Customer Engagement news & resources

Microsoft Dynamics Partner Roundup: AP automation; Conversation analytics; New product for D365 CE

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

AP Automation Business Central Call Tracking Customer Engagement Dynamics 365 Dynamics GP Dynamics NAV Finance and Operations Partner Relationship Management (PRM) Payment Processing

TechFluent Academy seeks trainers for new Dynamics 365 CE / Power Platform Curriculum

by MSDW Reporter

New cohort starts in July, featuring technical and consulting skills

Customer Engagement Dynamics 365 Power Platform

MSDW Podcast: Inspections, AI, and more at Resco Next 2025

by MSDW Reporter

Highlights of interviews with Resco, Microsoft, partners, and customers at Resco Next 2025

Construction Copilot Customer Engagement Dataverse (CDS) Dynamics 365 Energy Fabric Field Service Field Service MSDW Podcast Medical Devices

Connecting the Dots: Marketing Automation Strategies Fueled by Dynamics 365

by MSDW Reporter

Exploring the ways that organizations win when data flows well between sales and marketing

Customer Engagement Dynamics 365 Dynamics CRM Marketing Automation Sales Sales & Marketing

From the Microsoft Dynamics 365 CRM Blogs: Proactive engagement/ conversational journeys; Solution versioning; Customer intent agent; Update your Copilot

by MSDW Reporter

A selection of the latest insight from the Dynamics 365 CRM blogs

Copilot Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Sales & Marketing

Velosio Acquires Strava Technology Group

by MSDW Reporter

Deal aims to enhance Velosio's customer engagement capabilities across the Microsoft Cloud

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Dynamics 365 Power Platform Sales & Marketing

From the Microsoft Dynamics 365 CRM Blogs: Customer Feedback Survey Agent; Sales challenges; Customer service benefits guide; Kanban boards

by MSDW Reporter

A selection of the latest insight from the Dynamics 365 CRM blogs

Copilot Customer Engagement Dynamics 365

MSDW Podcast: How to turn Dynamics data into marketing wins

by MSDW Reporter

How data from a Dynamics 365 CRM system can help marketers get the best results for their sales teams

Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Field Service MSDW Podcast Marketing Automation Sales Sales & Marketing

With AI plans intensifying, Microsoft is reshaping Dynamics 365 priorities: DynamicsMinds 2025

by Jason Gumpert

AI agents and MPC server development plans are key to the next phase of ERP and CRM at Microsoft

Copilot Customer Engagement Dynamics 365 DynamicsMinds 2025 Finance and Operations Microsoft Corporate Power Platform

From the Microsoft Dynamics 365 CE/CRM Blogs: Customer knowledge management agent; Segment in Customer Insights; D365 Sales + D365BC; WhatsApp & Dynamics 365 Contact Center

by MSDW Reporter

A selection of the latest insight from the Dynamics 365 CRM blogs

Business Central Contact Center Contact Center Copilot Customer Engagement Customer Insights - Data Customer Relationship Mgmt Customer Service Customer Service Data Integration Dynamics 365

LATEST VENDOR RESOURCES

Is Your Dynamics CRM Ready for Copilot? See What's Wrong, Fix It, Keep It Fixed

Plauti

CRM @ Work: Connecting Dynamics 365 Sales and Contract Management with Contracts 365

TD SYNNEX

Power Automate Essentials for Customer Insights – Journeys

Coffee + Dunn

Benefiting from Microsoft's FY27 CSP Changes: Incentives, Margins, Compliance, and Beyond

MSDW Features

CRM @ Work: Modernizing Quote-to-Cash in Dynamics 365 with Native CPQ and Document Automation

TD SYNNEX

From Revenue Friction to Revenue Flow with CRM Modernization

Velosio

Where CRM friction is slowing revenue growth and how modernization can help.

Copilot Customer Engagement Dynamics 365

Beyond Go-Live: How to Maximize the Long-Term Value of Microsoft Dynamics

AlfaPeople

How to keep Microsoft Dynamics creating value long after go-live.

Business Central Commerce Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics AX Dynamics CRM

Deploying OpenClaw for Business: From Local Agent to Secure Business Infrastructure

RapidStart

How to turn OpenClaw into secure, governed business infrastructure on Microsoft.

AI Agents AI and Machine Learning Azure Business Central Copilot Customer Engagement Customer Service Dynamics 365 Enterprise Architecture Field Service Power Platform Sales

5 Operational Gaps Manufacturers Must Address Before AI

Inner Join Technologies

Assess your manufacturing organization's readiness for AI.

AI Agents AI and Machine Learning Azure Business Central Business Performance Mgmt Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Databases

The Ultimate Guide to Dynamics 365 | Expert Edition 2026

Dynamics Square USA

Discover how Microsoft Dynamics 365, Fabric, Power Platform, and Copilot work better together.

AI and Machine Learning Azure Business Central Commerce Compute Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service

More Customer Engagement White Papers

How Defaqto Took Back Control of Its Dynamics 365 CE Data

Plauti

How Defaqto cleaned up 2,000+ duplicate Dynamics 365 accounts and improved ongoing data quality.

AI Agents Contact Center Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Data Management Dataverse (CDS) Dynamics 365 Field Service Power Apps

Unifying Operations with Microsoft Dynamics 365 Finance and Supply Chain Management

iTransition

Automotive Business Process Mgmt Customer Engagement Dataverse (CDS) Dynamics 365 Finance and Operations Human Resources (Talent) Power Platform Sales Supply Chain Management

Scaling Consulting Services Delivery with Power Platform

iTransition

Business Process Mgmt Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Dynamics CRM Marketing Power Automate Power Platform Sales Sales & Marketing

Optimizing Field Service Operations with Dynamics 365

iTransition

AI and Machine Learning Azure Business Process Mgmt Customer Engagement Dynamics 365 Field Service Field Service Healthcare

Centralized Customer Engagement Platform

iTransition

Business Process Mgmt Customer Engagement Customer Service Dynamics 365 Dynamics CRM Field Service Field Service Healthcare Manufacturing Sales Sales & Marketing

More Customer Engagement Case Studies

Next Best Action - AI/ML-Powered Recommendations for Microsoft Dynamics 365 CRM

Next Best Action is an AI/ML-powered assistant for Microsoft Dynamics 365 CRM that analyzes CRM data, customer interactions...

AI Agents Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Field Service Power Apps Power Platform Project Service Automation

Microsoft Dynamics 365 AI Opportunity Lab

Turn AI Possibilities into Practical Outcomes for D365 CE/CRM Microsoft Dynamics 365 CE/CRM contains rich business data, and...

Azure Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing

Microsoft Dynamics 365 CE/CRM Health Check

Maximize Your Investments With a Dynamics 365 Health Check • Is CRM adoption meeting expectations? • Is CRM being used the...

TextSMS4Dynamics - SMS Integration for Dynamics 365 CRM

TextSMS4Dynamics is a powerful SMS integration solution for Microsoft Dynamics 365 CRM and Dataverse that enables businesses...

Communications Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics CRM Power Apps Power Platform Sales Unified Communication

LiveChat4Dynamics

LiveChat4Dynamics is a powerful Live Chat integration for Microsoft Dynamics 365 CRM and Dataverse that enables businesses to...

Communications Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Power Apps Power Platform Sales Unified Communication