Customer Service news & resources

SSB Consulting helps sports and entertainment clients like the Trail Blazers retain and upsell ticketholders using Dynamics CRM and customer-loyalty analytics.

A new discussion on the importance of corporate culture, the human experience, and how self-interest drives both customers and companies.

His niche industry is catching up on ecommerce, B2B, and consumer portals. 

Exploring three challenges facing the BFSI industry that will result in new efforts to improve customer experiences.

Dynamics 365 and AppSource will launch in autumn 2016 as a new offering that can provide ERP and CRM capabilities and add-ons according to specific user needs.

Chatbot for Facebook Messenger and Skype users interacts with Dynamics CRM data.

Document automation startup offers e-signatures, document templates, and analytics for sales and other CRM-related document sharing.

Global technology provider Zones deployed Dynamics CRM to redefine the workplace experience by improving collaboration and unifying customer-facing efforts.

Strong alignment accelerates success. Poor alignment creates confusion, delays, and competitive risk.

LinkedIn is not the only important external source of sales, marketing, and customer service information, but its introduction could be pivotal to Microsoft's future, experts...