Customer Service news & resources

Data quality requirements may seem abstract, but scratch the surface and it is easy to find wide ranging implications for inaccurate information about your customers and pros...

With so many ways to potentially use Dynamics CRM today, the EA conversation is more about what it should do rather than what it can do.

Data migration and lower TCO are the easy parts. Getting a customer to success, with higher adoption and productivity, is where partners will find opportunity, says Mike Roge...

Capabilities from recent acquisitions and new IoT and service tools abound in expansive new release wave. 

For the advocate looking to convince executives of the value of an investment in better integrated ERP and e-commerce systems, start by building a list of stakeholders who st...

Having spent more time than ever before dealing with customer service departments, the author reflects on why companies fail to deliver a satisfactory experience and how CRM ...

The Oklahoma City Thunder wanted to take their sales and fan experience from good to great, and they were willing to rethink both CRM and data management to get there

FieldOne, Adxstudio acquisitions will be re-launched in 2016 Q2, along with new project service capabillities and Azure-based services for Social Engagement.

New firm targeting 10x revenue growth in 2016, creating new SaaS division

How SLAs and Entitlements have revamped CRM's Service Module over the last two years.