How Microsoft's Bot Framework works with Dynamics CRM

Microsoft Bots

At its Build Conference 2016, Microsoft announced the Microsoft Bot Framework, stating that it "provides "everything you need to build and connect your bots to your users wherever they converse - from SMS to Office 365 mail to Slack and more."

I've spent a few months reading about and researching the new Microsoft Bot Framework and I have written a four-part blog post series to introduce how the Microsoft Bot Framework works with Microsoft Dynamics CRM, which I will summarize here.


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About Andre Margono

Andre Margono is a solution architect with Barhead Solutions in Australia, and maintains the blog Work and Study book – Dynamics CRM Blog. Margono is a three-time Dynamics CRM MVP award winner, for 2014, 2015 and 2016. Margono has extensive experience of successfully delivering and building CRM solutions, with a sound understanding of numerous CRM platforms, backed up with experience throughout the whole process of SDLC.

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