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DynamicsCon Live 2024: Microsoft roadmap for Dynamics 365 Customer Service gets serious about Copilot and unified scenarios
by
Jason
Gumpert
Copilot and Nuance technology will power a more comprehensive offering to meet evolving expecations, the product team believes
AI and Machine Learning
Azure
Compute
Customer Engagement
Customer Experience (CX)
Customer Relationship Mgmt
Customer Service
Customer Service
Development
Dynamics 365
Dynamics CRM
DynamicsCon May 2024
From the Microsoft Dynamics 365 CRM Blogs: Refresh CRM subgrid; Email attachments; Custom views; Managing work orders
by
MSDW
Reporter
A selection of the latest insights from the Dynamics 365 CRM blogs
Customer Engagement
Customer Experience (CX)
Customer Service
Customer Service
Data Management
Dynamics 365
Dynamics CRM
Email Management
Power Apps
Power Platform
Sales
Sales & Marketing
Copilot in Microsoft Dynamics 365: Improving Customer Service with AI
by
Jamie
Evans
Why early adopters of Copilot capabilities are finding benefits
Customer Engagement
Customer Experience (CX)
Customer Relationship Mgmt
Customer Service
Customer Service
Dynamics 365
Microsoft Dynamics Partner Roundup: Mobile & edge tech; Payments integration; Student information system; New hire
by
MSDW
Reporter
A selection of announcements from the Dynamics partner channel
Business Central
Customer Engagement
Dynamics 365
Dynamics AX
Dynamics CRM
Dynamics NAV
Education
Finance and Operations
Manufacturing
Manufacturing
Mobile Applications
Payment Processing
Microsoft Dynamics 365 Business Central to Field Service integration reaches GA
by
Jason
Gumpert
The supported integration begins with BC Projects, will extend soon to Service Management
Business Central
Customer Engagement
Data Integration
Dataverse (CDS)
Directions NA 2024
Dynamics 365
Field Service
Field Service
Mobile Applications
Power Platform
From the Microsoft Dynamics 365 CRM Blogs: Auto responder emails; Anticipated features; Focused view; Associate emails to multiple records
by
MSDW
Reporter
A selection of the latest insights from the Dynamics 365 CRM blogs
Customer Engagement
Dynamics 365
Dynamics CRM
Email Management
Price increases are coming to some Microsoft Dynamics 365 apps
by
Jason
Gumpert
Changes coming in October to enterprise CRM and ERP applications
Commerce
Customer Engagement
Customer Service
Dynamics 365
Field Service
Finance and Operations
Microsoft Corporate
Project Operations
Sales
Directions North America 2024 Preview: Building new channel connections
by
Eamon
McCarthy Earls
Event organizers discuss the qualities that make the event unique in the Dynamics ecosystem
Business Central
Customer Engagement
Directions NA 2024
Dynamics 365
Power Platform
Microsoft announces Dynamics 365 Supply Chain Management Premium and Copilot enhancements
by
MSDW
Reporter
Updates ahead of Microsoft's Biz Apps Launch Event are heavy on AI and Copilot updates
Customer Engagement
Customer Relationship Mgmt
Customer Service
Dataverse (CDS)
Demand Planning
Dynamics 365
Finance and Operations
Power Platform
Sales & Marketing
Supply Chain Management
Microsoft Dynamics Partner Roundup: EDI & e-Commerce; Payments integration; Acquisition; WhatsApp for CRM
by
MSDW
Reporter
A selection of announcements from the Dynamics partner channel
Business Central
Customer Engagement
Customer Relationship Mgmt
Dynamics 365
E-Commerce
EDI
Payment Processing
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LATEST VENDOR RESOURCES
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White Papers
Case Studies
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50 Dynamics 365 Customer Insights Tips in 50 Minutes
Coffee + Dunn
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Project Management HEADSTART for Microsoft Dynamics 365 Sales
Sikich
A project management solution to help you manage your workforce effectively.
BI and Reporting
Customer Engagement
Dynamics 365
Project Management
Sales
2025 Microsoft Business Applications Partner Marketing Insights Report
MSDW Features
Exclusive new research from MSDW reveals how Microsoft Biz Apps partners and customers are navigating a rapidly evolving market
Azure
Business Central
Customer Engagement
Dynamics 365
Finance and Operations
Power Platform
Sales & Marketing
Connect the Customer Journey with Dynamics and Marketing Automation
emfluence
Unify your CRM and marketing automation to deliver smarter, more connected customer experiences that drive revenue.
