Customer Service Agent: Smarter Customer Service Starts Here

The HSO Customer Service Agent acts like a virtual team member—available 24/7 to handle incoming service requests, answer policy or product questions, and guide users through standard processes.

• Delivers accurate, policy-based responses
• Escalates only complex or nonstandard queries
• Integrates with your website, email, and CRM
• Supports multiple languages and channels
• Ensures compliance with data privacy regulations

How It Works

Powered by Azure AI Search, the agent uses a multi-layered orchestration system. All answers are sourced, validated, and rebuilt in the UI for transparency and trust.

• Content Filtering & Security Matching

  Blocks unsafe or off-topic content

• Semantic Search & Routing

  Matches queries to the right agent or knowledge base

• LLM Classification

  Handles complex or ambiguous requests

• Guardrails & Validation

  Ensures safe, accurate, and verifiable responses

Key Benefits & Impact:

• Improved customer satisfaction
• Faster resolution times
• Consistent, branded responses
• Reduced compliance risk
• Reduces call volumes and staff workload
• Clear audit trail of customer interactions
• Enhanced service quality and data accuracy 

Built for Business

• Frontend: Customizable chat UI for your website or app
• Backend: FastAPI with secure session management
• Security: Private endpoints, managed identities, no PII exposure
• Monitoring: Real-time analytics and performance tracking