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From the Microsoft Dynamics 365 CRM Blogs: Extend copilot; Automate key processes; Add custom domain; Improve connectivity;

by MSDW Reporter
Editorial Team,

In this week’s Dynamics 365 CE blog roundup:

  • Extend D365 Customer Service copilot with prompt plugins (preview)
  • Automate key processes with Dynamics 365 Field Service
  • Adding a custom domain to Dynamics 365 Customer Insights marketing
  • Use Dynamics 365 Customer Voice to improve connectivity

Extend D365 Customer Service copilot with prompt plugins (preview)

On her blog, Dian Taylor wrote about a new copilot feature in D365 Customer Service that helps agents resolve cases and answer questions when they're talking to customers via any communication platform.

Taylor pointed out that until now, you couldn't extend any functionality to the agent copilot. However, she noted that this new feature allows you to do just that. Although there are different ways to extend the agent copilot in D365 Customer Service, she wanted to focus on using "prompt" plugins.

In her blog post, Taylor explained how to create prompt plugins and how to turn them on in D365 Customer Service. First, she described how to create a prompt plugin in Copilot Studio, then she explained how to enable prompt plugins in the D365 Customer Service admin center.

Automate key processes with Dynamics 365 Field Service

An author from Stoneridge Software, writing on the CRM SoftwareBlog, stated that out-of-the-box capabilities in Microsoft Dynamics 365 Field Service enable your service technicians to handle relationships with clients more efficiently. 

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