Customer Engagement news & resources

Microsoft touts integrated capabilities in Business Apps Summit 2019 keynote

by Eamon McCarthy Earls

Microsoft focuses on intelligence, proactivity and integration at the BizApps Summit 2019

Azure Customer Engagement Dataverse (CDS) Dynamics 365 Finance and Operations Integration Mixed Reality Power Apps Power Automate Power BI Power Platform

Microsoft Dynamics Partner Roundup: Mobile toolkit; Partnership; Integrations; New GM

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Azure Commerce Customer Engagement Demand Planning Dynamics 365 Finance and Operations Insurance Integration Power Apps Power Automate Power Platform Sales

Issues importing time entries in Dynamics 365 Project Service Automation V3? A quick, methodical resolution

by Kuldeep Gupta

Importing time entries from resource bookings got harder in Dynamics 365 Project Service Automation V3, but a simple workaround rectifies the problem

Customer Engagement Data Management Dynamics 365 Planning & Scheduling Project Service Automation Service Management Time & Attendance

Microsoft Dynamics Profile: New MVP broadens community efforts from CRM to Power Platform

by Linda Rosencrance

PowerObjects's Power Platform director and Microsoft MVP Abraham Saldana shares his insights from working with customers to leverage PowerApps and Flow

Customer Engagement Dynamics 365 Power Apps Power Automate Power Platform

Beyond the Data, Part 3: Turning Family Trees into Fortune

by Heidi Tucker

Four ways to leverage corporate linkages to generate more revenue.

Customer Engagement Customer Relationship Mgmt Dynamics 365 Sales Sales & Marketing

Microsoft announces 2019 Partner of the Year awards, with added business apps categories

by MSDW Reporter

Nearly 3,000 nominations yield new awardees – and some stalwarts.

Business Central Customer Engagement Customer Service Dynamics 365 Field Service Power BI Power Platform Sales

WorkSpan integrates channel management with Microsoft Dynamics 365 for Sales, announces Series B funding

by MSDW Reporter

D365 for Sales integration allows sharing of opportunities, visibility into partner engagement data

Customer Engagement Dynamics 365 Partner Strategy Sales Sales & Marketing Software

Time entry adjustments in a Microsoft Dynamics 365 Project Service Automation V3.7 journal

by Kuldeep Gupta

In version 3.7 of Dynamics 365 PSA, users have new options to correct journal entries

Customer Engagement Dynamics 365 Financial Management Planning & Scheduling Project Management Project Service Automation Resource Dispatch & Scheduling Time & Attendance

From the Microsoft Dynamics 365 for Customer Engagement and CRM Blogs: Update policies; Solution layering; Authentication; Editing the DOM

by MSDW Reporter

A selection of the latest insights from the Dynamics 365-CRM blogs

Customer Engagement Dynamics 365 Dynamics CRM Power Platform PowerApps control framework (PCF)

MSDW Podcast: News roundup featuring Project Service, solution architects, IoT and blockchain, PCF

by MSDW Reporter

Azure BI and Reporting Blockchain Business Central Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics AX FastTrack Finance and Operations Internet of Things (IoT) MSDW Podcast

LATEST VENDOR RESOURCES

Is Your Dynamics CRM Ready for Copilot? See What's Wrong, Fix It, Keep It Fixed

Plauti

CRM @ Work: Connecting Dynamics 365 Sales and Contract Management with Contracts 365

TD SYNNEX

Power Automate Essentials for Customer Insights – Journeys

Coffee + Dunn

Benefiting from Microsoft's FY27 CSP Changes: Incentives, Margins, Compliance, and Beyond

MSDW Features

CRM @ Work: Modernizing Quote-to-Cash in Dynamics 365 with Native CPQ and Document Automation

TD SYNNEX

From Revenue Friction to Revenue Flow with CRM Modernization

Velosio

Where CRM friction is slowing revenue growth and how modernization can help.

Copilot Customer Engagement Dynamics 365

Beyond Go-Live: How to Maximize the Long-Term Value of Microsoft Dynamics

AlfaPeople

How to keep Microsoft Dynamics creating value long after go-live.

Business Central Commerce Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics AX Dynamics CRM

Deploying OpenClaw for Business: From Local Agent to Secure Business Infrastructure

RapidStart

How to turn OpenClaw into secure, governed business infrastructure on Microsoft.

AI Agents AI and Machine Learning Azure Business Central Copilot Customer Engagement Customer Service Dynamics 365 Enterprise Architecture Field Service Power Platform Sales

5 Operational Gaps Manufacturers Must Address Before AI

Inner Join Technologies

Assess your manufacturing organization's readiness for AI.

AI Agents AI and Machine Learning Azure Business Central Business Performance Mgmt Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Databases

The Ultimate Guide to Dynamics 365 | Expert Edition 2026

Dynamics Square USA

Discover how Microsoft Dynamics 365, Fabric, Power Platform, and Copilot work better together.

AI and Machine Learning Azure Business Central Commerce Compute Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service

More Customer Engagement White Papers

How Defaqto Took Back Control of Its Dynamics 365 CE Data

Plauti

How Defaqto cleaned up 2,000+ duplicate Dynamics 365 accounts and improved ongoing data quality.

AI Agents Contact Center Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Data Management Dataverse (CDS) Dynamics 365 Field Service Power Apps

Unifying Operations with Microsoft Dynamics 365 Finance and Supply Chain Management

iTransition

Automotive Business Process Mgmt Customer Engagement Dataverse (CDS) Dynamics 365 Finance and Operations Human Resources (Talent) Power Platform Sales Supply Chain Management

Scaling Consulting Services Delivery with Power Platform

iTransition

Business Process Mgmt Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Dynamics CRM Marketing Power Automate Power Platform Sales Sales & Marketing

Optimizing Field Service Operations with Dynamics 365

iTransition

AI and Machine Learning Azure Business Process Mgmt Customer Engagement Dynamics 365 Field Service Field Service Healthcare

Centralized Customer Engagement Platform

iTransition

Business Process Mgmt Customer Engagement Customer Service Dynamics 365 Dynamics CRM Field Service Field Service Healthcare Manufacturing Sales Sales & Marketing

More Customer Engagement Case Studies

Next Best Action - AI/ML-Powered Recommendations for Microsoft Dynamics 365 CRM

Next Best Action is an AI/ML-powered assistant for Microsoft Dynamics 365 CRM that analyzes CRM data, customer interactions...

AI Agents Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Field Service Power Apps Power Platform Project Service Automation

Microsoft Dynamics 365 AI Opportunity Lab

Turn AI Possibilities into Practical Outcomes for D365 CE/CRM Microsoft Dynamics 365 CE/CRM contains rich business data, and...

Azure Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing

Microsoft Dynamics 365 CE/CRM Health Check

Maximize Your Investments With a Dynamics 365 Health Check • Is CRM adoption meeting expectations? • Is CRM being used the...

TextSMS4Dynamics - SMS Integration for Dynamics 365 CRM

TextSMS4Dynamics is a powerful SMS integration solution for Microsoft Dynamics 365 CRM and Dataverse that enables businesses...

Communications Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics CRM Power Apps Power Platform Sales Unified Communication

LiveChat4Dynamics

LiveChat4Dynamics is a powerful Live Chat integration for Microsoft Dynamics 365 CRM and Dataverse that enables businesses to...

Communications Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Power Apps Power Platform Sales Unified Communication