Social Networks news & resources

How does CRM 2016 align with what we know about the work habits and interests of millenials?

Integration allows CRM users to identify and document new leads, get social context, and capture social activity.

Interactive service hub, knowledgebase authoring and recommendations, voice of customer on tap for CRM 2016 and beyond.

For companies committed to expanding their customer service across a growing list of channels and unifying that customer experience, Parature offers a strong solution, says o...

Integration will embed LinkedIn profile and company information, connection and message actions to CRM interface

Partnership includes technical integration and alignment of go-to-market strategies

More than 30 enhancements include unified portals, expanded language support, real time chat translation, API enhancements

Social Engagement replaces Social Listening with new interface, visualizations, and tools to track and engage with social communication

Features and functions are still king, but companies are challenged to continue to measure improvements

New video demonstrates setup of social analysis for NAV items, customers, vendors