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Microsoft Flow can extend Dynamics 365 further than you've ever imagined

by Jerry Weinstock
CRM Innovation, CRM Innovation LLC

Microsoft Flow data groups
Managing data groups in Flow (Source

Editor's Note: Jerry Weinstock will be presenting a webcast on Microsoft Flow and Dynamics 365 customer experience apps on Thursday February 2nd at 12:00 PM ET.

Microsoft Flow is a service that allows you to create automated workflows between your favorite applications and services to synchronize files, get notifications, collect data, and more. It is one of the most exciting extensions to the Office 365 Platform (O365).

Flow's ability to connect Microsoft Dynamics 365 customer experience apps to other cloud based applications is extensive and growing. It was released for General Availability on October 31, 2016.  As of early January 2017, there are already 83 services that you can use to connect Dynamics 365.

If you aren't a CRM coder, you now have been given unprecedented power to connect the CRM platform with other solutions. In the past, it would have been expensive, time consuming, and required purchasing a third-party application, in all likelihood. Is this the end of ISV solutions that integrate with cloud based email marketing, event management and other business applications? Not at this time.

Flow is an O365 service that is template based, which allows the citizen developer to grab data from one system and send it to another, send out notifications based on a triggering event, sync data between ...

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About Jerry Weinstock