Social CRM news & resources

Microsoft announces General Availability of Social Engagement as Spring '15 release wave, Social CRM loom

by Jason Gumpert
Social Engagement replaces Social Listening with new interface, visualizations, and tools to track and engage with social communication
CRM 2015 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing Social CRM Social Engagement

Microsoft Social Listening now rolling out to Dynamics CRM Online customers

by Jason Gumpert
Provisioning for eligible customers taking place throughout August
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing SaaS Sales Sales & Marketing Social CRM Social Networks

New Microsoft Dynamics Social CRM White Paper: Can They Deliver Enough Today?

by Jason Gumpert
What are the social technologies and business opportunities should Dynamics CRM customers care about?
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Marketing Automation Sales Sales & Marketing Social CRM social networking

Microsoft to Acquire Yammer for $1.2 Billion

by Jason Gumpert
Working toward closer ties with Microsoft products, stressing SharePoint similarities
Business Central Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Power Automate Social CRM Social ERP Social Networks

Neudesic Launches ISV OEM Program for Its Pulse Enterprise Social Product

by Jason Gumpert
Goal of embedding its social platform in range of enterprise applications beyond Sharepoint, Dynamics CRM
Collaborative Workspaces Dynamics CRM Social CRM Social ERP Social Networks

Report: Microsoft In Talks to Acquire Social Network Provider Yammer

by Jason Gumpert
Deal could redirect Microsoft Dynamics social CRM, ERP strategies
Dynamics CRM Microsoft Corporate Social CRM Social ERP Social Networks

InsideView Adds ROI Dashboard Linking Social Selling Activities to Bottom-Line Revenue

by Linda Rosencrance
New dashboard, sales team activity reports add utilization, social selling stats
BI and Reporting Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM KPIs Marketing Sales Sales & Marketing Social CRM

Microsoft Dynamics ISVs Broaden Role-Based Capabilities for Focused Offerings

by Jason Gumpert
Why ISVs are investing in new role-specific mobile and web-based features
Accounting Business Central Convergence 2012 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Document Automation Document Imaging Document Management Dynamics 365 Dynamics AX
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Understanding Microsoft's Social Intelligence Alliance with InsideView for Dynamics CRM

by Jason Gumpert
How and when InsideView features will be available to all (or most) Dynamics CRM users
Convergence 2012 Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM ISV Marketing SaaS Sales Sales & Marketing Social CRM

Microsoft Dynamics CRM 2011 Q4 Service Update Guides Customers to New Data Sources and Use Cases

by Jason Gumpert
How the upcoming release attempts to broaden value of CRM
BI and Reporting Convergence 2012 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Management Dynamics 365 Dynamics CRM Hadoop Mobile Applications Office 15

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