Social Networks news & resources

At NRF Big Show 2015, Dynamics ERP partners shows off digital retail vision driven by Microsoft technology

by Linda Rosencrance
Avanade and Accenture’s 'innovation lab' shows off Microsoft tech of today and the near future; NAV and LSRetail tech on display
Commerce Dynamics AX E-Commerce Mobile Applications NRF BIG Show 2015 Retail Retail POS Social Networks Supply Chain Execution

How the Oklahoma City Thunder are getting closer to fans with Microsoft Dynamics CRM

by Linda Rosencrance
From analytics to ticketing to social insights, the Thunder have evolved their Dynamics CRM solution over six years to improve the fan experience
BI and Reporting Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Media & Entertainment Sales Sales & Marketing Social Networks

Microsoft Social Listening to accelerate sentiment analysis, reaching 19 languages in 2015

by Jason Gumpert
Natural language processing will be augmented with machine learning, says product director Francois Ruf
CRM 2015 Convergence 2014 Europe Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Machine Learning (ML) Natural Language Processing (NLP) NetBreeze Power Automate

Microsoft Dynamics Partner Roundup: Parature integration; Employee-customer collaboration; Field services portal; Fueling industry POS

by Linda Rosencrance
A selection of announcements from the Dynamics partner channel
AX 2012 R3 CRM 2013 Collaborative Workspaces Commerce Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics AX Dynamics CRM Dynamics SL

From the Microsoft Dynamics CRM Blogs: Social Listening integration; ADFS troubleshooting; Understand USD; Avoiding old scripts

by Linda Rosencrance
This week’s Microsoft Dynamics CRM blog roundup
ADFS CRM 2013 CRM 2015 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing SaaS Sales

Microsoft Social Listening now rolling out to Dynamics CRM Online customers

by Jason Gumpert
Provisioning for eligible customers taking place throughout August
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing SaaS Sales Sales & Marketing Social CRM Social Networks

Microsoft to partners: Dynamics CRM pursuing aggressive customer growth, product improvement, integrated vision

by Jason Gumpert
Dynamics CRM pitches vision for connecting sales, marketing, and customer care, with social as the fabric
BI and Reporting CPQ (Configure, Price, Quote) Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Marketing Automation Marketing Resource Mgmt (MRM)

LiveOps Integrates Cloud Contact Center with Microsoft Dynamics CRM Unified Service Desk

by Linda Rosencrance
LiveOps for Microsoft Dynamics integration provides CTI, voice and web chat, intelligent contact routing, social channel capabilities
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Social Networks Unified Service Desk

Microsoft Dynamics CRM spring release wave goes global

by Jason Gumpert
The Dynamics CRM updates are available in 54 markets and 42 languages, Microsoft says
CRM 2013 CRM Online Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Dynamics CRM Online Marketing Marketing Automation SaaS

First sightings of Dynamics CRM 2013 Spring '14 release wave

by Jason Gumpert
CRM Online customers begin to see the update to their systems, while CRM 2013 Service Pack 1 expected shortly
CRM 2013 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Dynamics Marketing Leo Marketing Marketing Automation Marketing Resource Mgmt (MRM)

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Social Marketing by ClickDimensions

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Using Microsoft Social Engagement Together with Dynamics CRM (Recorded Webcast)

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Building a Roadmap to Omni-channel customer engagement success (Recorded Webcast)

MSDW Features

Taking Business Intelligence to the Next Level: Collaborative BI

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How Services can Help Microsoft Dynamics 365 Marketers Yield Better Results

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Moving from DIY (Do it Yourself) to DIFM (Do it For Me)

Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Email Management Marketing Marketing Automation Sales Sales & Marketing Social Networks

(Infographic) The Current B2B Social Media Marketing Landscape

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Here’s a look at the B2B social media landscape today
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Marketing Automation Sales Sales & Marketing Social Networks
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