Customer Engagement news & resources

Microsoft Dynamics Partner Roundup: Gamification update; CRM director hired; AX wins in produce, baked goods

by Linda Rosencrance
A selection of recent announcements from around the Dynamics channel
Agriculture Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics AX Dynamics CRM Food & Beverage Marketing Sales Sales & Marketing

Microsoft Dynamics Global ISV Incadea lands 15,000 user win on cloud-based dealer management solution

by Linda Rosencrance
The solution will be hosted by SaaSplaza and deployed across 1,000 dealerships in multiple countries in Asia
Automotive BI and Reporting Business Central Cloud Customer Engagement Dynamics 365 Dynamics CRM Dynamics NAV Global ISV Marketing Project Service Automation Sales

Will freemium model, new tools, connectivity improvements draw Microsoft Dynamics users to Power BI?

by Jason Gumpert
Details of its new Power BI preview include a range of new connectors, including one for Dynamics CRM Online
BI and Reporting Business Central Customer Engagement Customer Relationship Mgmt Data Integration Data Management Data Warehousing Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics Marketing

XrmToolBox is ready for Microsoft Dynamics CRM 2015

by Jason Gumpert
The new release uses CRM 2015 SDK, uses digital signatures to secure 27 tools
CRM 2015 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing XrmToolBox xRM

Retail 2015 Perspective: Microsoft Dynamics AX aligns with retailers' need to boost customer, operational insight

by Jason Gumpert
Last week's NRF BIG Show 2015 demonstrated that retailers are driven by brand loyalty and customer experience, not buzzwords
BI and Reporting Business Performance Mgmt Business Process Mgmt Commerce Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics AX E-Commerce Fashion Footwear

Microsoft Dynamics AX Retail event added to upcoming Technical Conference

by Jason Gumpert
AX 2012 R3 CU8 deep dives for retail, plus other advanced workshops; 50% discount currently offered
AX 2012 R3 AX for Retail Commerce Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics AX E-Commerce Mobile Applications Retail Retail POS

Microsoft Dynamics Partner Roundup: Apparel and Footwear AX solution; Field Services Magic Quadrant; Document automation for GP; VAR acquisition

by Linda Rosencrance
A selection of announcements from around the Dynamics channel
Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV Fashion Footwear Life Sciences Project Service Automation Service Management Supply Chain Management

Microsoft looks for competitive edge with launch of Dynamics CRM Online for US Government

by Linda Rosencrance
Now live, the new FedRAMP compliant environment should ease path to government customers in need of CRM solutions, experts say
Cloud Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM FedRAMP Government Marketing Power Automate Regulatory Compliance

In new Parature release waves, Microsoft adding 30+ features, operational improvements

by Jason Gumpert
“Beyond the service queue” visibility, machine translation, and omni-portal updates all due in Q1 and Q2
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Knowledge Management Marketing Resource Mgmt (MRM) Parature SaaS

Why Dynamics CRM Online for Government is essential to Microsoft's US federal stance

by Linda Rosencrance
Planned for January 2015 release, CRM for US government boosts Microsoft profile against key competitors like Amazon, Google
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Dynamics CRM Online FedRAMP Government Marketing Power Automate Regulatory Compliance

LATEST VENDOR RESOURCES

50 Dynamics 365 Customer Insights Tips in 50 Minutes

Coffee + Dunn

Training That Works: How to Access Self-Paced D365 Learning from Item by Item & MSDW

AI Business Solutions Partner Show, September 2025: Maximizing SMB Sales with Microsoft's Eric Fink

TD SYNNEX

How to Configure Views and Charts in Dynamics 365 CRM

Encore Business Solutions

Dynamics GP “Would You Rather?” with Syvantis

Syvantis Technologies
More Customer Engagement Videos

Project Management HEADSTART for Microsoft Dynamics 365 Sales

Sikich
A project management solution to help you manage your workforce effectively.
BI and Reporting Customer Engagement Dynamics 365 Project Management Sales

