Customer Engagement news & resources

Microsoft Dynamics Partner Roundup: Large order for fashion product; Digital transformation; Partnership

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Business Central Chemicals Customer Engagement Customer Service Dynamics 365 Fashion Financial Management Healthcare Supply Chain Management

MSDW Podcast: Advanced Mobile Experiences for Field Workers in 2023

by MSDW Reporter
Business Central Customer Engagement Dynamics 365 Dynamics NAV Field Service Field Service MSDW Podcast Mobile Applications Power Apps Power Platform
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Telco software maker Amdocs plans new customer experience platform integrated with Microsoft Business Apps

by MSDW Reporter

Integrated capabilities include catalog, CPQ, order management

Azure CPQ (Configure, Price, Quote) Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics 365 Order Management Power Platform Telecommunications

MSDW Podcast: Microsoft Business Apps News Roundup, February 2023

by MSDW Reporter
Azure Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV MSDW Podcast Power Platform

From the Microsoft Dynamics 365 Customer Engagement Blogs: Syncing products; Sales and Power BI; Using D365 CRM offline

by MSDW Reporter

A selection of the latest insights from the Dynamics 365 CE/CRM blogs

BI and Reporting Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Order Management Sales & Marketing

MSDW Podcast: Reviving the Canadian National Dynamics 365 CE/CRM User Group

by MSDW Reporter
Customer Engagement Customer Relationship Mgmt Customer Service Dynamics CRM MSDW Podcast Sales & Marketing

Microsoft Dynamics Partner Roundup: D365 go-live; Doc automation partnership; Beverage tech acquisition; NAV to BC Upgrade

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

AP Automation Aerospace & Defense Associations Business Central Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Document Automation Document Management Dynamics 365 Dynamics NAV

MSDW Podcast: Why manufacturers are investing in Dynamics 365 Commerce

by MSDW Reporter
Commerce Customer Engagement Customer Experience (CX) Data Integration Dynamics 365 Dynamics AX Dynamics CRM E-Commerce Finance and Operations MSDW Podcast Manufacturing Manufacturing

9 Key Takeaways Microsoft Dynamics 365 Sales & Marketing Users Can Expect from the Productivity Tools Showcase

by Anya Ciecierski

Presenters offer a sneak preview of the information attendees can expect to take away from the event

Business Process Mgmt Customer Engagement Customer Experience (CX) Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Dynamics 365 Dynamics CRM Marketing Automation Power Platform Sales Sales & Marketing Training
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Microsoft reveals 2023 Release Wave 1 plans for Power Platform, Dynamics 365

by Jason Gumpert

Broadening AI, cross-app capabilities, and localization updates are coming

Customer Engagement Dynamics 365 Finance and Operations Power Platform

LATEST VENDOR RESOURCES

AI powered Selling: Copilot for Dynamics 365 Sales in Action

WebSan Solutions

Better Together: Dynamics 365 Finance & Operations and ​Dynamics 365 Customer Engagement

WebSan Solutions

Measuring What Matters - Dynamics 365 Field Service KPIs and Dashboards

WebSan Solutions

The Marketer's Guide to Meaningful Measurement

Coffee + Dunn

Unify Every Conversation with Microsoft Dynamics 365 Contact Center & Copilot

JourneyTeam
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2026 Tax Changes: A Compliance Guide for Businesses

Avalara
The 10th edition of Avalara's annual tax changes report.
Accounting Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Finance and Operations Financial Management Tax Management

Whitepaper: Avalara 1099 Readiness Report

Avalara
Most Businesses Still Rely on Manual 1099 Processes Despite Rising Compliance Risk, Avalara Finds
Accounting Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Finance and Operations Financial Management Tax Management

Infographic: Avalara 1099 & W-9

Avalara
This infographic discusses the importance of using automation software for W-9 and 1099 compliance to avoid IRS penalties.
Accounting Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Finance and Operations Financial Management Tax Management

End-of-Year Microsoft Dynamics 365 Data Cleaning: An Executive Playbook

Plauti
Master duplicate elimination and prevention to start January with clean customer data.
Customer Engagement Data Management Dynamics 365 Dynamics CRM

Lead the Change: Build a Future-Proof Customer Contact Center with AI

JourneyTeam
Ready to modernize your contact center? This guide breaks down exactly how.
Call Tracking Contact Center Contact Center Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Telephony
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Palmer-Donavin Elevates Sales Planning and Customer Engagement with Power Apps and Dynamics 365

JourneyTeam
How Palmer-Donavin moved from spreadsheets to real-time insights
Customer Engagement Customer Service Distribution Dynamics 365 Sales Sales & Marketing Sales & Ops Planning

How Smarter Furnishings Unified Sales, Operations, and Finance with Dynamics 365 Business Central

JourneyTeam
Unifying operations and scaling faster with Dynamics 365 Business Central
Accounting Business Central Business Process Mgmt Customer Engagement Customer Service Dynamics 365 Furniture Manufacturing Power BI Power Platform Retail Sales

Protech Automotive Solutions – Field Operations / Dynamics 365 + Power Platform

JourneyTeam
Transforming field operations with a connected Microsoft Dynamics 365 and Power Platform solution
Automotive Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Field Service Field Service Power Platform Project Operations Project Service Automation

Modernizing Student Engagement at UVA’s Batten School with Microsoft Power Platform

JourneyTeam
Outgrown its legacy student engagement tools, relying on scattered systems and manual processes
Azure Customer Engagement Dataverse (CDS) Dynamics 365 Education Power Apps Power BI Power Pages Power Platform Student Information System

QualiChem Drives Smarter Field Operations with Maplytics for Dynamics 365

Inogic
Customer Engagement Dynamics 365 Web-based Mapping
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Translate4Dynamics - Real-Time Translation for Microsoft Dynamics 365 CRM

Translate4Dynamics is an intelligent multilingual enablement solution built for Microsoft Dynamics 365 CRM. It enables real...
Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Field Service Power Apps Power Platform Sales

Attach2Dynamics - Attachments & Documents Management for Optimized Storage in Dynamics 365 CRM

Attach2Dynamics helps you migrate heavy attachments, reduce Dynamics 365 storage costs, and streamline document operations...
Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Document Management Dynamics 365 Field Service Power Apps Power Platform Project Service Automation Sales Storage

WhatsApp4Dynamics – WhatsApp Integration with Microsoft Dynamics 365 CRM

WhatsApp4Dynamics is a powerful communication and customer engagement solution that integrates WhatsApp Business directly...
Communications Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Dynamics 365 Power Apps Power Platform Sales

PlanAutomate Project Analyst AI Overview

Download the 2-page brochure to learn more about PlanAutomate's AI Analyst included in their software. Don’t settle for “book...
Aerospace & Defense Architecture Chemicals Construction Customer Engagement Dynamics 365 Dynamics AX Energy Engineering Finance and Operations Government Government Contractors

PlanAutomate Overview

Download this 2-page brochure that provides a high-level overview of PlanAutomate, our solutions, and services for project...
Aerospace & Defense Architecture Business Process Mgmt Construction Customer Engagement Dynamics 365 Dynamics AX Energy Engineering Finance and Operations Financial Management Government
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