Customer Engagement news & resources

MSDW Podcast: The value of a platform for business process consumption

by MSDW Reporter
Business Central Business Process Mgmt Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics NAV Finance and Operations MSDW Podcast Portals Power Apps Power Automate

Microsoft Dynamics Partner Roundup: CRM & BC acquisitions; New Power App; Executive hire

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Business Central Customer Engagement Dynamics 365 Dynamics CRM Dynamics NAV IT Service Management (ITSM) Manufacturing Power Apps Power Platform Professional Services Service Management
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Owning and operating B2B eCommerce marketplaces

by Salman Hashmi

For a wide variety of B2B businesses, including distributors and manufacturers, owning and operating a marketplace can be a game-changer

Business Central Customer Engagement Customer Experience (CX) Dynamics 365 E-Commerce Finance and Operations Sales & Marketing

Microsoft Dynamics Partner Roundup: Sales productivity app; AEC solution update; Brand unification; New CPQ offering

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Architecture CPQ (Configure, Price, Quote) Construction Customer Engagement Document Automation Dynamics 365 Engineering Finance and Operations Sales & Marketing Sales Quoting Sales/Product Configurator

MSDW Podcast: The current impact and future promise of conversation intelligence in sales

by MSDW Reporter
Customer Engagement Dynamics 365 MSDW Podcast Sales Sales & Marketing Viva
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DynamicsCon Live Preview: How Model-Driven Power Apps help Dynamics 365 admins

by Heidi Neuhauser

What do you need to know to get up and running with building excellent model-driven apps?

Customer Engagement Dynamics 365 Power Apps Power Platform

Microsoft Dynamics Partner Roundup: Customer feedback; Financial closing; AP automation; Pro sports win

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

AP Automation Business Process Mgmt Customer Engagement Customer Relationship Mgmt Dynamics 365 Healthcare Industrial Equipment Invoice Processing Media & Entertainment Sports Workflow Management
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Microsoft Dynamics Profile: An MVP's career guided by a passion for sharing knowledge

by Linda Rosencrance

Two-time MVP Arpit Shrivastava says: 'Don't work for recognition but do work that is worthy of recognition'

Customer Engagement Dynamics 365 Portals Power Pages Power Platform
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DXC sells Americas Microsoft Dynamics group to EY, continuing separation

by MSDW Reporter

Enterprise ERP and CRM teams to become part of EY’s Microsoft Services Group

Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Finance and Operations
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Event Preview: What to expect at September's DynamicsCon LIVE

by Jason Gumpert

Updated programming to feature many Microsoft MVPs as Dynamics User Group plans for broader community efforts

Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Finance and Operations

LATEST VENDOR RESOURCES

50 Dynamics 365 Customer Insights Tips in 50 Minutes

Coffee + Dunn

Training That Works: How to Access Self-Paced D365 Learning from Item by Item & MSDW

AI Business Solutions Partner Show, September 2025: Maximizing SMB Sales with Microsoft's Eric Fink

TD SYNNEX

How to Configure Views and Charts in Dynamics 365 CRM

Encore Business Solutions

Dynamics GP “Would You Rather?” with Syvantis

Syvantis Technologies
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Project Management HEADSTART for Microsoft Dynamics 365 Sales

Sikich
A project management solution to help you manage your workforce effectively.
BI and Reporting Customer Engagement Dynamics 365 Project Management Sales

2025 Microsoft Business Applications Partner Marketing Insights Report

MSDW Features
Exclusive new research from MSDW reveals how Microsoft Biz Apps partners and customers are navigating a rapidly evolving market
Azure Business Central Customer Engagement Dynamics 365 Finance and Operations Power Platform Sales & Marketing

Connect the Customer Journey with Dynamics and Marketing Automation

emfluence
Unify your CRM and marketing automation to deliver smarter, more connected customer experiences that drive revenue.
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Sales Sales & Marketing

How to Use Custom Views and Charts in Dynamics 365 CRM

Encore Business Solutions
Leveraging customized views and charts in Dynamics 365 CRM makes it easier for sales and service teams to manage and analyze data.
Customer Engagement Dynamics 365 Dynamics CRM Sales

Microsoft Dynamics 365 Pricing & Licensing Guide 2025

Dynamics Square USA
Choose the right apps, users, and plans without getting lost in the technical jargon
Business Central Commerce Copilot Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics CRM Dynamics GP
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QualiChem Drives Smarter Field Operations with Maplytics for Dynamics 365

Inogic
Customer Engagement Dynamics 365 Web-based Mapping

Enpro, Inc.: Gaining Efficiency With a New Dynamics 365 CRM System

Forvis Mazars
Integrating a new CRM system with an existing ERP system helped Enpro, Inc. increase efficiency.
Customer Engagement Dynamics 365 Field Service Field Service Manufacturing Power BI Power Platform Sales Sales & Marketing

Axiom: Dynamics 365 CRM System Improvements Enhance Sales Forecasting

Forvis Mazars
An upgraded CRM system led to improved sales processes with better forecasting for Axiom.
Customer Engagement Dynamics 365 Dynamics GP Engineering Sales Sales & Marketing

Haire Group: Transforming Operations With Microsoft Dynamics 365 CRM

Forvis Mazars
Haire Group’s Microsoft integration helped streamline processes and improve efficiency.
Customer Engagement Dynamics 365 Manufacturing Sales Sales & Marketing

Gaubert Oil: Reaping the Benefits of a Unified System with Microsoft Dynamics 365

Forvis Mazars
Gaubert Oil’s transition to Microsoft Dynamics 365 Marketing boosted productivity for employees.
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Marketing Automation Oil Sales Sales & Marketing
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Alerts4Dynamics – Real-Time Alerts & Notifications in Dynamics 365 CRM

Alerts4Dynamics is a comprehensive Dynamics 365 alert tool that helps you create, schedule, and manage real-time...
Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics CRM Field Service Power Apps Power Platform Project Service Automation Sales

Maplytics — a Location Analytical Companion for Dynamics 365 CRM

Maplytics is a Microsoft-certified geo-analytical mapping solution that embeds location intelligence directly into Microsoft...
Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Field Service Power Apps Power Pages Power Platform Project Service Automation

Marketing4Dynamics - Connect MailChimp with Dynamics 365 CRM

Marketing4Dynamics connects MailChimp with Dynamics 365 CRM in real time. It’s more than just a sync; it bridges marketing...
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Email Management Sales

DeDupeD – Detect, Prevent & Merge Duplicates in Dynamics 365 CRM

DeDupeD is an advanced duplicate data management solution for Microsoft Dynamics 365 CRM and Dataverse. It ensures your CRM...
Agriculture Architecture Automotive Customer Engagement Customer Service Data Management Dataverse (CDS) Design & Decorating Dynamics 365 Dynamics CRM Field Service Power Apps

Inogic Productivity Apps for Microsoft Business Solutions

Inogic is a leading Microsoft Microsoft Dynamics 365 CRM ISV, delivering innovative apps and professional services on...
Azure Copilot Copilot Studio Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Fabric Power Apps Power Automate Power BI
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