Customer Relationship Mgmt news & resources

Preparing for Microsoft Dynamics 365: What CRM partners can expect from eXtreme365

by Guus Krabbenborg
With so many changes in the Microsoft product line, from CRM to Office, what does the future hold CRM partners? Here are eight ideas.
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing eXtreme365 Lisbon 2017

Microsoft Dynamics Partner Roundup: Omni-Channel for CRM; Doc management for GP; E-commerce CfMD; Silver CRM cert

by Linda Rosencrance
A selection of announcements from the Microsoft Dynamics partner channel
Business Rules Mgmt Content Management Customer Engagement Customer Relationship Mgmt Document Management Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP E-Commerce EDI Field Service

Microsoft Dynamics Webcasts, February 20–24, 2017: Dynamics 365 CRM overview; AP automation; Automated budgeting

by Dann Anthony Maurno
Microsoft Dynamics experts weigh in weekly on channel news, how-to and Dynamics product direction.
AP Automation Accounting Budgeting Business Central Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL

Microsoft Dynamics Partner Roundup: Mobile CRM on AppSource; D365 mobile healthcare, security; AX mobile framework

by Linda Rosencrance
A selection of announcements from the Microsoft Dynamics partner channel
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics AX Dynamics CRM Finance and Operations Healthcare Mobile Applications Security

Ranking Dynamics CRM leads with Azure Machine Learning

by Stefano Tempesta
Learn how to put Azure Machine Learning through all its paces in this real-life use case from an educational organization, to be presented at CRMUG Summit EMEA 2017
Automated Data Collection Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Education Marketing Power Automate Sales Sales & Marketing Summit EMEA 2017

Microsoft Dynamics Partner Roundup: Unified commerce payments; Food industry NAV win; New ERP consultancy; CPQ vendor performance

by Linda Rosencrance
A selection of announcements from the Microsoft Dynamics partner channel
Business Central CPQ (Configure, Price, Quote) Commerce Credit Card Processing Customer Relationship Mgmt Dynamics 365 Dynamics AX Dynamics NAV E-Commerce Finance and Operations Food & Beverage Retail

CRM Saturday: The growth of an interactive Dynamics CRM learning experience

by Linda Rosencrance
Attendees get information about the latest Dynamics 365/CRM technologies in a community environment, hosted at Microsoft offices in Europe
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM

Summit EMEA 2017: On digital transformation, Microsoft eager to both talk about and listen to Dynamics ERP and CRM customers

by Dann Anthony Maurno
Customer Success EMEA Director Dilip Popat explains why 2017 is a transformative year for both Microsoft, its customers and the channel
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Digital Transformation Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing Summit EMEA 2017

Managing scope to bring a Microsoft Dynamics NAV + CRM implementation back to life

by Dann Anthony Maurno
Catapult with its Lean Deployment methodology put a stalled implementation back on track for Precision Gutters
3PL Accounting Business Central Construction Customer Engagement Customer Relationship Mgmt Data Integration Data Migration Distribution Dynamics 365 Dynamics CRM Dynamics NAV

IT Channel Company broadens Dynamics 365 / CRM reach with MindsUnited Deal

by Linda Rosencrance
Part of firm's effort to become the leading Dynamics 365 Sales & Marketing distributor for Europe.
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Marketing SaaS Sales Sales & Marketing

LATEST VENDOR RESOURCES

Advanced View Controls in Dynamics 365 CRM

Encore Business Solutions

By the Power of Data! Using Marketing Forms in Dynamics 365 Customer Insights - Journeys

Coffee + Dunn

The Impact of AI on (our) Business - Dynamics 365 Customer Service

WebSan Solutions

Delivering a Connected Customer Experience with Dynamics 365

Coffee + Dunn

The Benefits of Support From Your Dynamics Partner

Encore Business Solutions
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Salesforce 101: A Detailed Analysis for Positioning Dynamics 365

Seer 365
What to know about the architecture, ISV market, migrations, licensing, and more
Customer Engagement Customer Relationship Mgmt Dynamics 365 Sales & Marketing Salesforce

Using Multiple Lead or Scoring Models to Deliver the Right Message Across the Customer Journey

emfluence

Tracking and assigning values to prospect activity is just one small piece of the customer journey. Contact scoring has a place across the entire customer lifespan

Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Apps Power Platform Sales & Marketing

How Dynamics 365 CE Partners Can Support Membership Growth in a Changing World

Prodware

Best practices and technologies for membership organizations and associations to meet modern and changing demands

Associations Business Central Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Voice Dynamics 365 Dynamics CRM Hospitality Loyalty Management Portals Power Pages

Track Your Competition with the Microsoft Dynamics Competitors Entity and Marketing Automation

emfluence

Want better insight into where you’re winning or losing your deals? Try leveraging the Competitors entity in Microsoft Dynamics 365

Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Platform Sales & Marketing User Adoption

Customizing the Account Entity in Microsoft Dynamics CRM/CE

emfluence

The out of the box configuration of the Account Entity in Microsoft Dynamics CRM has room for improvement when it comes to user experience

Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Platform Sales & Marketing User Adoption
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Vitaldent Connects Patients and Healthcare Providers in the Cloud to Achieve More Personalized Care

Prodware

A seamless data set that gives patients the best experience when they visit their clinics

AI Azure Customer Engagement Customer Experience (CX) Customer Insights Customer Relationship Mgmt Customer Service Customer Voice Dynamics 365 Email Management Finance and Operations Health & Wellness

Wolters Kluwer Tackles its Digital Transformation with Dynamics 365 Business Central

Prodware

Wolters Kluwer partners with Prodware to implement Microsoft Dynamics 365 Business Central, Customer Engagement and the Power Platform to address its digital transfo...

Azure Business Central Business Process Mgmt Collections Management Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Financial Management Networking Power Apps Power Automate

Enterprise Inns Achieves 25% Increase of Completed Property Inspections with Resco

Resco

Learn how Britain's largest pub company transformed the way their field agents do business

Architecture Business Central Configuration & Development Construction Customer Engagement Customer Relationship Mgmt Data Integration Data Management Dynamics 365 Field Service Field Service Food & Beverage

EMCO Streamlines Services With Microsoft Dynamics 365 Sales

enVista

Real-time visibility and centralized data with the implementation of Microsoft Dynamics CRM

Call Tracking Chemicals Customer Engagement Customer Relationship Mgmt Data Management Dynamics 365 Dynamics CRM Loyalty Management Sales & Marketing
More Customer Relationship Mgmt Case Studies

Velaro

Make the most of your Microsoft Dynamics investment and gain a 360-degree view of your customers by integrating your CRM with...
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing
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