Customer Engagement news & resources

Microsoft Dynamics ISVs Broaden Role-Based Capabilities for Focused Offerings

by Jason Gumpert

Why ISVs are investing in new role-specific mobile and web-based features

Accounting Business Central Convergence 2012 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Document Automation Document Imaging Document Management Dynamics 365 Dynamics AX

Understanding Microsoft's Social Intelligence Alliance with InsideView for Dynamics CRM

by Jason Gumpert

How and when InsideView features will be available to all (or most) Dynamics CRM users

Convergence 2012 Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM ISV Marketing SaaS Sales Sales & Marketing Social CRM

Separating Value from Hype: Real Hybrid Clouds Benefit Legacy Apps, Too

by Betsy Bilhorn

Why integrating cloud and on-premise applications can be gold for your business

Business Central Cloud Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Integration Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV

Microsoft Dynamics CRM 2011 Q4 Service Update Guides Customers to New Data Sources and Use Cases

by Jason Gumpert

How the upcoming release attempts to broaden value of CRM

BI and Reporting Convergence 2012 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Management Dynamics 365 Dynamics CRM Hadoop Mobile Applications Office 15

Microsoft Seeks Passion to Drive Adoption of Dynamics CRM 2011's New BI, Mobile Features

by Jason Gumpert

Product management look to new BI concepts and mobile CRM interest to push the release forward

BI and Reporting CRM 2011 Convergence 2012 Customer Engagement Dynamics 365 Dynamics CRM Food & Beverage KPIs Marketing Mobile Applications Sales Sales & Marketing

For Microsoft's Complete Dynamics Retail Story Look to CRM as well as AX

by Jason Gumpert

Microsoft-identified retail workloads such as customer service and clienteling demand Dynamics CRM

Commerce Convergence 2012 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics AX Dynamics CRM Marketing Rebates Retail

Microsoft Dynamics CRM Marketing Automation Field Shrinks with Silverpop Purchase of CoreMotives

by Jason Gumpert

CoreMotives product to remain a separate offering to Dynamics CRM space, company says

Convergence 2012 Customer Engagement Dynamics 365 Dynamics CRM Marketing Marketing Automation Power Automate

Why a Large-Project Drilling Company Stays Loyal to Dynamics SL

by Jason Gumpert

Continuing Enhancements Expected

CPQ (Configure, Price, Quote) Construction Convergence 2012 Customer Engagement Dynamics 365 Dynamics CRM Dynamics SL Dynamics SL Engineering Government Marketing Project Management

Microsoft Adds Targeted New ISV Partnerships to Dynamics Product Line

by Jason Gumpert

Dynamics AX 2012 and CRM gain strategic capabilities through new ISV offerings and integrations

AX 2012 Convergence 2012 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Distribution Dynamics 365 Dynamics AX Dynamics CRM Government Manufacturing

Microsoft Dynamics Partner Roundup: Master VAR's First Affiliate; SalesFUSION Social Tools; Hitachi Realigns; Postcode Anywhere Win; ActiveConversion Integration

by Linda Rosencrance

A selection of the latest announcements from Dynamics partners

Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Health & Wellness Marketing Marketing Automation Master VAR Sales

LATEST VENDOR RESOURCES

50 Dynamics 365 Customer Insights Tips in 50 Minutes

Coffee + Dunn

Training That Works: How to Access Self-Paced D365 Learning from Item by Item & MSDW

AI Business Solutions Partner Show, September 2025: Maximizing SMB Sales with Microsoft's Eric Fink

TD SYNNEX

How to Configure Views and Charts in Dynamics 365 CRM

Encore Business Solutions

Dynamics GP “Would You Rather?” with Syvantis

Syvantis Technologies

Project Management HEADSTART for Microsoft Dynamics 365 Sales

Sikich

A project management solution to help you manage your workforce effectively.

