Customer Engagement news & resources

Microsoft Dynamics News Roundup - Pre-Convergence 2012 Edition

by Linda Rosencrance

Microsoft Dynamics in F1, and solution announcements in PSA, 3PL, Lead Management, EDI, social enterprise, and mobile CRM

3PL Business Central Convergence 2012 Customer Engagement Distribution Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL EDI

c360 Expands Software Portfolio with Acquisition of Visual Relationship Management Tools

by Linda Rosencrance

Relationship Charts and OnlineHelp purchased from Wave Access

Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing Sales & Ops Planning

Microsoft Dynamics Partner Roundup: ClickDimensions Spring Release; Alligacom EDI for NAV; NAV-X in Atlanta; K12 Acquires Sartox

by Linda Rosencrance

A selection of recent Dynamics partner announcements

Business Central Cloud Customer Engagement Customer Relationship Mgmt Distribution Distribution Dynamics 365 Dynamics CRM Dynamics NAV EDI Education HR Management

Qurius Spins Off QIPtree As Dedicated Microsoft Dynamics ISV

by Linda Rosencrance

Positioning its product development for growth in Dynamics channel

Banking Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics NAV ISV Invoice Processing Process Manufacturing Project Service Automation Quality Control

CHR Solutions Announces New Microsoft Dynamics CRM Solution for Communication Service Providers

by Linda Rosencrance

OMNIA 360 helps CSPs bundle services, manage catalogs, provision services and more

CPQ (Configure, Price, Quote) Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Invoice Processing Marketing SaaS Sales Sales & Marketing

Convergys Launches Convergys CRM 2.0 for Communications and Utilities Customer Management and Billing Processes

by Linda Rosencrance

Focus on customer service, shopping and ordering, account management

CRM 2011 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing Telecommunications

Ericsson Launches Telecom CRM, Aimed at Improving Customer Service, Reducing Interaction Time

by Linda Rosencrance

Integrates with Ericsson's BSCS iX 4.0 billing solution

CRM 2011 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Telecommunications

At Latest Event, Dynamics RMS Distributor Retail Realm Sees Demand for Broader Range and Vision for Microsoft Retail Solutions

by Jason Gumpert

Microsoft clarifies its overall commitment to retail industry

Cloud Commerce Credit Card Processing Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Direct Store Delivery (DSD) Dynamics 365 Dynamics AX Dynamics RMS E-Commerce

Microsoft Dynamics Partner Roundup: AX Win in Middle East; EDI for GP; TDCI Configurator Wins; Scribe Growth

by Linda Rosencrance

A selection of recent announcements from the Dynamics partner ecosystem

CPQ (Configure, Price, Quote) Configuration & Development Construction Customer Engagement Customer Service Customer Service Data Integration Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP EDI

Microsoft Dynamics CRM Q2 2012 Service Update Will Add Mobile Platform, Cross-Browser Support

by Jason Gumpert

Delivers native apps for Windows, Apple, Android, BlackBerry with a cloud management platform

Bill Of Material Mgmt CRM 2011 Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Mobile Applications Regulatory Compliance SaaS Sales

LATEST VENDOR RESOURCES

50 Dynamics 365 Customer Insights Tips in 50 Minutes

Coffee + Dunn

Training That Works: How to Access Self-Paced D365 Learning from Item by Item & MSDW

AI Business Solutions Partner Show, September 2025: Maximizing SMB Sales with Microsoft's Eric Fink

TD SYNNEX

How to Configure Views and Charts in Dynamics 365 CRM

Encore Business Solutions

Dynamics GP “Would You Rather?” with Syvantis

Syvantis Technologies

Project Management HEADSTART for Microsoft Dynamics 365 Sales

Sikich

A project management solution to help you manage your workforce effectively.