2025 Microsoft Business Applications Partner Marketing Insights Report

MSDW Features
Exclusive new research from MSDW reveals how Microsoft Biz Apps partners and customers are navigating a rapidly evolving market
Azure Business Central Customer Engagement Dynamics 365 Finance and Operations Power Platform Sales & Marketing

Connect the Customer Journey with Dynamics and Marketing Automation

emfluence
Unify your CRM and marketing automation to deliver smarter, more connected customer experiences that drive revenue.
Customer Engagement Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Marketing Automation Sales Sales & Marketing

How to Use Custom Views and Charts in Dynamics 365 CRM

Encore Business Solutions
Leveraging customized views and charts in Dynamics 365 CRM makes it easier for sales and service teams to manage and analyze data.
Customer Engagement Dynamics 365 Dynamics CRM Sales

Microsoft Dynamics 365 Pricing & Licensing Guide 2025

Dynamics Square USA
Choose the right apps, users, and plans without getting lost in the technical jargon
AI Business Central Commerce Copilot Customer Engagement Customer Insights Customer Service Customer Service Insights Dynamics 365 Dynamics CRM Dynamics GP Dynamics Marketing
More Customer Engagement White Papers

QualiChem Drives Smarter Field Operations with Maplytics for Dynamics 365

Inogic
Customer Engagement Dynamics 365 Web-based Mapping

Enpro, Inc.: Gaining Efficiency With a New Dynamics 365 CRM System

Forvis Mazars
Integrating a new CRM system with an existing ERP system helped Enpro, Inc. increase efficiency.
Customer Engagement Dynamics 365 Field Service Field Service Manufacturing Power BI Power Platform Sales Sales & Marketing

Axiom: Dynamics 365 CRM System Improvements Enhance Sales Forecasting

Forvis Mazars
An upgraded CRM system led to improved sales processes with better forecasting for Axiom.
Customer Engagement Dynamics 365 Dynamics GP Engineering Sales Sales & Marketing

Haire Group: Transforming Operations With Microsoft Dynamics 365 CRM

Forvis Mazars
Haire Group’s Microsoft integration helped streamline processes and improve efficiency.
Customer Engagement Dynamics 365 Manufacturing Sales Sales & Marketing

Gaubert Oil: Reaping the Benefits of a Unified System with Microsoft Dynamics 365

Forvis Mazars
Gaubert Oil’s transition to Microsoft Dynamics 365 Marketing boosted productivity for employees.
Customer Engagement Dynamics 365 Marketing Marketing Automation Oil Sales Sales & Marketing
More Customer Engagement Case Studies

Maplytics — a Location Analytical Companion for Dynamics 365 CRM

Maplytics is a Microsoft-certified geo-analytical mapping solution that embeds location intelligence directly into Microsoft...
Customer Engagement Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Field Service Marketing Power Apps Power Pages Power Platform Project Service Automation

Marketing4Dynamics - Connect MailChimp with Dynamics 365 CRM

Marketing4Dynamics connects MailChimp with Dynamics 365 CRM in real time. It’s more than just a sync; it bridges marketing...
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Email Management Sales

DeDupeD – Detect, Prevent & Merge Duplicates in Dynamics 365 CRM

DeDupeD is an advanced duplicate data management solution for Microsoft Dynamics 365 CRM and Dataverse. It ensures your CRM...
Agriculture Architecture Automotive Customer Engagement Customer Service Data Management Dataverse (CDS) Design & Decorating Dynamics 365 Dynamics CRM Field Service Power Apps

Inogic Productivity Apps for Microsoft Business Solutions

Inogic is a leading Microsoft Microsoft Dynamics 365 CRM ISV, delivering innovative apps and professional services on...
AI Azure Copilot Copilot Studio Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Fabric Power Apps Power Automate Power BI

MetaDocs - Document Management System

Streamline your business with MetaDocs: Efficient, Secure, and Intelligent Document Management MetaDocs is a robust document...
AI Business Central Commerce Construction Customer Engagement Customer Voice Distribution Document Automation Document Management Dynamics 365 Finance and Operations Governance, Risk, and Compliance (GRC)
More Customer Engagement Solutions