Salesforce.com news & resources

MSDW Podcast: Steve Mordue on ISVs, Power Platform, Teams, and partner IP

Customer Engagement Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM MSDW Podcast Marketing Automation Power Apps Power Platform Robotic Process Automation (RPA) Sales & Marketing

Microsoft and Salesforce: What new complications await this strange relationship?

by Jason Gumpert

Microsoft had gone its own way on CRM and developed a winning approach to communications and collaboration. Salesforce is making things complicated again.

Collaborative Workspaces Customer Engagement Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Microsoft Teams Power Apps Power Automate Power Platform Sales & Marketing

Migrating from Salesforce to Microsoft Dynamics 365: Preparing for effective resource management

by James Lloyd

Switching to Dynamics 365 can do wonders for your organization, but it means nothing if your people aren’t using it correctly - or at all.

Adoption Customer Engagement Dynamics 365 Dynamics CRM Salesforce.com

MSDW Podcast: Microsoft MVP Leon Tribe on Salesforce, Flow, and agile Dynamics 365 CRM projects

by Jason Gumpert

Azure Customer Engagement Dynamics 365 Dynamics CRM Flow MSDW Podcast MVP Power Automate Power Platform Salesforce.com

Can Microsoft build Dynamics 365 / CRM momentum? Salesforce's Marc Benioff doesn't see it

by Jason Gumpert

At Dreamforce Benioff downplays Microsoft relationship, competitive position.

Dynamics 365 Dynamics GP Salesforce.com eXtreme365 US 2017

Veteran Microsoft Dynamics 365 / CRM manager Bill Patterson departs for Salesforce

by Jason Gumpert

Now a senior VP for service engagement at Salesforce, Patterson leaves behind a lengthy career at Microsoft.

Customer Engagement Dynamics 365 Dynamics CRM Microsoft Corporate Salesforce.com

Microsoft rolls out Sales Navigator Enterprise Edition, with CRM sync, team features

by Linda Rosencrance

New CRM sync goes to Salesforce first, not Dynamics.

Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM LinkedIn LinkedIn Sales Navigator Marketing Sales Sales & Marketing Salesforce.com

The Salesforce to Microsoft Dynamics CRM Online Migration: Think Success Before TCO, Says Partner

by Dann Anthony Maurno

Data migration and lower TCO are the easy parts. Getting a customer to success, with higher adoption and productivity, is where partners will find opportunity, says Mike Roge...

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Migration Dynamics 365 Dynamics CRM Dynamics CRM Online Marketing SaaS Sales Sales & Marketing

Singh Steps Into Microsoft Dynamics CRM Leadership Role, Stutz Heads to Salesforce

by Jason Gumpert

Stutz to take on chief analytics officer role at Salesforce, reporting to president of product.

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing Salesforce.com

After Dreamforce: How Microsoft Dynamics CRM Stays Ahead of Salesforce on Productivity

by Jason Gumpert

With Microsoft committed to more and better integration of new Office tools to Salesforce, the Dynamics CRM team seems to sense a new urgency in its roadmap

BI and Reporting Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Document Management Dynamics 365 Dynamics CRM Email Management Marketing Power Automate SaaS

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