Microsoft Acquires FieldOne Systems, Adding Advanced Field Services to Dynamics CRM

Microsoft will acquire field services solutions provider FieldOne Systems LLC. The company's solutions are designed for the enterprise and midmarket segments and are built on top of Microsoft Dynamics CRM.

FieldOne has been in business for over ten years but only made the shift to focusing on the enterprise and mid-market segment about four years ago, when they developed their new product based on Dynamics CRM as a platform. They launched it to the market about two years ago and were named a Microsoft Dynamics Global ISV in March 2015.

Microsoft program manager Param Kahlon told MSDynamicsWorld.com that the focus for Microsoft in this acquisition is the domain expertise of the team.

"The knowledge that the FieldOne team brings to the table is that [their product] is built on the CRM platform and that they have proven its success at very large, complex service organizations. We consider some of those customers strategic to Microsoft - some of the largest customers in our landscape."

The investment in field services technology by the CRM team is part of its effort to round out the end-to-end service offerings of Dynamics CRM, says Kahlon. That includes the Parature investment for online service and knowledge management and Social Engagement for monitoring and managing social channels.

The requirements of a ...