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Microsoft reveals pricing of Dynamics 365 Contact Center and a new Customer Service Premium option

by Jason Gumpert
Microsoft Dynamics 365 Contact Center

Microsoft’s latest business application, Dynamics 365 Contact Center, has reached general availability, the company announced today. 

The news comes just weeks after the reveal of the app

D365 Contact Center is “a complete but fully-composable solution for contact centers,” according to Microsoft CVP Jeff Comstock in a new blog post. Contact Center is also a “natural evolution” of earlier contact center solutions offered by the company, including most recently the Digital Contact Center Platform, according to Microsoft. 

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About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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