Customer Engagement
Customer Insights - Journeys (Marketing)
Dynamics 365
Dynamics CRM
Dynamics Marketing
Marketing Automation
Sales
Sales & Marketing
How to Use Custom Views and Charts in Dynamics 365 CRM
Encore Business Solutions
Leveraging customized views and charts in Dynamics 365 CRM makes it easier for sales and service teams to manage and analyze data.
Customer Engagement
Dynamics 365
Dynamics CRM
Sales
Microsoft Dynamics 365 Pricing & Licensing Guide 2025
Dynamics Square USA
Choose the right apps, users, and plans without getting lost in the technical jargon
Business Central
Commerce
Copilot
Customer Engagement
Customer Insights - Data
Customer Insights - Journeys (Marketing)
Customer Service
Dynamics 365
Dynamics CRM
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More Customer Engagement White Papers
QualiChem Drives Smarter Field Operations with Maplytics for Dynamics 365
Inogic
Customer Engagement
Dynamics 365
Web-based Mapping
Enpro, Inc.: Gaining Efficiency With a New Dynamics 365 CRM System
Forvis Mazars
Integrating a new CRM system with an existing ERP system helped Enpro, Inc. increase efficiency.
Customer Engagement
Dynamics 365
Field Service
Field Service
Manufacturing
Power BI
Power Platform
Sales
Sales & Marketing
Axiom: Dynamics 365 CRM System Improvements Enhance Sales Forecasting
Forvis Mazars
An upgraded CRM system led to improved sales processes with better forecasting for Axiom.
Customer Engagement
Dynamics 365
Dynamics GP
Engineering
Sales
Sales & Marketing
Haire Group: Transforming Operations With Microsoft Dynamics 365 CRM
Forvis Mazars
Haire Group’s Microsoft integration helped streamline processes and improve efficiency.
Customer Engagement
Dynamics 365
Manufacturing
Sales
Sales & Marketing
Gaubert Oil: Reaping the Benefits of a Unified System with Microsoft Dynamics 365
Forvis Mazars
Gaubert Oil’s transition to Microsoft Dynamics 365 Marketing boosted productivity for employees.
Customer Engagement
Customer Insights - Journeys (Marketing)
Dynamics 365
Marketing Automation
Oil
Sales
Sales & Marketing
More Customer Engagement Case Studies
Alerts4Dynamics – Real-Time Alerts & Notifications in Dynamics 365 CRM
Alerts4Dynamics is a comprehensive Dynamics 365 alert tool that helps you create, schedule, and manage real-time...
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Service
Dynamics 365
Dynamics CRM
Field Service
Power Apps
Power Platform
Project Service Automation
Sales
Maplytics — a Location Analytical Companion for Dynamics 365 CRM
Maplytics is a Microsoft-certified geo-analytical mapping solution that embeds location intelligence directly into Microsoft...
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Relationship Mgmt
Customer Service
Dataverse (CDS)
Dynamics 365
Dynamics CRM
Field Service
Power Apps
Power Pages
Power Platform
Project Service Automation
Marketing4Dynamics - Connect MailChimp with Dynamics 365 CRM
Marketing4Dynamics connects MailChimp with Dynamics 365 CRM in real time. It’s more than just a sync; it bridges marketing...
Customer Engagement
Customer Relationship Mgmt
Dynamics 365
Dynamics CRM
Email Management
Sales
DeDupeD – Detect, Prevent & Merge Duplicates in Dynamics 365 CRM
DeDupeD is an advanced duplicate data management solution for Microsoft Dynamics 365 CRM and Dataverse. It ensures your CRM...
Agriculture
Architecture
Automotive
Customer Engagement
Customer Service
Data Management
Dataverse (CDS)
Design & Decorating
Dynamics 365
Dynamics CRM
Field Service
Power Apps
Inogic Productivity Apps for Microsoft Business Solutions
Inogic is a leading Microsoft Microsoft Dynamics 365 CRM ISV, delivering innovative apps and professional services on...
Azure
Copilot
Copilot Studio
Customer Engagement
Dataverse (CDS)
Dynamics 365
Dynamics CRM
Fabric
Power Apps
Power Automate
Power BI
More Customer Engagement Solutions
