Customer Engagement news & resources

Ivan Stano and Andrew Lorraine at Resco Next 2025

Resco unveils product roadmap focused on 3 priorities at Resco Next 2025

by Jason Gumpert

Product strategy focuses on mobile, inspections, and components includes steady increase in AI capabilities

Copilot Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Fabric Field Service Mobile Applications Power Apps Power Automate Power BI

Microsoft Dynamics Partner Roundup: Streamlining purchase-to-pay; Revenue AI integration; Director of sales; Head of data/AI; AI assessment

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Construction Copilot Customer Engagement Dynamics 365 Finance and Operations Sales Sales & Marketing

From the Microsoft Dynamics 365 Finance and Supply Chain Management: Deep links to records; User license enforcement; Batch and serial numbers; CRM connection issue resolved

by MSDW Reporter

A selection of the latest insight from the Dynamics 365 Finance and Supply Chain Management blogs

Customer Engagement Data Integration Dynamics 365 Dynamics AX Finance and Operations Licensing Product Traceability

From the Microsoft Dynamics 365 CRM Blogs: Leads vs. opportunities; Adding age verification; Email engagement; Track outbound sales activity

by MSDW Reporter

A selection of the latest insight from the Dynamics 365 CRM blogs

Customer Engagement Dynamics 365 Email Management Sales Sales & Marketing

MSDW Podcast: CRM and the evolution of buyer behavior, with Thomas Manders

by MSDW Reporter

Sharing examples of business processes that Dynamics 365 users can execute on today to help unify sales and marketing

Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Dynamics 365 Dynamics CRM MSDW Podcast Sales & Marketing

TechFluent Academy plans a new training cohort, seeks Dynamics and Power Platform mentors

by Linda Rosencrance

Training in D365, Power BI, and Power Platform, as well as consulting fundamentals aims to build career-ready skills

Customer Engagement Dynamics 365 Power Apps Power Automate Power BI Power Platform

Microsoft Dynamics Partner Roundup: New platform features; Automotive partnership; Regional expansion; Enterprise planning

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Business Central Customer Engagement Distribution Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV Field Service Finance and Operations Planning & Scheduling Power BI Power Platform

From the Microsoft Dynamics 365 CRM Blogs: Boost field service operations; Connected customer service; Case management agent; Speed up form filling

by MSDW Reporter

A selection of the latest insight from the Dynamics 365 CRM blogs

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Field Service Field Service Sales

Integration vendor eOne Solutions acquires DataBlend

by MSDW Reporter

Finance-focused integration vendor DataBlend offers strength in non-Microsoft systems

Business Central Customer Engagement Data Integration Dynamics 365 Dynamics GP Dynamics NAV Finance and Operations

From the Microsoft Dynamics 365 CRM Blogs: Scheduling operations agent; Capture user questions; New sales features; Agent experiences

by Jason Gumpert

A selection of the latest insight from the Dynamics 365 CRM blogs

Customer Engagement Customer Service Dynamics 365 Field Service Sales

LATEST VENDOR RESOURCES

Is Your Dynamics CRM Ready for Copilot? See What's Wrong, Fix It, Keep It Fixed

Plauti

CRM @ Work: Connecting Dynamics 365 Sales and Contract Management with Contracts 365

TD SYNNEX

Power Automate Essentials for Customer Insights – Journeys

Coffee + Dunn

Benefiting from Microsoft's FY27 CSP Changes: Incentives, Margins, Compliance, and Beyond

MSDW Features

CRM @ Work: Modernizing Quote-to-Cash in Dynamics 365 with Native CPQ and Document Automation

TD SYNNEX

From Revenue Friction to Revenue Flow with CRM Modernization

Velosio

Where CRM friction is slowing revenue growth and how modernization can help.

Copilot Customer Engagement Dynamics 365

Beyond Go-Live: How to Maximize the Long-Term Value of Microsoft Dynamics

AlfaPeople

How to keep Microsoft Dynamics creating value long after go-live.

Business Central Commerce Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics AX Dynamics CRM

Deploying OpenClaw for Business: From Local Agent to Secure Business Infrastructure

RapidStart

How to turn OpenClaw into secure, governed business infrastructure on Microsoft.

AI Agents AI and Machine Learning Azure Business Central Copilot Customer Engagement Customer Service Dynamics 365 Enterprise Architecture Field Service Power Platform Sales

5 Operational Gaps Manufacturers Must Address Before AI

Inner Join Technologies

Assess your manufacturing organization's readiness for AI.

AI Agents AI and Machine Learning Azure Business Central Business Performance Mgmt Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Databases

The Ultimate Guide to Dynamics 365 | Expert Edition 2026

Dynamics Square USA

Discover how Microsoft Dynamics 365, Fabric, Power Platform, and Copilot work better together.

AI and Machine Learning Azure Business Central Commerce Compute Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service

More Customer Engagement White Papers

How Defaqto Took Back Control of Its Dynamics 365 CE Data

Plauti

How Defaqto cleaned up 2,000+ duplicate Dynamics 365 accounts and improved ongoing data quality.

AI Agents Contact Center Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Data Management Dataverse (CDS) Dynamics 365 Field Service Power Apps

Unifying Operations with Microsoft Dynamics 365 Finance and Supply Chain Management

iTransition

Automotive Business Process Mgmt Customer Engagement Dataverse (CDS) Dynamics 365 Finance and Operations Human Resources (Talent) Power Platform Sales Supply Chain Management

Scaling Consulting Services Delivery with Power Platform

iTransition

Business Process Mgmt Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Dynamics CRM Marketing Power Automate Power Platform Sales Sales & Marketing

Optimizing Field Service Operations with Dynamics 365

iTransition

AI and Machine Learning Azure Business Process Mgmt Customer Engagement Dynamics 365 Field Service Field Service Healthcare

Centralized Customer Engagement Platform

iTransition

Business Process Mgmt Customer Engagement Customer Service Dynamics 365 Dynamics CRM Field Service Field Service Healthcare Manufacturing Sales Sales & Marketing

More Customer Engagement Case Studies

Next Best Action - AI/ML-Powered Recommendations for Microsoft Dynamics 365 CRM

Next Best Action is an AI/ML-powered assistant for Microsoft Dynamics 365 CRM that analyzes CRM data, customer interactions...

AI Agents Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Field Service Power Apps Power Platform Project Service Automation

Microsoft Dynamics 365 AI Opportunity Lab

Turn AI Possibilities into Practical Outcomes for D365 CE/CRM Microsoft Dynamics 365 CE/CRM contains rich business data, and...

Azure Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing

Microsoft Dynamics 365 CE/CRM Health Check

Maximize Your Investments With a Dynamics 365 Health Check • Is CRM adoption meeting expectations? • Is CRM being used the...

TextSMS4Dynamics - SMS Integration for Dynamics 365 CRM

TextSMS4Dynamics is a powerful SMS integration solution for Microsoft Dynamics 365 CRM and Dataverse that enables businesses...

Communications Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics CRM Power Apps Power Platform Sales Unified Communication

LiveChat4Dynamics

LiveChat4Dynamics is a powerful Live Chat integration for Microsoft Dynamics 365 CRM and Dataverse that enables businesses to...

Communications Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Power Apps Power Platform Sales Unified Communication