Skip to main content
D365 Training - IBI One
Log in
Articles
Live Events
Podcast
Partner Zone
White Papers
Video library
Case Studies
Solutions
Vendor Directory
Dynamics 365
Back
Dynamics 365
All D365
Customer Engagement
Back
Customer Engagement
All 365 Customer Engagement
Sales
Customer Service
Field Service
Customer Insights - Data
Customer Insights - Journeys (Marketing)
Project Operations
Business Central
Finance and Operations
Commerce
Human Resources (Talent)
Customer Voice
Power Platform
Back
Power Platform
All Power platform
Power Apps
Power Automate
Power BI
Power Pages (Power apps portals)
Copilot Studio
Dataverse (CDS)
Dynamics AX
Dynamics CRM
Dynamics GP
Dynamics NAV
Azure
Customer Engagement news & resources
From the Microsoft Dynamics 365 CRM Blogs: Auto responder emails; Anticipated features; Focused view; Associate emails to multiple records
by
MSDW
Reporter
A selection of the latest insights from the Dynamics 365 CRM blogs
Customer Engagement
Dynamics 365
Dynamics CRM
Email Management
Price increases are coming to some Microsoft Dynamics 365 apps
by
Jason
Gumpert
Changes coming in October to enterprise CRM and ERP applications
Commerce
Customer Engagement
Customer Service
Dynamics 365
Field Service
Finance and Operations
Microsoft Corporate
Project Operations
Sales
Directions North America 2024 Preview: Building new channel connections
by
Eamon
McCarthy Earls
Event organizers discuss the qualities that make the event unique in the Dynamics ecosystem
Business Central
Customer Engagement
Directions NA 2024
Dynamics 365
Power Platform
Microsoft announces Dynamics 365 Supply Chain Management Premium and Copilot enhancements
by
MSDW
Reporter
Updates ahead of Microsoft's Biz Apps Launch Event are heavy on AI and Copilot updates
Customer Engagement
Customer Relationship Mgmt
Customer Service
Dataverse (CDS)
Demand Planning
Dynamics 365
Finance and Operations
Power Platform
Sales & Marketing
Supply Chain Management
Microsoft Dynamics Partner Roundup: EDI & e-Commerce; Payments integration; Acquisition; WhatsApp for CRM
by
MSDW
Reporter
A selection of announcements from the Dynamics partner channel
Business Central
Customer Engagement
Customer Relationship Mgmt
Dynamics 365
E-Commerce
EDI
Payment Processing
MSDW Podcast: Evaluating the latest Microsoft Partner Benefits offers with AJ Ansari
by
MSDW
Reporter
Business Central
Customer Engagement
Dynamics 365
MSDW Podcast
Microsoft Corporate
Biz Apps Classroom, Episode 9: Preparing for MB-260 with Microsoft MVP Malin Martnes
by
MSDW
Reporter
Biz Apps Classroom
Customer Engagement
Customer Insights - Data
Customer Insights - Journeys (Marketing)
Dynamics 365
MSDW Podcast
Microsoft Dynamics Partner Roundup: Warehouse app upgrade; SMS for D365 CRM; Expanded partnership; New exec
by
MSDW
Reporter
Customer Engagement
Dynamics 365
Manufacturing
Supply Chain Management
Telephony
Driving New Partner Revenue Streams with Microsoft Copilot
by
MSDW
Reporter
Stratos Cloud experts discuss Microsoft's AI opportunities for D365 clients
AI and Machine Learning
Azure
Business Central
Customer Engagement
Dynamics 365
Dynamics GP
Dynamics NAV
Finance and Operations
Sales & Marketing
Newest Dynamics 365 License Guide raises questions on Power Apps subscription rights
by
Jason
Gumpert
Analyst raises questions about Microsoft policies with Power Apps operating on key Dataverse tables
Customer Engagement
Customer Service
Dynamics 365
Field Service
Power Apps
Power Platform
Sales
First page
«
Previous page
‹
…
Page
17
Page
18
Page
19
Page
20
Current page
21
Page
22
Page
23
Page
24
Page
25
…
Next page
›
Last page
»
LATEST VENDOR RESOURCES
Videos
White Papers
Case Studies
Solutions
Maximize Your Microsoft Incentives: CSP Rebates, Co-op Funds & the New Growth Accelerator
MSDW Features
From Pain Points to Boardroom Priorities: Elevate Data Quality with Executive Ready Messaging
Plauti
How to Inject Mobility Into Your Construction Operation with WorkSiteOps + Resco
Resco
Dynamics Futures - The Next Decade of Microsoft: Predictions, Priorities, and Progress
WebSan Solutions
Unleash Copilot in Dynamics 365 Customer Engagement
Encore Business Solutions
More Customer Engagement Videos
Your Guide, Your Partner, Your Microsoft Advantage
JourneyTeam
When technology projects feel overwhelming, the right partner changes everything.