BI and Reporting Customer Engagement Dynamics 365 Project Management Sales

2025 Microsoft Business Applications Partner Marketing Insights Report

MSDW Features

Exclusive new research from MSDW reveals how Microsoft Biz Apps partners and customers are navigating a rapidly evolving market

Azure Business Central Customer Engagement Dynamics 365 Finance and Operations Power Platform Sales & Marketing

Connect the Customer Journey with Dynamics and Marketing Automation

emfluence

Unify your CRM and marketing automation to deliver smarter, more connected customer experiences that drive revenue.

Customer Engagement Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Marketing Automation Sales Sales & Marketing

How to Use Custom Views and Charts in Dynamics 365 CRM

Encore Business Solutions

Leveraging customized views and charts in Dynamics 365 CRM makes it easier for sales and service teams to manage and analyze data.

Customer Engagement Dynamics 365 Dynamics CRM Sales

Microsoft Dynamics 365 Pricing & Licensing Guide 2025

Dynamics Square USA

Choose the right apps, users, and plans without getting lost in the technical jargon

AI Business Central Commerce Copilot Customer Engagement Customer Insights Customer Service Customer Service Insights Dynamics 365 Dynamics CRM Dynamics GP Dynamics Marketing

More Customer Engagement White Papers

QualiChem Drives Smarter Field Operations with Maplytics for Dynamics 365

Inogic

Customer Engagement Dynamics 365 Web-based Mapping

Enpro, Inc.: Gaining Efficiency With a New Dynamics 365 CRM System

Forvis Mazars

Integrating a new CRM system with an existing ERP system helped Enpro, Inc. increase efficiency.

Customer Engagement Dynamics 365 Field Service Field Service Manufacturing Power BI Power Platform Sales Sales & Marketing

Axiom: Dynamics 365 CRM System Improvements Enhance Sales Forecasting

Forvis Mazars

An upgraded CRM system led to improved sales processes with better forecasting for Axiom.

Customer Engagement Dynamics 365 Dynamics GP Engineering Sales Sales & Marketing

Haire Group: Transforming Operations With Microsoft Dynamics 365 CRM

Forvis Mazars

Haire Group’s Microsoft integration helped streamline processes and improve efficiency.

Customer Engagement Dynamics 365 Manufacturing Sales Sales & Marketing

Gaubert Oil: Reaping the Benefits of a Unified System with Microsoft Dynamics 365

Forvis Mazars

Gaubert Oil’s transition to Microsoft Dynamics 365 Marketing boosted productivity for employees.

Customer Engagement Dynamics 365 Marketing Marketing Automation Oil Sales Sales & Marketing

More Customer Engagement Case Studies

Maplytics — a Location Analytical Companion for Dynamics 365 CRM

Maplytics is a Microsoft-certified geo-analytical mapping solution that embeds location intelligence directly into Microsoft...

Customer Engagement Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Field Service Marketing Power Apps Power Pages Power Platform Project Service Automation

Marketing4Dynamics - Connect MailChimp with Dynamics 365 CRM

Marketing4Dynamics connects MailChimp with Dynamics 365 CRM in real time. It’s more than just a sync; it bridges marketing...

Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Email Management Sales

DeDupeD – Detect, Prevent & Merge Duplicates in Dynamics 365 CRM

DeDupeD is an advanced duplicate data management solution for Microsoft Dynamics 365 CRM and Dataverse. It ensures your CRM...

Agriculture Architecture Automotive Customer Engagement Customer Service Data Management Dataverse (CDS) Design & Decorating Dynamics 365 Dynamics CRM Field Service Power Apps

Inogic Productivity Apps for Microsoft Business Solutions

Inogic is a leading Microsoft Microsoft Dynamics 365 CRM ISV, delivering innovative apps and professional services on...

AI Azure Copilot Copilot Studio Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Fabric Power Apps Power Automate Power BI

MetaDocs - Document Management System

Streamline your business with MetaDocs: Efficient, Secure, and Intelligent Document Management MetaDocs is a robust document...

AI Business Central Commerce Construction Customer Engagement Customer Voice Distribution Document Automation Document Management Dynamics 365 Finance and Operations Governance, Risk, and Compliance (GRC)