DialogTech brings phone call analytics to Microsoft Dynamics 365 for Sales

"Optimize the customer journey for your best leads: phone calls," promises DialogTech, the call attribution platform. The company today announced an integration with Microsoft Dynamics 365. The integration enables companies to automatically capture intelligence on every phone call, caller and conversation generated from marketing within Microsoft Dynamics 365.

The integration automatically populates CRM records with data on every call and caller (even if the call goes unanswered), ensuring accurate and comprehensive customer data.


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About Dann Anthony Maurno

Dann Anthony Maurno is a seasoned business journalist who began his career as International Marketing Manager with Lilly Software, then moved on as a freelancer to write for such prestigious clients as CFO Magazine; Compliance Week;Manufacturing Business Technology; Decision Resources, Inc.; The Economist Intelligence Unit; and corporate clients such as Iron Mountain, Microsoft and SAP. He is the co-author of Thin Air: How Wireless Technology Supports Lean Initiatives(CRC/Productivity Press, 2010).

Dann can be reached at dmaurno@guidepointmedia.com.

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