Customer Engagement news & resources

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Get to know Microsoft Dynamics 365 Mobile offline-first

by Arvind Khadye

The new offline model offers a unified and simplified experience across interfaces

Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Dataverse (CDS) Dynamics 365 Field Service Mobile Applications Power Apps Power Platform Project Operations Sales
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Microsoft's SMB Business Apps re-alignment: An interview with Dynamics 365 GM Mike Morton

by Jason Gumpert

Business Central must succeed while aligning with Microsoft’s complex commercial strategy, says the leader of Dynamics 365 SMB products

Business Central Customer Engagement Customer Service Directions NA 2022 Dynamics 365 Dynamics GP Dynamics NAV Dynamics SL E-Commerce Sales
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Advania acquires Azzure IT, a UK-based Microsoft partner

by MSDW Reporter

Advania's second strategic acquisition outside the Nordic region since its December acquisition of UK-based cloud specialist Content + Cloud

Business Central Customer Engagement Distribution Dynamics 365 Inventory Management Order Management Procurement Sales & Marketing
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To-Increase launches DynaRent for Microsoft Dynamics 365 Sales

by MSDW Reporter

D365 Sale solution also integrates with D365 F&SCM solution for united view of rental business data

Customer Engagement Data Integration Dynamics 365 Finance and Operations Invoice Processing Rental Sales Sales & Marketing Sales Quoting

MSDW Podcast: The Latest in Output and Document Management

by MSDW Reporter
AP Automation Accounting Business Central Business Process Mgmt Consumer Goods Customer Engagement Customer Experience (CX) Document Automation Document Imaging Document Management Dynamics 365 Dynamics AX
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Microsoft Dynamics Profile: New MVP helps others level up with D365 Marketing

by Linda Rosencrance

How Vivian Voss has focused her passion for volunteering on the Dynamics 365 Sales and Marketing community 

Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 European Power Platform Conference April 2022 Power Apps Power Platform Sales Sales & Marketing
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Improved design in Microsoft Dynamics 365 model driven apps: Collapsible groups

by Arvind Khadye

Discover the benefits of Collapsible groups  in Dynamics 365

Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Power Apps Power Platform Sales Sales & Marketing
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OwnBackup joins ISV Connect with certified Microsoft Dynamics 365 data protection solution

by MSDW Reporter

Following funding in 2021 to expand SaaS reach, the company has launched OwnBackup Recover for Dynamics 365

Azure Customer Engagement Customer Relationship Mgmt Customer Service Data Archiving Data Management Dynamics 365 Dynamics CRM Financial Services Governance, Risk, and Compliance (GRC) Healthcare Regulatory Compliance

Microsoft Dynamics Partner Roundup: Education partnership; Construction offering; E-procurement; Promotion

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Business Central Construction Customer Engagement Dynamics 365 Dynamics AX Dynamics NAV Education Finance and Operations Financial Management Job cost Not For Profit Procurement

MSDW Podcast: Mobility strategy and planning with Ivan Stano of Resco

by MSDW Reporter
Business Central Customer Engagement Dynamics 365 Field Service Field Service MSDW Podcast Mobile Applications

LATEST VENDOR RESOURCES

50 Dynamics 365 Customer Insights Tips in 50 Minutes

Coffee + Dunn

Training That Works: How to Access Self-Paced D365 Learning from Item by Item & MSDW

AI Business Solutions Partner Show, September 2025: Maximizing SMB Sales with Microsoft's Eric Fink

TD SYNNEX

How to Configure Views and Charts in Dynamics 365 CRM

Encore Business Solutions

Dynamics GP “Would You Rather?” with Syvantis

Syvantis Technologies
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Project Management HEADSTART for Microsoft Dynamics 365 Sales

Sikich
A project management solution to help you manage your workforce effectively.
BI and Reporting Customer Engagement Dynamics 365 Project Management Sales

2025 Microsoft Business Applications Partner Marketing Insights Report

MSDW Features
Exclusive new research from MSDW reveals how Microsoft Biz Apps partners and customers are navigating a rapidly evolving market
Azure Business Central Customer Engagement Dynamics 365 Finance and Operations Power Platform Sales & Marketing

Connect the Customer Journey with Dynamics and Marketing Automation

emfluence
Unify your CRM and marketing automation to deliver smarter, more connected customer experiences that drive revenue.
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Sales Sales & Marketing

How to Use Custom Views and Charts in Dynamics 365 CRM

Encore Business Solutions
Leveraging customized views and charts in Dynamics 365 CRM makes it easier for sales and service teams to manage and analyze data.
Customer Engagement Dynamics 365 Dynamics CRM Sales

Microsoft Dynamics 365 Pricing & Licensing Guide 2025

Dynamics Square USA
Choose the right apps, users, and plans without getting lost in the technical jargon
Business Central Commerce Copilot Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Customer Service Insights Dynamics 365 Dynamics CRM Dynamics GP
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QualiChem Drives Smarter Field Operations with Maplytics for Dynamics 365

Inogic
Customer Engagement Dynamics 365 Web-based Mapping

Enpro, Inc.: Gaining Efficiency With a New Dynamics 365 CRM System

Forvis Mazars
Integrating a new CRM system with an existing ERP system helped Enpro, Inc. increase efficiency.
Customer Engagement Dynamics 365 Field Service Field Service Manufacturing Power BI Power Platform Sales Sales & Marketing

Axiom: Dynamics 365 CRM System Improvements Enhance Sales Forecasting

Forvis Mazars
An upgraded CRM system led to improved sales processes with better forecasting for Axiom.
Customer Engagement Dynamics 365 Dynamics GP Engineering Sales Sales & Marketing

Haire Group: Transforming Operations With Microsoft Dynamics 365 CRM

Forvis Mazars
Haire Group’s Microsoft integration helped streamline processes and improve efficiency.
Customer Engagement Dynamics 365 Manufacturing Sales Sales & Marketing

Gaubert Oil: Reaping the Benefits of a Unified System with Microsoft Dynamics 365

Forvis Mazars
Gaubert Oil’s transition to Microsoft Dynamics 365 Marketing boosted productivity for employees.
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Marketing Automation Oil Sales Sales & Marketing
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Alerts4Dynamics – Real-Time Alerts & Notifications in Dynamics 365 CRM

Alerts4Dynamics is a comprehensive Dynamics 365 alert tool that helps you create, schedule, and manage real-time...
Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics CRM Field Service Power Apps Power Platform Project Service Automation Sales

Maplytics — a Location Analytical Companion for Dynamics 365 CRM

Maplytics is a Microsoft-certified geo-analytical mapping solution that embeds location intelligence directly into Microsoft...
Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Field Service Power Apps Power Pages Power Platform Project Service Automation

Marketing4Dynamics - Connect MailChimp with Dynamics 365 CRM

Marketing4Dynamics connects MailChimp with Dynamics 365 CRM in real time. It’s more than just a sync; it bridges marketing...
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Email Management Sales

DeDupeD – Detect, Prevent & Merge Duplicates in Dynamics 365 CRM

DeDupeD is an advanced duplicate data management solution for Microsoft Dynamics 365 CRM and Dataverse. It ensures your CRM...
Agriculture Architecture Automotive Customer Engagement Customer Service Data Management Dataverse (CDS) Design & Decorating Dynamics 365 Dynamics CRM Field Service Power Apps

Inogic Productivity Apps for Microsoft Business Solutions

Inogic is a leading Microsoft Microsoft Dynamics 365 CRM ISV, delivering innovative apps and professional services on...
Azure Copilot Copilot Studio Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Fabric Power Apps Power Automate Power BI
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