Customer Relationship Mgmt news & resources

Building an emergency response solution in Dynamics CRM, SharePoint, and the Microsoft Cloud

by Stefano Tempesta
Building a solution for an effective response to emergency events in schools, by automating the assessment of safety status of, and communication to, students via multiple ch...
Automated Data Collection BI and Reporting Bots Business Process Mgmt Business Rules Mgmt Customer Engagement Customer Relationship Mgmt Data Archiving Data Integration Data Management Dynamics 365 Dynamics CRM

Microsoft and LinkedIn complete acquisition, begin prioritizing integrated scenarios

by Jason Gumpert
Following European Commission approval, companies move forward quickly with deal.
Customer Engagement Customer Relationship Mgmt Dynamics 365 HR Management LinkedIn Marketing Sales Sales & Marketing

Relationship Insights for Dynamics 365 now in preview

by Linda Rosencrance
Relationship Insights preview applies to December 2016 update for Dynamics 365 (online) and service pack for Dynamics 365 (on-premise).
Automated Data Collection BI and Reporting Customer Relationship Mgmt Data Integration Dynamics 365 Email Management Power Automate

Microsoft Dynamics 365 update to CRM partners includes unified client plans, CRM app improvements

by Jason Gumpert
From data warehousing to event management to IoT, Microsoft is pushing the CRM app suite of 365 forward.
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Integration Data Management Data Migration Data Warehousing Dynamics 365 Dynamics CRM Event Management ExtremeCRM 2016

DialogTech brings phone call analytics to Microsoft Dynamics 365 for Sales

by Dann Anthony Maurno
Marketers and sales teams gain actionable insights from phone conversations, and from within Microsoft Dynamics 365
Commerce Customer Engagement Customer Relationship Mgmt Distribution Dynamics 365 Financial Services Marketing Retail Sales Sales & Marketing

Bizible rolls out marketing solution for Microsoft Dynamics CRM

by Linda Rosencrance
Marketing intelligence solution aligns sales and marketing, measures campaign revenue, offers KPIs beyond lead generation
BI and Reporting Business Performance Mgmt Business Process Mgmt Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM KPIs Marketing Marketing Marketing Automation Sales

Microsoft Dynamics Partner Roundup: CRM Silver Cloud competency; NAV for healthcare; CPQ for Dynamics 365; Warehouse voice-enablement

by Linda Rosencrance
A selection of announcements from the Dynamics partner channel
Business Central Configuration & Development Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Dynamics NAV E-Commerce Healthcare Inventory Management Invoice Processing Manufacturing

10 Ways Microsoft Dynamics 365 can help manufacturers through Brexit

by Billy Lyle
With a slow-down in manufacturing predicted, those who survive will do so by “delivering value beyond the invoice.” Dynamics 365 with its CRM and ERP cores helps deliver that...
Accounting BI and Reporting Customer Engagement Customer Relationship Mgmt Data Integration Dynamics 365 Dynamics CRM Manufacturing Manufacturing Marketing Marketing Automation Power Automate

Microsoft Dynamics Webcasts This Week: Meet Dynamics 365; Document management 'lifeblood'; Future of manufacturing

by Dann Anthony Maurno
Microsoft Dynamics experts weigh in weekly on channel news, how-to and Dynamics product direction.
AP Automation Accounting Customer Relationship Mgmt Dynamics 365 Dynamics AX Finance and Operations Manufacturing Supply Chain Management

Dynamics Profile: Microsoft MVP Andre Margono builds, finds motivation from CRM community

by Linda Rosencrance
Three-time Dynamics CRM MVP learned from experts willing to share their knowledge, like he does now.
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM

LATEST VENDOR RESOURCES

Permission Impossible? Demystifying Security for Dynamics 365 Customer Insights

Coffee + Dunn

Economic Development Accelerator with Microsoft Power Platform

Sikich

Simon Roofing: Achieving Project Goals with Microsoft Dynamics 365 CE (CRM)

Sikich

CDP 101: The Lowdown on Customer Data Platforms

Coffee + Dunn

From CRM to Campaign: A Microsoft Partner’s Guide to Smarter Marketing Automation

emfluence
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Salesforce 101: A Detailed Analysis for Positioning Dynamics 365

Seer 365
What to know about the architecture, ISV market, migrations, licensing, and more
Customer Engagement Customer Relationship Mgmt Dynamics 365 Sales & Marketing Salesforce

Using Multiple Lead or Scoring Models to Deliver the Right Message Across the Customer Journey

emfluence

Tracking and assigning values to prospect activity is just one small piece of the customer journey. Contact scoring has a place across the entire customer lifespan

Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Apps Power Platform Sales & Marketing

How Dynamics 365 CE Partners Can Support Membership Growth in a Changing World

Prodware

Best practices and technologies for membership organizations and associations to meet modern and changing demands

Associations Business Central Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Voice Dynamics 365 Dynamics CRM Hospitality Loyalty Management Portals Power Pages

Track Your Competition with the Microsoft Dynamics Competitors Entity and Marketing Automation

emfluence

Want better insight into where you’re winning or losing your deals? Try leveraging the Competitors entity in Microsoft Dynamics 365

Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Platform Sales & Marketing User Adoption

Customizing the Account Entity in Microsoft Dynamics CRM/CE

emfluence

The out of the box configuration of the Account Entity in Microsoft Dynamics CRM has room for improvement when it comes to user experience

Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Platform Sales & Marketing User Adoption
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City of Austin Modernizes Service and Program Delivery of the Economic Development Department with Dynamics 365 CE|CRM

Sikich

The Economic Development Department of the City of Austin collaborated with Sikich to deploy a constituent relationship management platform built on Microsoft Dynamics 365...

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Government Not For Profit Portals Power Apps Power Automate Power BI

Calgary Economic Development (CED) Gains Unified Success with D365 CE|CRM

Sikich

While evaluating available CRM softwares, the huge disparity in licensing and implementation costs led them to Microsoft Dynamics 365 CRM

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Government Not For Profit

Enterprise Bank: Powering Banking Services with Dynamics 365 CE|CRM

Sikich

Enterprise Bank decided it was time to replace an older CRM system

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Data Integration Dynamics 365 Dynamics CRM KPIs Power BI Power Platform Sales & Marketing

Vitaldent Connects Patients and Healthcare Providers in the Cloud to Achieve More Personalized Care

Prodware

A seamless data set that gives patients the best experience when they visit their clinics

AI Azure Customer Engagement Customer Experience (CX) Customer Insights Customer Relationship Mgmt Customer Service Customer Voice Dynamics 365 Email Management Finance and Operations Health & Wellness

Wolters Kluwer Tackles its Digital Transformation with Dynamics 365 Business Central

Prodware

Wolters Kluwer partners with Prodware to implement Microsoft Dynamics 365 Business Central, Customer Engagement and the Power Platform to address its digital transfo...

Azure Business Central Business Process Mgmt Collections Management Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Financial Management Networking Power Apps Power Automate
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Velaro

Make the most of your Microsoft Dynamics investment and gain a 360-degree view of your customers by integrating your CRM with...
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing
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