Customer Relationship Mgmt news & resources

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Microsoft Dynamics AX 2012 for Retail Looks for Strength as Complete Offering

by Jason Gumpert
Calls out retail software competition for costly integration
Commerce Customer Relationship Mgmt Dynamics AX E-Commerce Inventory Management Mobile Applications Retail Social ERP Supply Chain Management
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NAV-X Announces its Distribution Solution, Built on Microsoft Dynamics NAV

by Linda Rosencrance
Brings business intelligence, reporting, customer management to Dynamics NAV for multiple industries
Automotive BI and Reporting Business Central Chemicals Consumer Goods Customer Relationship Mgmt Distribution Distribution Dynamics 365 Dynamics NAV Financial Management Industrial Equipment
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CWR Mobility Gets Key Win with Microsoft Dynamics CRM Mobile Partnership

by Jason Gumpert
Validation of the importance mobile in the CRM landscape
Android BlackBerry CRM 2011 Cloud Customer Relationship Mgmt Dynamics CRM Mobile Applications SaaS iPad iPhone

TVision, Cirrus Nova Partner to Compete in Recruiting Software Landscape with Microsoft Dynamics-based Solution

by Linda Rosencrance
Based on Dynamics NAV and CRM, combined solution addresses front, middle, back office needs of recruiters
Business Central Customer Relationship Mgmt Data Integration Dynamics 365 Dynamics CRM Dynamics NAV EDI Staffing & Recruiting Workforce Management xRM

Microsoft Dynamics AX 2012 for Retail Virtual Launch Event Opens Today with Demos, Interviews

by Jason Gumpert
Virtual event adds retail materials to AX 2012 virtual event space
AX 2012 Commerce Customer Relationship Mgmt Dynamics AX E-Commerce Mobile Applications Order Management Rebates Retail Retail POS

Amid Financial Woes, CDC Software Sells Off c360 to Microsoft Dynamics CRM Vets

by Jason Gumpert
New c360 Solutions to be run by former Client Profiles execs, plan to expand portfolio
Customer Relationship Mgmt Dynamics CRM ISV

Microsoft Dynamics CRM Solution Provider Victimized by Windows Azure Provisioning Calamity

by Jason Gumpert
ClickDimensions watches as its Azure account is cancelled without notice, bringing down services for hours
Cloud Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Dynamics 365 Dynamics CRM Email Management Marketing Automation Power Automate
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Scribe Launches New CRM Synchronization Service on its Online Platform

by Linda Rosencrance
Finding a place between the simple and complex integration tools in the marketplace
Cloud Customer Relationship Mgmt Data Integration Data Management Dynamics CRM EDI SaaS

Microsoft Dynamics Partner Roundup: Life Sciences AX Win; CRM Integration Success; Dealmaker Integration; Romanian Partner Acquisition

by Linda Rosencrance
Select announcements from the Dynamics partner ecosystem
BI and Reporting Business Central Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Data Integration Dynamics 365 Dynamics AX Dynamics CRM Dynamics NAV Medical Devices Sales
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Boston Red Sox Implement New XRM Solution to Consolidate, Improve Visibility of Data

by Linda Rosencrance
Sports CRM solution includes predictive analytics, integration to ticketing
Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Data Integration Dynamics 365 Dynamics CRM Marketing Automation Media & Entertainment Sales Sales & Marketing

LATEST VENDOR RESOURCES

Unify Every Conversation with Microsoft Dynamics 365 Contact Center & Copilot

JourneyTeam

Unleash Copilot in Dynamics 365 Customer Engagement

Encore Business Solutions

D365 Hidden Costs Series #3 - Damaged Relationships

Plauti

D365 Hidden Costs Series #2 - Low CRM Adoption

Plauti

Discover Brello 360 — the future of insurance brokering powered by Microsoft Dynamics 365

HORTUS Digital
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Sell Smarter, Serve Faster: A Practical Guide to Microsoft Dynamics 365 CRM

JourneyTeam
Struggling with a CRM that creates more work than it solves? This guide breaks down how Microsoft CRM and Copilot simplify sales, service, and marketing with AI-driven productivity
AI and Machine Learning Azure Contact Center Contact Center Copilot Customer Engagement Customer Experience (CX) Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service

