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Microsoft Dynamics 365 Customer Service boosts efficiency with new bots, with IoT on the way

by Jason Gumpert

While Power Platform tools seem to be getting all the attention in the Microsoft Dynamics 365 community these days, it's easy to forget that the first party apps like Customer Service continue to improve.  

"We continue to make enhancements to the omnichannel experience within Dynamics 365 Customer Service," writes Jeff Comstock, GM for Dynamics 365 Customer and Field Service, in a new blog post. And while D365 Customer Service has a list of planned enhancements coming in the 2020 release wave 1, Comstock's new post was a chance to explain the most recent improvements, in omnichannel and elsewhere, that customers can start deploying now.

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About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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