Customer Relationship Mgmt news & resources

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Microsoft Dynamics AX 2012 for Retail Looks for Strength as Complete Offering

by Jason Gumpert
Calls out retail software competition for costly integration
Commerce Customer Relationship Mgmt Dynamics AX E-Commerce Inventory Management Mobile Applications Retail Social ERP Supply Chain Management
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NAV-X Announces its Distribution Solution, Built on Microsoft Dynamics NAV

by Linda Rosencrance
Brings business intelligence, reporting, customer management to Dynamics NAV for multiple industries
Automotive BI and Reporting Business Central Chemicals Consumer Goods Customer Relationship Mgmt Distribution Distribution Dynamics 365 Dynamics NAV Financial Management Industrial Equipment
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CWR Mobility Gets Key Win with Microsoft Dynamics CRM Mobile Partnership

by Jason Gumpert
Validation of the importance mobile in the CRM landscape
Android BlackBerry CRM 2011 Cloud Customer Relationship Mgmt Dynamics CRM Mobile Applications SaaS iPad iPhone

TVision, Cirrus Nova Partner to Compete in Recruiting Software Landscape with Microsoft Dynamics-based Solution

by Linda Rosencrance
Based on Dynamics NAV and CRM, combined solution addresses front, middle, back office needs of recruiters
Business Central Customer Relationship Mgmt Data Integration Dynamics 365 Dynamics CRM Dynamics NAV EDI Staffing & Recruiting Workforce Management xRM

Microsoft Dynamics AX 2012 for Retail Virtual Launch Event Opens Today with Demos, Interviews

by Jason Gumpert
Virtual event adds retail materials to AX 2012 virtual event space
AX 2012 Commerce Customer Relationship Mgmt Dynamics AX E-Commerce Mobile Applications Order Management Rebates Retail Retail POS

Amid Financial Woes, CDC Software Sells Off c360 to Microsoft Dynamics CRM Vets

by Jason Gumpert
New c360 Solutions to be run by former Client Profiles execs, plan to expand portfolio
Customer Relationship Mgmt Dynamics CRM ISV

Microsoft Dynamics CRM Solution Provider Victimized by Windows Azure Provisioning Calamity

by Jason Gumpert
ClickDimensions watches as its Azure account is cancelled without notice, bringing down services for hours
Cloud Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Email Management Marketing Marketing Automation Power Automate
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Scribe Launches New CRM Synchronization Service on its Online Platform

by Linda Rosencrance
Finding a place between the simple and complex integration tools in the marketplace
Cloud Customer Relationship Mgmt Data Integration Data Management Dynamics CRM EDI SaaS

Microsoft Dynamics Partner Roundup: Life Sciences AX Win; CRM Integration Success; Dealmaker Integration; Romanian Partner Acquisition

by Linda Rosencrance
Select announcements from the Dynamics partner ecosystem
BI and Reporting Business Central Customer Engagement Customer Relationship Mgmt Data Integration Dynamics 365 Dynamics AX Dynamics CRM Dynamics NAV Marketing Medical Devices Sales
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Boston Red Sox Implement New XRM Solution to Consolidate, Improve Visibility of Data

by Linda Rosencrance
Sports CRM solution includes predictive analytics, integration to ticketing
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Integration Dynamics 365 Dynamics CRM Marketing Marketing Automation Media & Entertainment Sales Sales & Marketing

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Specialized Views in Dynamics 365 CRM

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By the Power of Data! Using Marketing Forms in Dynamics 365 Customer Insights - Journeys

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Delivering a Connected Customer Experience with Dynamics 365

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Salesforce 101: A Detailed Analysis for Positioning Dynamics 365

Seer 365
What to know about the architecture, ISV market, migrations, licensing, and more
Customer Engagement Customer Relationship Mgmt Dynamics 365 Sales & Marketing Salesforce

Using Multiple Lead or Scoring Models to Deliver the Right Message Across the Customer Journey

emfluence

Tracking and assigning values to prospect activity is just one small piece of the customer journey. Contact scoring has a place across the entire customer lifespan

Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Apps Power Platform Sales & Marketing

How Dynamics 365 CE Partners Can Support Membership Growth in a Changing World

Prodware

Best practices and technologies for membership organizations and associations to meet modern and changing demands

Associations Business Central Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Voice Dynamics 365 Dynamics CRM Hospitality Loyalty Management Portals Power Pages

Track Your Competition with the Microsoft Dynamics Competitors Entity and Marketing Automation

emfluence

Want better insight into where you’re winning or losing your deals? Try leveraging the Competitors entity in Microsoft Dynamics 365

Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Platform Sales & Marketing User Adoption

Customizing the Account Entity in Microsoft Dynamics CRM/CE

emfluence

The out of the box configuration of the Account Entity in Microsoft Dynamics CRM has room for improvement when it comes to user experience

Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Platform Sales & Marketing User Adoption
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Vitaldent Connects Patients and Healthcare Providers in the Cloud to Achieve More Personalized Care

Prodware

A seamless data set that gives patients the best experience when they visit their clinics

AI Azure Customer Engagement Customer Experience (CX) Customer Insights Customer Relationship Mgmt Customer Service Customer Voice Dynamics 365 Email Management Finance and Operations Health & Wellness

Wolters Kluwer Tackles its Digital Transformation with Dynamics 365 Business Central

Prodware

Wolters Kluwer partners with Prodware to implement Microsoft Dynamics 365 Business Central, Customer Engagement and the Power Platform to address its digital transfo...

Azure Business Central Business Process Mgmt Collections Management Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Financial Management Networking Power Apps Power Automate

Enterprise Inns Achieves 25% Increase of Completed Property Inspections with Resco

Resco

Learn how Britain's largest pub company transformed the way their field agents do business

Architecture Business Central Configuration & Development Construction Customer Engagement Customer Relationship Mgmt Data Integration Data Management Dynamics 365 Field Service Field Service Food & Beverage

EMCO Streamlines Services With Microsoft Dynamics 365 Sales

enVista

Real-time visibility and centralized data with the implementation of Microsoft Dynamics CRM

Call Tracking Chemicals Customer Engagement Customer Relationship Mgmt Data Management Dynamics 365 Dynamics CRM Loyalty Management Sales & Marketing
More Customer Relationship Mgmt Case Studies

Velaro

Make the most of your Microsoft Dynamics investment and gain a 360-degree view of your customers by integrating your CRM with...
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing
More Customer Relationship Mgmt Solutions