BI and Reporting Customer Engagement Dynamics 365 Project Management Sales

2025 Microsoft Business Applications Partner Marketing Insights Report

MSDW Features

Exclusive new research from MSDW reveals how Microsoft Biz Apps partners and customers are navigating a rapidly evolving market

Azure Business Central Customer Engagement Dynamics 365 Finance and Operations Power Platform Sales & Marketing

Connect the Customer Journey with Dynamics and Marketing Automation

emfluence

Unify your CRM and marketing automation to deliver smarter, more connected customer experiences that drive revenue.

Customer Engagement Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Marketing Automation Sales Sales & Marketing

How to Use Custom Views and Charts in Dynamics 365 CRM

Encore Business Solutions

Leveraging customized views and charts in Dynamics 365 CRM makes it easier for sales and service teams to manage and analyze data.

Customer Engagement Dynamics 365 Dynamics CRM Sales

Microsoft Dynamics 365 Pricing & Licensing Guide 2025

Dynamics Square USA

Choose the right apps, users, and plans without getting lost in the technical jargon

AI Business Central Commerce Copilot Customer Engagement Customer Insights Customer Service Customer Service Insights Dynamics 365 Dynamics CRM Dynamics GP Dynamics Marketing

More Customer Engagement White Papers

QualiChem Drives Smarter Field Operations with Maplytics for Dynamics 365

Inogic

Customer Engagement Dynamics 365 Web-based Mapping

Enpro, Inc.: Gaining Efficiency With a New Dynamics 365 CRM System

Forvis Mazars

Integrating a new CRM system with an existing ERP system helped Enpro, Inc. increase efficiency.

Customer Engagement Dynamics 365 Field Service Field Service Manufacturing Power BI Power Platform Sales Sales & Marketing

Axiom: Dynamics 365 CRM System Improvements Enhance Sales Forecasting

Forvis Mazars

An upgraded CRM system led to improved sales processes with better forecasting for Axiom.

Customer Engagement Dynamics 365 Dynamics GP Engineering Sales Sales & Marketing

Haire Group: Transforming Operations With Microsoft Dynamics 365 CRM

Forvis Mazars

Haire Group’s Microsoft integration helped streamline processes and improve efficiency.

Customer Engagement Dynamics 365 Manufacturing Sales Sales & Marketing

Gaubert Oil: Reaping the Benefits of a Unified System with Microsoft Dynamics 365

Forvis Mazars

Gaubert Oil’s transition to Microsoft Dynamics 365 Marketing boosted productivity for employees.

Customer Engagement Dynamics 365 Marketing Marketing Automation Oil Sales Sales & Marketing

More Customer Engagement Case Studies

Maplytics — a Location Analytical Companion for Dynamics 365 CRM

Maplytics is a Microsoft-certified geo-analytical mapping solution that embeds location intelligence directly into Microsoft...

Customer Engagement Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Field Service Marketing Power Apps Power Pages Power Platform Project Service Automation

Marketing4Dynamics - Connect MailChimp with Dynamics 365 CRM

Marketing4Dynamics connects MailChimp with Dynamics 365 CRM in real time. It’s more than just a sync; it bridges marketing...

Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Email Management Sales

DeDupeD – Detect, Prevent & Merge Duplicates in Dynamics 365 CRM

DeDupeD is an advanced duplicate data management solution for Microsoft Dynamics 365 CRM and Dataverse. It ensures your CRM...

Agriculture Architecture Automotive Customer Engagement Customer Service Data Management Dataverse (CDS) Design & Decorating Dynamics 365 Dynamics CRM Field Service Power Apps

Inogic Productivity Apps for Microsoft Business Solutions

Inogic is a leading Microsoft Microsoft Dynamics 365 CRM ISV, delivering innovative apps and professional services on...

AI Azure Copilot Copilot Studio Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Fabric Power Apps Power Automate Power BI

MetaDocs - Document Management System

Streamline your business with MetaDocs: Efficient, Secure, and Intelligent Document Management MetaDocs is a robust document...

AI Business Central Commerce Construction Customer Engagement Customer Voice Distribution Document Automation Document Management Dynamics 365 Finance and Operations Governance, Risk, and Compliance (GRC)