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Customer Engagement news & resources

by Ryan Plourde

Being acquired as a Microsoft Dynamics partner doesn't have to mean giving up on your independence and the business you worked hard to build

by Denis Pombriant

As CRM companies shift to being platform providers, new offerings will target specific verticals, while AI and machine learning top out and integration remains as importan...

by Clinton D’Mello

Category-based tracking with the Microsoft Dynamics 365 App for Outlook can help with tracking emails, appointments and tasks

by Krishna Bhanushali

From Web Resource Manager to the Metadata Browser, discover the top 10 most useful XrmToolBox plugins for Microsoft Dynamics 365 CRM

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