For today's retail business, nothing new under the sun

by Will Roche
published June 27, 2013

Ecclesiastes 1:9 (NIV) What has been will be again, what has been done will be done again; there is nothing new under the sun.

This has always been for me a very interesting quote from the Bible. What does it have to do with retail, you ask? Retail was forever a service business, not a product business. A change occurred somewhere shortly after WWII with the huge economic boom that followed and the commoditization of retail in the form of lower product prices over service. Everyone can now be "rich"! At least that was the dream.

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About Will Roche

Will Roche is a passionate, creative leader who was heavily-involved in the conceptualization of Raymark's customer-centric CRM solution.

Having attended Clayton State University and Harvard Business School, Roche has 33 years of IT experience garnered at both IBM and Microsoft. His retail life began at IBM in the early eighties with the introduction of the first PC-based POS system, the 4680. Later, he was also responsible for the introduction of IBM's first open architecture POS system for small and mid-size retailers called the SureOne. Roche also headed up partnership development of the first of its kind, value-added industry distribution channel with then start-up ScanSource, based on the emerging "open system" Microsoft platform.

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