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Best Of 2019: The biggest Microsoft Dynamics 365 product news

by Jason Gumpert

This year saw Microsoft's business solutions ambitions broaden even further with a product portfolio that is growing, flattening out, and aiming to become more interconnected. Without product hierarchies like an overarching Customer Engagement family or a single ERP product to collect all modules, the moves of 2019 reflected the freedom to grow and expand the portfolio, like with AI Builder's range of pre-built services, more believable tie-ins to products like Teams and Forms Pro, and the opportunity to re-organize Dynamics 365 Finance and Operations into two products that are even more cumbersome to name.

In this article, focused on the most popular product-focused coverage on MSDW in 2019, and in the two subsequent pieces on the top licensing and partner stories of the year, the MSDW editorial team looks back at the news as we reported on it. 

AI Builder: Early customer and partner experiences with Microsoft's latest PowerApps tool (June 17)

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About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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