Customer Engagement news & resources

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Microsoft releases Dynamics 365 and Power Platform 2022 release wave 2 plans

by Jason Gumpert

Over 500 printed pages of updates to features, governance, developer tools, and more

Business Central Commerce Copilot Studio Customer Engagement Customer Voice Data Management Dataverse (CDS) Dynamics 365 Finance and Operations Financial Management Governance, Risk, and Compliance (GRC)

MSDW Podcast: Talking Microsoft leadership, product, and channel with Steve Mordue

by MSDW Reporter
Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Finance and Operations MSDW Podcast Power Apps Power Automate Power Platform
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B2B eCommerce for manufacturers: How to stay relevant in 2022

by Salman Hashmi

Digitization is the key to success in the future of the manufacturing industry

Business Central Commerce Customer Engagement Customer Experience (CX) Dynamics 365 Dynamics AX E-Commerce Finance and Operations Manufacturing Manufacturing Portals Sales & Marketing

MSDW Podcast: The Microsoft Dynamics channel's uncertain economic outlook

by MSDW Reporter
Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV Finance and Operations MSDW Podcast Power Platform Professional Services
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Microsoft announces Viva Sales, a new CRM companion

by Jason Gumpert

Due in Q4 2022, the new app will look across CRM, Office 365, and Teams to provide sales data in context, Microsoft says

Customer Engagement Data Integration Data Management Document Management Dynamics 365 Dynamics CRM Sales Sales & Marketing Viva
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Microsoft partner HSO acquires Canada-based SHEA Solutions

by MSDW Reporter

Acquisition doubles the size of HSO Canada with new Dynamics 365 resources

Commerce Customer Engagement Dynamics 365 Dynamics AX E-Commerce Finance and Operations Manufacturing Manufacturing Project Operations Project Service Automation Retail Retail POS

MSDW Podcast: Field Service Technology Trends in the Microsoft Cloud

by MSDW Reporter
AI and Machine Learning Azure Customer Engagement Dynamics 365 Field Service Field Service Internet of Things (IoT) MSDW Podcast Mixed Reality Mixed Reality Power BI

MSDW Podcast: What does Microsoft's Cloud Partner Program mean for Dynamics partners?

by MSDW Reporter
Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics NAV Finance and Operations MSDW Podcast Microsoft Cloud Partner Program
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It's Time: How Dynamics 365 users should prepare for Azure Synapse Link for Dataverse

by Kirk Donahoe

A new service will take the place of Data Export Service for applications that utilize Microsoft Dataverse

Azure BI and Reporting Compute Customer Engagement Data Integration Data Management Data Warehousing Databases Dataverse (CDS) Development Dynamics 365 Finance and Operations
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Microsoft to begin enabling Dynamics 365 F&O management from Power Platform admin center

by Jason Gumpert

Option to manage apps in new environment will begin with trial environments of Project Operations

Commerce Customer Engagement Dynamics 365 Finance and Operations Power Platform Project Operations lifecycle services

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Unleash Copilot in Dynamics 365 Customer Engagement

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Your Guide, Your Partner, Your Microsoft Advantage

JourneyTeam
When technology projects feel overwhelming, the right partner changes everything.
Azure Copilot Customer Engagement Dynamics 365 Fabric Partner Strategy Power Platform Purview

Sell Smarter, Serve Faster: A Practical Guide to Microsoft Dynamics 365 CRM

JourneyTeam
Struggling with a CRM that creates more work than it solves? This guide breaks down how Microsoft CRM and Copilot simplify sales, service, and marketing with AI-driven productivity
AI and Machine Learning Azure Contact Center Contact Center Copilot Customer Engagement Customer Experience (CX) Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service

Breaking Silos: The Strategic Advantage of Sales & Marketing Alignment

Coffee + Dunn
Explore the strategic benefits of aligning sales and marketing, from first touch to closed deal.
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Sales & Marketing

Connecting Marketing Impact to Revenue Growth: Building a Modern Value Measurement Framework

Coffee + Dunn
A practical model that connects performance metrics across stages, departments, and systems
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Marketing Automation Sales & Marketing

The Modern Guide to Microsoft Dynamics and Marketing Automation

emfluence
Turn your Microsoft Dynamics data into automated, revenue-driving campaigns with this practical guide to marketing automation
Customer Engagement Dynamics 365 Dynamics CRM Marketing Automation Sales & Marketing
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QualiChem Drives Smarter Field Operations with Maplytics for Dynamics 365

Inogic
Customer Engagement Dynamics 365 Web-based Mapping

Enpro, Inc.: Gaining Efficiency With a New Dynamics 365 CRM System

Forvis Mazars
Integrating a new CRM system with an existing ERP system helped Enpro, Inc. increase efficiency.
Customer Engagement Dynamics 365 Field Service Field Service Manufacturing Power BI Power Platform Sales Sales & Marketing

Axiom: Dynamics 365 CRM System Improvements Enhance Sales Forecasting

Forvis Mazars
An upgraded CRM system led to improved sales processes with better forecasting for Axiom.
Customer Engagement Dynamics 365 Dynamics GP Engineering Sales Sales & Marketing

Haire Group: Transforming Operations With Microsoft Dynamics 365 CRM

Forvis Mazars
Haire Group’s Microsoft integration helped streamline processes and improve efficiency.
Customer Engagement Dynamics 365 Manufacturing Sales Sales & Marketing

Gaubert Oil: Reaping the Benefits of a Unified System with Microsoft Dynamics 365

Forvis Mazars
Gaubert Oil’s transition to Microsoft Dynamics 365 Marketing boosted productivity for employees.
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Marketing Automation Oil Sales Sales & Marketing
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WhatsApp4Dynamics – WhatsApp Integration with Microsoft Dynamics 365 CRM

WhatsApp4Dynamics is a powerful communication and customer engagement solution that integrates WhatsApp Business directly...
Communications Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Dynamics 365 Power Apps Power Platform Sales

PlanAutomate Project Analyst AI Overview

Download the 2-page brochure to learn more about PlanAutomate's AI Analyst included in their software. Don’t settle for “book...
Aerospace & Defense Architecture Chemicals Construction Customer Engagement Dynamics 365 Dynamics AX Energy Engineering Finance and Operations Government Government Contractors

PlanAutomate Overview

Download this 2-page brochure that provides a high-level overview of PlanAutomate, our solutions, and services for project...
Aerospace & Defense Architecture Business Process Mgmt Construction Customer Engagement Dynamics 365 Dynamics AX Energy Engineering Finance and Operations Financial Management Government

User Adoption Monitor – Track, Measure & Improve Dynamics 365 CRM Engagement

User Adoption Monitor is an intelligent user activity tracking and performance analytics app for Microsoft Dynamics 365 CRM...
Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Dataverse (CDS) Dynamics 365 Field Service Power Apps Power Platform Project Service Automation Sales

PlanAutomate Quick Guide

This Quick Guide will help you understand PlanAutomate and Project Automation for Dynamics 365 Finance at a high-level and...
Aerospace & Defense Architecture Chemicals Construction Customer Engagement Dynamics 365 Energy Engineering Finance and Operations Government Contractors Industrial Equipment Life Sciences
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