Customer Engagement news & resources

Microsoft Dynamics 365 Supply Chain Management Premium demand planning

Microsoft announces Dynamics 365 Supply Chain Management Premium and Copilot enhancements

by MSDW Reporter

Updates ahead of Microsoft's Biz Apps Launch Event are heavy on AI and Copilot updates

Customer Engagement Customer Relationship Mgmt Customer Service Dataverse (CDS) Demand Planning Dynamics 365 Finance and Operations Power Platform Sales & Marketing Supply Chain Management

Microsoft Dynamics Partner Roundup: EDI & e-Commerce; Payments integration; Acquisition; WhatsApp for CRM

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Business Central Customer Engagement Customer Relationship Mgmt Dynamics 365 E-Commerce EDI Payment Processing

MSDW Podcast: Evaluating the latest Microsoft Partner Benefits offers with AJ Ansari

by MSDW Reporter

Business Central Customer Engagement Dynamics 365 MSDW Podcast Microsoft Corporate

Biz Apps Classroom, Episode 9: Preparing for MB-260 with Microsoft MVP Malin Martnes

by MSDW Reporter

Biz Apps Classroom Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Dynamics 365 MSDW Podcast

Microsoft Dynamics Partner Roundup: Warehouse app upgrade; SMS for D365 CRM; Expanded partnership; New exec

by MSDW Reporter

Customer Engagement Dynamics 365 Manufacturing Supply Chain Management Telephony

Driving new revenue streams with Microsoft Copilot in 2024

Driving New Partner Revenue Streams with Microsoft Copilot

by MSDW Reporter

Stratos Cloud experts discuss Microsoft's AI opportunities for D365 clients

AI and Machine Learning Azure Business Central Customer Engagement Dynamics 365 Dynamics GP Dynamics NAV Finance and Operations Sales & Marketing

Newest Dynamics 365 License Guide raises questions on Power Apps subscription rights

by Jason Gumpert

Analyst raises questions about Microsoft policies with Power Apps operating on key Dataverse tables

Customer Engagement Customer Service Dynamics 365 Field Service Power Apps Power Platform Sales

CRM Horror Stories: A Dynamics 365 CE Customization Cautionary Tale

by MSDW Reporter

Over a stagnant two-year project, the customer found themselves saddled with high costs and an overly-complex system

Customer Engagement Dynamics 365

From the Microsoft Dynamics 365 CRM Blogs: Group opportunities; SharePoint integration; Real-time marketing forms; Routing work items

by MSDW Reporter

A selection of the latest insights from the Dynamics 365 CRM blogs

AI and Machine Learning Azure Customer Engagement Data Integration Dynamics 365 Dynamics CRM Security

22 Benefits of eCommerce for Home Décor and Furniture Businesses

by Vishnu Modi

Market reach, customer experience, operational efficiency, and other benefits of integrating eCommerce with other business systems

Business Central Business Process Mgmt Customer Engagement Data Integration Design & Decorating Dynamics 365 E-Commerce Finance and Operations Furniture

LATEST VENDOR RESOURCES

Is Your Dynamics CRM Ready for Copilot? See What's Wrong, Fix It, Keep It Fixed

Plauti

CRM @ Work: Connecting Dynamics 365 Sales and Contract Management with Contracts 365

TD SYNNEX

Power Automate Essentials for Customer Insights – Journeys

Coffee + Dunn

Benefiting from Microsoft's FY27 CSP Changes: Incentives, Margins, Compliance, and Beyond

MSDW Features

CRM @ Work: Modernizing Quote-to-Cash in Dynamics 365 with Native CPQ and Document Automation

TD SYNNEX

From Revenue Friction to Revenue Flow with CRM Modernization

Velosio

Where CRM friction is slowing revenue growth and how modernization can help.

Copilot Customer Engagement Dynamics 365

Beyond Go-Live: How to Maximize the Long-Term Value of Microsoft Dynamics

AlfaPeople

How to keep Microsoft Dynamics creating value long after go-live.

Business Central Commerce Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics AX Dynamics CRM

Deploying OpenClaw for Business: From Local Agent to Secure Business Infrastructure

RapidStart

How to turn OpenClaw into secure, governed business infrastructure on Microsoft.

AI Agents AI and Machine Learning Azure Business Central Copilot Customer Engagement Customer Service Dynamics 365 Enterprise Architecture Field Service Power Platform Sales

5 Operational Gaps Manufacturers Must Address Before AI

Inner Join Technologies

Assess your manufacturing organization's readiness for AI.

AI Agents AI and Machine Learning Azure Business Central Business Performance Mgmt Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Databases

The Ultimate Guide to Dynamics 365 | Expert Edition 2026

Dynamics Square USA

Discover how Microsoft Dynamics 365, Fabric, Power Platform, and Copilot work better together.

AI and Machine Learning Azure Business Central Commerce Compute Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service

More Customer Engagement White Papers

How Defaqto Took Back Control of Its Dynamics 365 CE Data

Plauti

How Defaqto cleaned up 2,000+ duplicate Dynamics 365 accounts and improved ongoing data quality.

AI Agents Contact Center Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Data Management Dataverse (CDS) Dynamics 365 Field Service Power Apps

Unifying Operations with Microsoft Dynamics 365 Finance and Supply Chain Management

iTransition

Automotive Business Process Mgmt Customer Engagement Dataverse (CDS) Dynamics 365 Finance and Operations Human Resources (Talent) Power Platform Sales Supply Chain Management

Scaling Consulting Services Delivery with Power Platform

iTransition

Business Process Mgmt Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Dynamics CRM Marketing Power Automate Power Platform Sales Sales & Marketing

Optimizing Field Service Operations with Dynamics 365

iTransition

AI and Machine Learning Azure Business Process Mgmt Customer Engagement Dynamics 365 Field Service Field Service Healthcare

Centralized Customer Engagement Platform

iTransition

Business Process Mgmt Customer Engagement Customer Service Dynamics 365 Dynamics CRM Field Service Field Service Healthcare Manufacturing Sales Sales & Marketing

More Customer Engagement Case Studies

Next Best Action - AI/ML-Powered Recommendations for Microsoft Dynamics 365 CRM

Next Best Action is an AI/ML-powered assistant for Microsoft Dynamics 365 CRM that analyzes CRM data, customer interactions...

AI Agents Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Field Service Power Apps Power Platform Project Service Automation

Microsoft Dynamics 365 AI Opportunity Lab

Turn AI Possibilities into Practical Outcomes for D365 CE/CRM Microsoft Dynamics 365 CE/CRM contains rich business data, and...

Azure Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing

Microsoft Dynamics 365 CE/CRM Health Check

Maximize Your Investments With a Dynamics 365 Health Check • Is CRM adoption meeting expectations? • Is CRM being used the...

TextSMS4Dynamics - SMS Integration for Dynamics 365 CRM

TextSMS4Dynamics is a powerful SMS integration solution for Microsoft Dynamics 365 CRM and Dataverse that enables businesses...

Communications Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics CRM Power Apps Power Platform Sales Unified Communication

LiveChat4Dynamics

LiveChat4Dynamics is a powerful Live Chat integration for Microsoft Dynamics 365 CRM and Dataverse that enables businesses to...

Communications Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Power Apps Power Platform Sales Unified Communication