Azure
Copilot
Customer Engagement
Dynamics 365
Fabric
Partner Strategy
Power Platform
Purview
Sell Smarter, Serve Faster: A Practical Guide to Microsoft Dynamics 365 CRM
JourneyTeam
Struggling with a CRM that creates more work than it solves? This guide breaks down how Microsoft CRM and Copilot simplify sales, service, and marketing with AI-driven productivity
AI and Machine Learning
Azure
Contact Center
Contact Center
Copilot
Customer Engagement
Customer Experience (CX)
Customer Insights - Data
Customer Insights - Journeys (Marketing)
Customer Relationship Mgmt
Customer Service
Customer Service
Breaking Silos: The Strategic Advantage of Sales & Marketing Alignment
Coffee + Dunn
Explore the strategic benefits of aligning sales and marketing, from first touch to closed deal.
Customer Engagement
Customer Insights - Journeys (Marketing)
Dynamics 365
Sales & Marketing
Connecting Marketing Impact to Revenue Growth: Building a Modern Value Measurement Framework
Coffee + Dunn
A practical model that connects performance metrics across stages, departments, and systems
Customer Engagement
Customer Insights - Journeys (Marketing)
Dynamics 365
Marketing Automation
Sales & Marketing
The Modern Guide to Microsoft Dynamics and Marketing Automation
emfluence
Turn your Microsoft Dynamics data into automated, revenue-driving campaigns with this practical guide to marketing automation
Customer Engagement
Dynamics 365
Dynamics CRM
Marketing Automation
Sales & Marketing
More Customer Engagement White Papers
QualiChem Drives Smarter Field Operations with Maplytics for Dynamics 365
Inogic
Customer Engagement
Dynamics 365
Web-based Mapping
Enpro, Inc.: Gaining Efficiency With a New Dynamics 365 CRM System
Forvis Mazars
Integrating a new CRM system with an existing ERP system helped Enpro, Inc. increase efficiency.
Customer Engagement
Dynamics 365
Field Service
Field Service
Manufacturing
Power BI
Power Platform
Sales
Sales & Marketing
Axiom: Dynamics 365 CRM System Improvements Enhance Sales Forecasting
Forvis Mazars
An upgraded CRM system led to improved sales processes with better forecasting for Axiom.
Customer Engagement
Dynamics 365
Dynamics GP
Engineering
Sales
Sales & Marketing
Haire Group: Transforming Operations With Microsoft Dynamics 365 CRM
Forvis Mazars
Haire Group’s Microsoft integration helped streamline processes and improve efficiency.
Customer Engagement
Dynamics 365
Manufacturing
Sales
Sales & Marketing
Gaubert Oil: Reaping the Benefits of a Unified System with Microsoft Dynamics 365
Forvis Mazars
Gaubert Oil’s transition to Microsoft Dynamics 365 Marketing boosted productivity for employees.
Customer Engagement
Customer Insights - Journeys (Marketing)
Dynamics 365
Marketing Automation
Oil
Sales
Sales & Marketing
More Customer Engagement Case Studies
WhatsApp4Dynamics – WhatsApp Integration with Microsoft Dynamics 365 CRM
WhatsApp4Dynamics is a powerful communication and customer engagement solution that integrates WhatsApp Business directly...
Communications
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Relationship Mgmt
Customer Service
Dynamics 365
Power Apps
Power Platform
Sales
PlanAutomate Project Analyst AI Overview
Download the 2-page brochure to learn more about PlanAutomate's AI Analyst included in their software. Don’t settle for “book...
Aerospace & Defense
Architecture
Chemicals
Construction
Customer Engagement
Dynamics 365
Dynamics AX
Energy
Engineering
Finance and Operations
Government
Government Contractors
PlanAutomate Overview
Download this 2-page brochure that provides a high-level overview of PlanAutomate, our solutions, and services for project...
Aerospace & Defense
Architecture
Business Process Mgmt
Construction
Customer Engagement
Dynamics 365
Dynamics AX
Energy
Engineering
Finance and Operations
Financial Management
Government
User Adoption Monitor – Track, Measure & Improve Dynamics 365 CRM Engagement
User Adoption Monitor is an intelligent user activity tracking and performance analytics app for Microsoft Dynamics 365 CRM...
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Service
Dataverse (CDS)
Dynamics 365
Field Service
Power Apps
Power Platform
Project Service Automation
Sales
PlanAutomate Quick Guide
This Quick Guide will help you understand PlanAutomate and Project Automation for Dynamics 365 Finance at a high-level and...
Aerospace & Defense
Architecture
Chemicals
Construction
Customer Engagement
Dynamics 365
Energy
Engineering
Finance and Operations
Government Contractors
Industrial Equipment
Life Sciences
More Customer Engagement Solutions
