CaféX launches Live Assist for Microsoft Dynamics 365

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CaféX Communications has launched the public preview of Live Assist for Microsoft Dynamics 365, a personalized customer assistance service for sales and service agents.

The preview is now available in North America and EMEA, with plans for other regions soon. Live Assist for Dynamics 365 is the result of a co-development effort between Microsoft and CaféX to bring the technology to Azure, integrate it with Dynamics 365 Enterprise sales and service apps, and support deployment with Office 365 to support single sign on by Dynamics users.

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As the editor of MSDynamicsWorld.com, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at jgumpert@msdynamicsworld.com.

Prior to co-founding MSDynamicsWorld.com, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. Jason has also held consulting positions at CSC Consulting and Monitor Group.

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