Dataverse (CDS) news & resources

MSDW Podcast: Previewing the new BC Tech Talk virtual event

by MSDW Reporter
Business Central Dataverse (CDS) Dynamics 365 Dynamics NAV MSDW Podcast Power Automate Power Platform
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Microsoft Teams apps for Power Platform reach GA as CDS is re-branded as Dataverse

by Jason Gumpert

Power Platform apps for Teams round out the tool's integration and development story.

Copilot Studio Dataverse (CDS) Microsoft Teams Power Apps Power Automate Power Platform
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From entity to table: Terminology updates come to Microsoft's Common Data Service

by Jason Gumpert

Changes already rolling out will impact development of Power A...

Customer Engagement Data Management Dataverse (CDS) Dynamics 365 Power Apps Power Platform xrm
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Microsoft Dynamics Profile: From CRM new hire to community advocate

by Linda Rosencrance

Priyesh Wagh has made the most of his young career in the Microsoft channel, first as a "fresher" and now sharing his expertise as a new MVP.

Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Power Apps Power Platform
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How Return to the Workplace Can Launch Citizen Developer Success

by Venkat Rao

A tour of key RTW tools and how they have been tailored to meet industry-specific needs

Dataverse (CDS) HR Management Power Apps Power Automate Power Platform Workforce Management
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Microsoft Cloud for Healthcare, a new industry-focused solution, launches

by MSDW Reporter

Builds on standard Microsoft tech like Teams, Azure

AI Azure Customer Engagement Customer Insights Customer Service Customer Voice Dataverse (CDS) Dynamics 365 Healthcare Marketing Power Apps Power Automate
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C3.ai launches C3 AI CRM with Microsoft and Adobe, focused on industry needs

by MSDW Reporter

C3 AI CRM is built on Dynamics 365 and integrated with Adobe Experience Cloud.

AI and Machine Learning Aerospace & Defense Automotive Azure Customer Engagement Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Energy Financial Services Government
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Power Apps Portals seeing "hockey stick growth" as capacity-based model gains momentum

by Jason Gumpert

600 million page views per month, with growing use of the new capacity-based portal pricing

BI and Reporting Dataverse (CDS) Portals Power BI Power Pages Power Platform Regulatory Compliance Security
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Experience Digital taps Microsoft MVP to lead new Business Apps practice

by MSDW Reporter

Prashant Shukla is Experience Digital's new GM for Microsoft Business Apps

Customer Engagement Dataverse (CDS) Dynamics 365 Power Apps Power Automate Power Platform

MSDW Podcast: Samuel Adranyi on building community around tech

by Jason Gumpert
Azure BI and Reporting Business Process Mgmt Dataverse (CDS) Development Internet of Things (IoT) MSDW Podcast Power Apps Power Automate Power Platform Workflow Management

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Portals Community Call, May 2024: Building A Power Pages Site Using Only Copilot

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Meet DocumentsCorePack, a Way to Increase Dynamics 365 CRM User Adoption

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Portals Community Call, July 2023: Power Pages Search

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Harnessing the Future of Dynamics 365: Unleash the Potential of Microsoft's Commercial Generative AI & Copilot

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Getting Started with Sales Nurturing and Marketing Automation

emfluence

Using automated workflows to send your messages

Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing Email Management Marketing Automation Marketing Resource Mgmt (MRM) Power Apps Power Platform Sales & Marketing

How to Create a Contact and Lead Scoring Methodology That Can Transform Your Business

emfluence

Setting forth an agreed upon contact and lead scoring methodology is key for the implementation of a collaborative, cross discipline nurture program

Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Apps Power Platform Sales & Marketing

Defining Your Customer Journey with Microsoft Dynamics CRM/CE

emfluence

Six steps towards successfully defining your customer journey with Microsoft Dynamics

Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Apps Power Platform Sales & Marketing

Using Multiple Lead or Scoring Models to Deliver the Right Message Across the Customer Journey

emfluence

Tracking and assigning values to prospect activity is just one small piece of the customer journey. Contact scoring has a place across the entire customer lifespan

Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Apps Power Platform Sales & Marketing

User Adoption of Microsoft Dynamics 365 and Marketing Automation

emfluence

Reap the many benefits of CRM and marketing automation working together to maximize ROI

Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Apps Power Platform Sales & Marketing
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Enhancing Franchise Data Management with Microsoft Fabric

Collectiv
Bluemont Group scaled insights across 85 Dunkin’ franchises
Architecture Automated Data Collection Automotive Construction Consumer Goods Data Integration Data Management Dataverse (CDS) Electronics Energy Fabric Financial Services

Consolidating CRM Systems for a Marine Construction Company

Arctic IT
Learn how the marine construction company worked with Arctic IT to migrate from Salesforce to Dynamics 365 Sales for a better connected solution.
Construction Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Power BI Power Platform Sales

Improving Customer Support for Sonoma County ISD

Arctic IT
Learn how Sonoma County worked with Arctic IT to deploy Dynamics 365 Customer Voice for collecting employee feedback on support services by ISD with flexible real-time reporting.
Customer Service Customer Voice Dataverse (CDS) Dynamics 365 Government Power Automate Power Platform
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ServiceTeam ITAM

ServiceTeam ITAM lets you leverage Microsoft Power Apps, Dynamics 365 and the Power Platform eco-system to proactively plan...
Customer Engagement Customer Service Dataverse (CDS) Dynamics 365 Power Apps Power Automate Power BI Power Pages Power Platform

IT Service Management for Dynamics 365 Customer Service

Combine ITIL best practice with a market-leading service CRM to boost customer loyalty, internal productivity and team...
Customer Engagement Customer Service Customer Service Dataverse (CDS) Dynamics 365 IT Asset Management (ITAM) IT Service Management (ITSM) Power Pages Power Platform

ServiceTeam ITSM (IT Service Management)

Conceived in Power Apps®—ServiceTeam ITSM is the most Microsoft-centric ITSM solution on the market. Overcome silos, lower...
Dataverse (CDS) Dynamics 365 Dynamics CRM IT Asset Management (ITAM) IT Service Management (ITSM) Power Apps Power Automate Power BI Power Pages Power Platform
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