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Microsoft Dynamics Partner Roundup: Telco CRM solution; D365 payment solution; Partnership; Upgrade assessment;

by MSDW Reporter
Editorial Team,

In this week's Microsoft Dynamics Partner News Roundup:

  • MWC 2024: Amdocs unveils CES24, the telco-native, generative AI-led suite spanning business, operations, and network domains
  • New West Technologies announces Q1 release of KnoxPay for Microsoft Dynamics 365
  • Sparkrock announces partnership with Ingenium for financial & procurement solution
  • Sunrise Technologies presents a Microsoft Dynamics 365 upgrade assessment

Amdocs unveils CES24 suite for telcos

Amdocs, a provider of software and services to communications and media companies, will be showcasing its new CES24 suite, the advanced version of the Amdocs Customer Experience Suite, at Mobile World Congress in Barcelona, which runs from Feb. 26-29.

CES24 uses the Amdocs amAIz generative AI platform. CES24 also includes a customer engagement platform, a CRM telco solution for consumers and enterprises from Amdocs and Microsoft.

"With CES24, we are introducing CES Copilot, a set of generative AI-driven assistants that can augment human capabilities and enhance service innovation across every telco domain," said Anthony Goonetilleke, group president of technology and head of strategy at Amdocs.

New West Technologies announces Q1 release of KnoxPay for Microsoft Dynamics 365

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