Customer Engagement news & resources

Maximize your usage of AX 2012 R3 to improve customer experience across channels

A selection of recent announcements from around the Dynamics partner channel

Integration of Dynamics CRM and Microsoft Dynamics Marketing with Adobe Marketing Cloud will deliver more comprehensive customer engagement processes, Microsoft says

More than 30 enhancements include unified portals, expanded language support, real time chat translation, API enhancements

New offerings address sales, service, cost management, automotive suppliers, with a reach to other Asia Pacific nations

Social Engagement replaces Social Listening with new interface, visualizations, and tools to track and engage with social communication

Six reasons a custom mobile solution helps your field team do more for customers and get more out of CRM

How the latest technology in machine translation helps companies provide customer support in languages native to their customers

Steven Foster's Microsoft MVP awards for Dynamics CRM have come after years of selling, supporting, and delivering CRM solutions around the world

Dynamics CRM users and partners often lack experience in theory around digital marketing, experts say, and better training should benefit the community