Dataverse (CDS) news & resources

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Dynamics 365 Business Central reaches 15K cloud customers with user count rising even faster

by Jason Gumpert

With 2021 wave 1 in motion, wave 2 to re-focus on seven priorit areas

BI and Reporting Business Central Data Integration Data Management Dataverse (CDS) Directions NA 2021 Dynamics 365 Dynamics GP Dynamics NAV Power Platform
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Schedule APIs reach GA in Dynamics 365 Project Operations

by Kuldeep Gupta

How API access has changed from D365 PSA to Project Operations and why

Architecture Construction Customer Engagement Dataverse (CDS) Dynamics 365 Engineering Legal Manufacturing Power Platform Professional Services Project Management Project Operations
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From the Microsoft Dynamics 365 Finance & Operations Blogs: User roles; Workflow approvals; 1099 vendor updates; Dual-write

by MSDW Reporter

A selection of the latest insight from the Dynamics AX and D365 Finance and Operations blogs

Data Integration Dataverse (CDS) Dynamics 365 Dynamics AX Finance and Operations Power Platform Security Tax Management Workflow Management
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Power Apps Portals Web API reaches general availability

by Jason Gumpert

 API for create, update, and delete actions on data entities has been in preview since mid-2020 

Dataverse (CDS) Portals Power Pages Power Platform
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How to leverage CX automation for customer retention

by Jean Shin

Understand the trends driving new channel growth across commerce sectors

Communications Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dataverse (CDS) Dynamics 365 E-Commerce Mobile Applications Power Automate Power Platform Sales
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Microsoft Power Platform pros react to Power Fx announcement

by Jason Gumpert

The standardization of the language and plans to extend it throughout Power Platform will have important implications, say veteran implementers and programmers.

Copilot Studio Dataverse (CDS) Ignite 2021 Power Apps Power Automate Power Fx Power Platform
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Microsoft Dynamics Profile: MVP aims to inspire more community participation

by Linda Rosencrance

Danilo Capuano shares his journey as a Microsoft MVP working in Italy

Azure Business Process Mgmt Configuration & Development Copilot Studio Customer Engagement Dataverse (CDS) Dynamics 365 Power Apps Power Automate Power BI Power Platform
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Microsoft Power Apps Portals use has spiked amid pandemic response

by Jason Gumpert

Long-awaited updates to Web API, identity management, reporting are due soon, says program manager

Azure BI and Reporting Data Integration Databases Dataverse (CDS) Portals Power BI Power Pages Power Platform Security
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Global Power Platform Bootcamp 2021 Preview: Indian user groups come together

by Linda Rosencrance

Indian Power Platform groups are planning ahead for the Global Power Platform Bootcamp

BI and Reporting Dataverse (CDS) Global Power Platform Bootcamp 2021 Power Apps Power Automate Power BI Power Platform
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Microsoft promises partners new commerce options, a maturing industry strategy in 2021

by Jason Gumpert

Industry clouds, CSP, and co-sell are top priorities, say members of Global Partner Solutions team.

AppSource Customer Engagement Dataverse (CDS) Dynamics 365 Finance and Operations Healthcare ISV Connect Microsoft Teams One Commercial Partner Power Apps Power Platform Retail

LATEST VENDOR RESOURCES

3 Ways Solution Architects Build Flexible Power Platform Solutions with Minimal Effort

MSDW Features

Portals Community Call, May 2024: Building A Power Pages Site Using Only Copilot

MSDW Features

Meet DocumentsCorePack, a Way to Increase Dynamics 365 CRM User Adoption

mscrm-addons.com

Portals Community Call, July 2023: Power Pages Search

MSDW Features

Harnessing the Future of Dynamics 365: Unleash the Potential of Microsoft's Commercial Generative AI & Copilot

Stratos Cloud Alliance
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Getting Started with Sales Nurturing and Marketing Automation

emfluence

Using automated workflows to send your messages

Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing Email Management Marketing Automation Marketing Resource Mgmt (MRM) Power Apps Power Platform Sales & Marketing

How to Create a Contact and Lead Scoring Methodology That Can Transform Your Business

emfluence

Setting forth an agreed upon contact and lead scoring methodology is key for the implementation of a collaborative, cross discipline nurture program

Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Apps Power Platform Sales & Marketing

Defining Your Customer Journey with Microsoft Dynamics CRM/CE

emfluence

Six steps towards successfully defining your customer journey with Microsoft Dynamics

Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Apps Power Platform Sales & Marketing

Using Multiple Lead or Scoring Models to Deliver the Right Message Across the Customer Journey

emfluence

Tracking and assigning values to prospect activity is just one small piece of the customer journey. Contact scoring has a place across the entire customer lifespan

Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Apps Power Platform Sales & Marketing

User Adoption of Microsoft Dynamics 365 and Marketing Automation

emfluence

Reap the many benefits of CRM and marketing automation working together to maximize ROI

Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Apps Power Platform Sales & Marketing
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Enhancing Franchise Data Management with Microsoft Fabric

Collectiv
Bluemont Group scaled insights across 85 Dunkin’ franchises
Architecture Automated Data Collection Automotive Construction Consumer Goods Data Integration Data Management Dataverse (CDS) Electronics Energy Fabric Financial Services

Consolidating CRM Systems for a Marine Construction Company

Arctic IT
Learn how the marine construction company worked with Arctic IT to migrate from Salesforce to Dynamics 365 Sales for a better connected solution.
Construction Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Power BI Power Platform Sales

Improving Customer Support for Sonoma County ISD

Arctic IT
Learn how Sonoma County worked with Arctic IT to deploy Dynamics 365 Customer Voice for collecting employee feedback on support services by ISD with flexible real-time reporting.
Customer Service Customer Voice Dataverse (CDS) Dynamics 365 Government Power Automate Power Platform
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ServiceTeam ITAM

ServiceTeam ITAM lets you leverage Microsoft Power Apps, Dynamics 365 and the Power Platform eco-system to proactively plan...
Customer Engagement Customer Service Dataverse (CDS) Dynamics 365 Power Apps Power Automate Power BI Power Pages Power Platform

IT Service Management for Dynamics 365 Customer Service

Combine ITIL best practice with a market-leading service CRM to boost customer loyalty, internal productivity and team...
Customer Engagement Customer Service Customer Service Dataverse (CDS) Dynamics 365 IT Asset Management (ITAM) IT Service Management (ITSM) Power Pages Power Platform

ServiceTeam ITSM (IT Service Management)

Conceived in Power Apps®—ServiceTeam ITSM is the most Microsoft-centric ITSM solution on the market. Overcome silos, lower...
Dataverse (CDS) Dynamics 365 Dynamics CRM IT Asset Management (ITAM) IT Service Management (ITSM) Power Apps Power Automate Power BI Power Pages Power Platform
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