Customer Engagement news & resources

Focus on customer experience and productivity made Webfortis a good match, parties say.

How does CRM 2016 align with what we know about the work habits and interests of millenials?

Dynamics CRM solution architect Lucas Alexander demonstrates the relative ease with which CRM can be connected to sensors in the world around it for meaningful impact.

AX for 'Retail and Commerce' in new release to add call center integration, e-commerce architecture

A selection of announcements from the Dynamics partner channel.

However rich the Dynamics CRM roadmap and offerings, there’s considerable value to be added, says Resco COO Ivan Stano.

Now in preview, user-level task flows provide a guided experience without the forms, grids, or navigation.

A selection of recent announcements from the Dynamics partner channel

Deal grows Innofactor's Nordic coverage, expands to over 500 employees.

Workspaces represent on of the major changes in the new Dynamics AX that users and professionals will need to understand when working in manufacturing and distribution enviro...