamics 365

Forvis Mazars
Gaubert Oil’s transition to Microsoft Dynamics 365 Marketing boosted productivity for employees.
Customer Engagement Dynamics 365 Marketing Marketing Automation Oil Sales Sales & Marketing
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Maplytics — a Location Analytical Companion for Dynamics 365 CRM

Maplytics is a Microsoft-certified geo-analytical mapping solution that embeds location intelligence directly into Microsoft...
Customer Engagement Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Field Service Marketing Power Apps Power Pages Power Platform Project Service Automation

Marketing4Dynamics - Connect MailChimp with Dynamics 365 CRM

Marketing4Dynamics connects MailChimp with Dynamics 365 CRM in real time. It’s more than just a sync; it bridges marketing...
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Email Management Sales

DeDupeD – Detect, Prevent & Merge Duplicates in Dynamics 365 CRM

DeDupeD is an advanced duplicate data management solution for Microsoft Dynamics 365 CRM and Dataverse. It ensures your CRM...
Agriculture Architecture Automotive Customer Engagement Customer Service Data Management Dataverse (CDS) Design & Decorating Dynamics 365 Dynamics CRM Field Service Power Apps

Inogic Productivity Apps for Microsoft Business Solutions

Inogic is a leading Microsoft Microsoft Dynamics 365 CRM ISV, delivering innovative apps and professional services on...
AI Azure Copilot Copilot Studio Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Fabric Power Apps Power Automate Power BI

MetaDocs - Document Management System

Streamline your business with MetaDocs: Efficient, Secure, and Intelligent Document Management MetaDocs is a robust document...
AI Business Central Commerce Construction Customer Engagement Customer Voice Distribution Document Automation Document Management Dynamics 365 Finance and Operations Governance, Risk, and Compliance (GRC)
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