From the Microsoft Dynamics 365 CE/CRM Blogs: Fluent v2.0 for Customer Service; Article content blocks; Create records; Use Copilot in D365 Field Service

In this review of the Dynamics 365 CE/CRM blogs:

• Fluent v2.0 for Customer Service
• Create article content blocks from an RSS feed in Customer Insights – Journeys
• Create records in CRM using Microsoft Excel Online
• Utilizing Copilot within Dynamics 365 Field Service

Fluent v2.0 for customer service: a unified, modern experience

Writing on the Microsoft Dynamics 365 CRM blog, Jessica Li and Kos Srivastava stated that Fluent v2.0 is Microsoft's next-generation design system, and it's now fully in place across all Microsoft Dynamics 365 Customer Service components. 

The authors noted that this update completes a major modernization effort and delivers a consistent, easy-to-use, and visually appealing experience for everyone who uses the system, including agents, supervisors, administrators, and customers.

Li and Srivastava wrote that Fluent v2.0 creates a consistent look and feel across Microsoft products, with a strong focus on clarity, accessibility, and brand consistency. 

They pointed out that in D365 Customer Service, this shows up in several ways:

• Modernized hierarchy: Updated colors and shadow styles make it easier for users to understand screen layouts and move through tasks confidently.
• Intuitive iconography: Clean, modern icons make actions easier to recognize and interactions more approachable.
• Robust components: Fluent UI React components are flexible, fast, and accessible, making them easy to use and simple to integrate.
• Dynamic design tokens: Customizable themes and design tokens help keep the interface fresh while staying aligned with an organization's brand.

The authors then provided more information about Fluent v2.0 for customer service.

Create article content blocks from an RSS feed in Customer Insights –Journeys

Writing on her blog, Megan Walker addressed a question on the community forums in which someone asked whether it was possible to let users choose from a list of new articles on a website and then drag and drop that content while building a new email.