Salesforce 101: A Detailed Analysis for Positioning Dynamics 365

Seer 365
What to know about the architecture, ISV market, migrations, licensing, and more
Customer Engagement Customer Relationship Mgmt Dynamics 365 Sales & Marketing Salesforce

Using Multiple Lead or Scoring Models to Deliver the Right Message Across the Customer Journey

emfluence

Tracking and assigning values to prospect activity is just one small piece of the customer journey. Contact scoring has a place across the entire customer lifespan

Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Apps Power Platform Sales & Marketing

How Dynamics 365 CE Partners Can Support Membership Growth in a Changing World

Prodware

Best practices and technologies for membership organizations and associations to meet modern and changing demands

Associations Business Central Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Voice Dynamics 365 Dynamics CRM Hospitality Loyalty Management Portals Power Pages

Track Your Competition with the Microsoft Dynamics Competitors Entity and Marketing Automation

emfluence

Want better insight into where you’re winning or losing your deals? Try leveraging the Competitors entity in Microsoft Dynamics 365

Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Platform Sales & Marketing User Adoption
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City of Austin Modernizes Service and Program Delivery of the Economic Development Department with Dynamics 365 CE|CRM

Sikich

The Economic Development Department of the City of Austin collaborated with Sikich to deploy a constituent relationship management platform built on Microsoft Dynamics 365...

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Government Not For Profit Portals Power Apps Power Automate Power BI

Calgary Economic Development (CED) Gains Unified Success with D365 CE|CRM

Sikich

While evaluating available CRM softwares, the huge disparity in licensing and implementation costs led them to Microsoft Dynamics 365 CRM

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Government Not For Profit

Enterprise Bank: Powering Banking Services with Dynamics 365 CE|CRM

Sikich

Enterprise Bank decided it was time to replace an older CRM system

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Data Integration Dynamics 365 Dynamics CRM KPIs Power BI Power Platform Sales & Marketing

Vitaldent Connects Patients and Healthcare Providers in the Cloud to Achieve More Personalized Care

Prodware

A seamless data set that gives patients the best experience when they visit their clinics

Azure Customer Engagement Customer Experience (CX) Customer Insights - Data Customer Relationship Mgmt Customer Service Customer Voice Dynamics 365 Email Management Finance and Operations Health & Wellness

Wolters Kluwer Tackles its Digital Transformation with Dynamics 365 Business Central

Prodware

Wolters Kluwer partners with Prodware to implement Microsoft Dynamics 365 Business Central, Customer Engagement and the Power Platform to address its digital transfo...

Azure Business Central Business Process Mgmt Collections Management Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Financial Management Networking Power Apps Power Automate
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WhatsApp4Dynamics – WhatsApp Integration with Microsoft Dynamics 365 CRM

WhatsApp4Dynamics is a powerful communication and customer engagement solution that integrates WhatsApp Business directly...
Communications Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Dynamics 365 Power Apps Power Platform Sales

Customer Service Agent: Smarter Customer Service Starts Here

Customer Service-focused. Microsoft-powered. HSO-delivered. The HSO Customer Service Agent is an AI-powered digital assistant...
Architecture Construction Copilot Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics CRM Email Management Engineering Financial Services Government Legal

SharePoint Security Sync - Sync Security Privileges in Dynamics 365 CRM

SharePoint Security Sync is an integration for Dynamics 365 CRM and SharePoint, designed to enhance document management by...
Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Document Management Dynamics 365 Field Service Power Apps Power Platform Project Service Automation Sales Security

Maplytics — a Location Analytical Companion for Dynamics 365 CRM

Maplytics is a Microsoft-certified geo-analytical mapping solution that embeds location intelligence directly into Microsoft...
Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Field Service Power Apps Power Pages Power Platform Project Service Automation

Marketing4Dynamics - Connect MailChimp with Dynamics 365 CRM

Marketing4Dynamics connects MailChimp with Dynamics 365 CRM in real time. It’s more than just a sync; it bridges marketing...
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Email Management Sales
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