Microsoft Dynamics CRM still a leader in latest Gartner Magic Quadrant for SFA

In its latest Magic Quadrant for sales force automation (SFA), Gartner separates out Microsoft Dynamics CRM on-premise and CRM Online, placing them both in its leader quadrant. On-premise rates higher in the "ability to execute" dimension and leads all solutions with the exception of

The  new report keeps Microsoft's second overall position behind as compared with past reports including 2012 and the Magic Quadrant for SFA 2010 report.


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About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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Other CRM's are available!

I would also suggest looking at independent CRM reports from Gleansight and for other options more than viable against MS Dynamics and Salesforce. For the average sized business both of these are often expensive and complex and require considerable third party services as neither vendor will implement or engage with a customer.

Ian Moyse