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Community Summit 2024: Dynamics 365 Customer Engagement moves sales into more scenarios
by
Jason
Gumpert
The vision of Microsoft's unified customer experience platform leans heavily on autonomous capabilities
Community Summit North America 2024
Copilot
Customer Engagement
Customer Service
Dynamics 365
Field Service
Power Platform
Sales & Marketing
Service Management
From the Microsoft Dynamics 365 CE/CRM Blogs: Unified routing agent availability; Lead scoring; Field service trades and trade coverages
by
MSDW
Reporter
A selection of the latest insight from the Dynamics 365 CE/CRM blogs
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Relationship Mgmt
Customer Service
Customer Service
Dynamics 365
Field Service
Field Service
Sales
Sales & Marketing
Microsoft Dynamics Partner Roundup: Acquisition; Partner program; Partnership
by
MSDW
Reporter
A selection of announcements from the Dynamics partner channel
Consumer Goods
Contract Management
Customer Engagement
Dynamics 365
Finance and Operations
Food & Beverage
Power Platform
Sales and Operations Planning
Microsoft Dynamics Partner Roundup: Order-to-Cash partnership; Partner acquisition; Workforce management; Quality control
by
MSDW
Reporter
A selection of announcements from the Dynamics partner channel
BI and Reporting
Business Central
Business Performance Mgmt
Contact Center
Customer Engagement
Dynamics 365
Financial Management
Quality Control
Workforce Management
Microsoft Dynamics Partner Roundup: Acquisition; Partner program; Contract lifecycle management
by
MSDW
Reporter
A selection of announcements from the Dynamics partner channel
Business Central
Contract Management
Customer Engagement
Dynamics 365
Finance and Operations
Food & Beverage
Event Preview: D365 Tech Connect 2024 brings Dynamics users roadmap updates and hands-on experiences
by
MSDW
Reporter
The user-focused event returns with a new venue for tech-focused updates
Copilot
Customer Engagement
Dynamics 365
Finance and Operations
Power Platform
MSDW Podcast: Community Summit 2024 Preview with Velosio
by
MSDW
Reporter
Previewing Velosio's presence at Community Summit 2024
Business Central
Community Summit North America 2024
Customer Engagement
Customer Relationship Mgmt
Data Integration
Data Migration
Dynamics 365
Dynamics GP
From the Microsoft Dynamics 365 CE Blogs: Unified routing; RSO configuration; Customer Service wave 2 highlights; Field Service mobile app
by
MSDW
Reporter
A selection of the latest insight from the Dynamics 365 CRM blogs
Customer Engagement
Customer Service
Customer Service
Dynamics 365
Field Service
Field Service
Microsoft Dynamics Partner Roundup: Payment solution; Acquisitions; Surcharging
by
MSDW
Reporter
A selection of announcements from the Dynamics partner channel
Business Central
Customer Engagement
Dynamics 365
Dynamics NAV
Finance and Operations
Payment Processing
MSDW Podcast: Community Summit 2024 Preview with KingswaySoft
by
MSDW
Reporter
Discussing KingswaySoft's newest offering, their JDBC Driver Pack for Dynamics 365
Business Central
Community Summit North America 2024
Customer Engagement
Data Integration
Data Management
Dataverse (CDS)
Dynamics 365
Finance and Operations
MSDW Podcast
Power Platform
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Maximize Your Microsoft Incentives: CSP Rebates, Co-op Funds & the New Growth Accelerator
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Your Guide, Your Partner, Your Microsoft Advantage
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When technology projects feel overwhelming, the right partner changes everything.
Azure
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Customer Engagement
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Fabric
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Power Platform
Purview
Sell Smarter, Serve Faster: A Practical Guide to Microsoft Dynamics 365 CRM
JourneyTeam
Struggling with a CRM that creates more work than it solves? This guide breaks down how Microsoft CRM and Copilot simplify sales, service, and marketing with AI-driven productivity
AI and Machine Learning
Azure
Contact Center
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Copilot
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Customer Experience (CX)
Customer Insights - Data
Customer Insights - Journeys (Marketing)
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Breaking Silos: The Strategic Advantage of Sales & Marketing Alignment
Coffee + Dunn
Explore the strategic benefits of aligning sales and marketing, from first touch to closed deal.
Customer Engagement
Customer Insights - Journeys (Marketing)
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Connecting Marketing Impact to Revenue Growth: Building a Modern Value Measurement Framework
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A practical model that connects performance metrics across stages, departments, and systems
Customer Engagement
Customer Insights - Journeys (Marketing)
Dynamics 365
Marketing Automation
Sales & Marketing
The Modern Guide to Microsoft Dynamics and Marketing Automation
emfluence
Turn your Microsoft Dynamics data into automated, revenue-driving campaigns with this practical guide to marketing automation
Customer Engagement
Dynamics 365
Dynamics CRM
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QualiChem Drives Smarter Field Operations with Maplytics for Dynamics 365
Inogic
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Enpro, Inc.: Gaining Efficiency With a New Dynamics 365 CRM System
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Customer Engagement
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Field Service
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Power BI
Power Platform
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Sales & Marketing
Axiom: Dynamics 365 CRM System Improvements Enhance Sales Forecasting
Forvis Mazars
An upgraded CRM system led to improved sales processes with better forecasting for Axiom.
Customer Engagement
Dynamics 365
Dynamics GP
Engineering
Sales
Sales & Marketing
Haire Group: Transforming Operations With Microsoft Dynamics 365 CRM
Forvis Mazars
Haire Group’s Microsoft integration helped streamline processes and improve efficiency.
Customer Engagement
Dynamics 365
Manufacturing
Sales
Sales & Marketing
Gaubert Oil: Reaping the Benefits of a Unified System with Microsoft Dynamics 365
Forvis Mazars
Gaubert Oil’s transition to Microsoft Dynamics 365 Marketing boosted productivity for employees.
Customer Engagement
Customer Insights - Journeys (Marketing)
Dynamics 365
Marketing Automation
Oil
Sales
Sales & Marketing
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WhatsApp4Dynamics – WhatsApp Integration with Microsoft Dynamics 365 CRM
WhatsApp4Dynamics is a powerful communication and customer engagement solution that integrates WhatsApp Business directly...
Communications
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Relationship Mgmt
Customer Service
Dynamics 365
Power Apps
Power Platform
Sales
PlanAutomate Project Analyst AI Overview
Download the 2-page brochure to learn more about PlanAutomate's AI Analyst included in their software. Don’t settle for “book...
Aerospace & Defense
Architecture
Chemicals
Construction
Customer Engagement
Dynamics 365
Dynamics AX
Energy
Engineering
Finance and Operations
Government
Government Contractors
PlanAutomate Overview
Download this 2-page brochure that provides a high-level overview of PlanAutomate, our solutions, and services for project...
Aerospace & Defense
Architecture
Business Process Mgmt
Construction
Customer Engagement
Dynamics 365
Dynamics AX
Energy
Engineering
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Financial Management
Government
User Adoption Monitor – Track, Measure & Improve Dynamics 365 CRM Engagement
User Adoption Monitor is an intelligent user activity tracking and performance analytics app for Microsoft Dynamics 365 CRM...
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Service
Dataverse (CDS)
Dynamics 365
Field Service
Power Apps
Power Platform
Project Service Automation
Sales
PlanAutomate Quick Guide
This Quick Guide will help you understand PlanAutomate and Project Automation for Dynamics 365 Finance at a high-level and...
Aerospace & Defense
Architecture
Chemicals
Construction
Customer Engagement
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Energy
Engineering
Finance and Operations
Government Contractors
Industrial Equipment
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