While Power Platform tools seem to be getting all the attention in the Microsoft Dynamics 365 community these days, it's easy to forget that the first party apps like Customer Service continue to improve.  

"We continue to make enhancements to the omnichannel experience within Dynamics 365 Customer Service," writes Jeff Comstock, GM for Dynamics 365 Customer and Field Service, in a new blog post. And while D365 Customer Service has a list of planned enhancements coming in the 2020 release wave 1, Comstock's new post was a chance to explain the most recent improvements, in omnichannel and elsewhere, that customers can start deploying now.